PC freezing on boot screen.

[Nhaaj]

Alright so, I helped my friend with building a pc and after building it, it booted into the bios. We changed no settings and carried on with the boot, and instead of starting up it just freezes on the windows boot screen. We have tried everything we could find on why it may be doing this and had no success. (reseated the RAM one at a time, reseated the cpu, reset the cmos, messed with bios clock speeds and even reapplied thermal paste in case there was a contact issue)

 

But for some apparent reason nothing has worked.
Specs:

MB: MSI B550M Mortar

CPU: Ryzen 5600x

GPU: MSI RTX2070

RAM: Patriot Signature Line DDR4 16GB (2x8GB) UDIMM Frequency: 2400MHz

Boot Drive: Patriot Burst SSD

 

Any suggestions appreciated.

(If you want any more info, just ask)

[TylerDurden!]

7 minutes ago, Nhaaj said:

freezes on the windows boot screen.

the boot screen where you are going to install windows? or do you already have windows installed? 

[Nhaaj]

Windows is already installed on the SSD

[TylerDurden!]

was it installed using the computer it is in now?

[Nhaaj]

No, it is the same boot drive that was in his previous build

[TylerDurden!]

Just now, Nhaaj said:

No, it is the same boot drive that was in his previous build

I would say that is your problem.  Backup stuff you want and do a fresh install.

[Nhaaj]

fresh install on entirely new drive did not work still freezes on boot screen, could it be some sort of issue with the motherboard?

 

Ram was rebuilt into old rig and works fine, PSU is from the same old rig, same with GPU, it's only the motherboard and CPU that are new to the build, is there anything with them that could cause this problem?

[Nhaaj]

we have tested single ram sticks in every slot with both sticks (one at a time) and got nothing, but like I said it still works fine in the old rig

[Breeksta]

if the RAM is not listed on the MOBO's QVL then it will not work most of the time...MSI Global and flash the BIOS for the new 5000 series CPU

[Nhaaj]

Nope, definitely on there

[Breeksta]

updated BIOS? MSI Global beyond that double check to make sure all the power cables are seated correctly and the cables are not old... and the HD and memory pass... then I would be out of ideas