Zephyrus G14 Laptop USB Ports randomly stopped working

[builder1909]

Bought a asus zephyrus g14 laptop yesterday to play on the go (specs). Booted up rust today and 30 minutes later both usb ports stopped working randomly. My mouse is no longer detected in device manager. There is no way there's any physical damage, I don't know what else to do.

 

What I've tried:

- unplugging/replugging

- multiple restarts

- Disabled USB selective suspend in power options

- tried all power plans

- disabled usb power saving options in device manager

 

 

[BiL]

Try a Factory Reset since you have no data to loose because you've use it for just 30 min. and it will not take a long to complete.

[Breeksta]

ROG Zephyrus G14 GA401 | ROG Zephyrus | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global (asus.com)

try installing all of the windows updates you possibly can then download all of the latest bios, firmware, and drivers from that link for your GA401IV laptop