Please help! Really strange wifi issues!

[Trevor 345]

Hello.  Every since I got wifi, when I play video games I get weird massive lag spikes every 30 seconds or so.  If nothing is on in the entire house, the lag spikes still occur for some odd reason.  It makes about every online game impossible to play.  I've tried everything and cannot figure it out.  I know it cannot be my console because I have tried it at a friends house and it works fine.  Also, my brother tried his console and it did the same thing.  I have turned the breaker box off, connected through ethernet, called my provider, and nothing seems to help.  The spikes happen no matter what.  The strange thing is, I used to be able to start up a live stream and that would cause the lag spikes to go away.  This past month though, it has gotten much worse and the streams do not help anymore.  I connected the wifi router's box directly to my playstation and it still does it.  That means nothing in the house could be causing the lag issues I am experiencing.  Does this mean there is a bad wire or what?  Please help.  I will attach a video and screen shot of the lag.  Thank you.

[Radium_Angel]

5 minutes ago, Trevor 345 said:

wire

The wiring from your house to the ISP's junction box could easily have gone bad. I had the exact same issue, with packet loss of 30%, ISP came out and replaced wiring and solved issue.

Your router/modem could also be a problem. Do you own it, or rent it?

[Trevor 345]

2 minutes ago, Radium_Angel said:

The wiring from your house to the ISP's junction box could easily have gone bad. I had the exact same issue, with packet loss of 30%, ISP came out and replaced wiring and solved issue.

Your router/modem could also be a problem. Do you own it, or rent it?

We own the router, but we bought a new router to see if the issues would go away.  The new router caused the same lag spikes to happen so it can't be the router.  

[Radium_Angel]

6 minutes ago, Trevor 345 said:

We own the router, but we bought a new router to see if the issues would go away.  The new router caused the same lag spikes to happen so it can't be the router.  

Ok, then wiring would be my next place to look

[Trevor 345]

Just now, Radium_Angel said:

Ok, then wiring would be my next place to look

What do you suggest doing?  Our Internet Service Provider is basically sick of us because we are having issues and they do not want to help.  Is there anyway I could check the wires or do you think it is best to tell ISP what we think is the problem?

[Radium_Angel]

Just now, Trevor 345 said:

What do you suggest doing?  Our Internet Service Provider is basically sick of us because we are having issues and they do not want to help.  Is there anyway I could check the wires or do you think it is best to tell ISP what we think is the problem?

Unless you have direct access to the wiring, and the junction box, the best you could go look at is where the wire goes from the back of the router, to the outside connection at the house, and see if you spot corrosion/etc. Beyond that spot, the wiring/junction box isn't yours and messing with that will get you in trouble.

 

Have you shown them printouts of the packet losses? That if you connect your systems to another house, that the issue goes away?

[Trevor 345]

12 minutes ago, Radium_Angel said:

Unless you have direct access to the wiring, and the junction box, the best you could go look at is where the wire goes from the back of the router, to the outside connection at the house, and see if you spot corrosion/etc. Beyond that spot, the wiring/junction box isn't yours and messing with that will get you in trouble.

 

Have you shown them printouts of the packet losses? That if you connect your systems to another house, that the issue goes away?

I sent them a video of the lag spikes, and the guy said "Well that video does not show me why this is happening."  I think I'll give them a call and tell them we hooked the console directly to the router's box, and see what they have to say.  The wifi router's box is pretty much right beside me, but the wires go through our wall up to the attic and on the roof (signal is on roof).  

[Radium_Angel]

1 minute ago, Trevor 345 said:

I sent them a video of the lag spikes, and the guy said "Well that video does not show me why this is happening."  I think I'll give them a call and tell them we hooked the console directly to the router's box, and see what they have to say.  The wifi router's box is pretty much right beside me, but the wires go through our wall up to the attic and on the roof (signal is on roof).  

Yeah, if your ISP is anything like mine (Comcast/xfinity) you'll have to present them with rock-solid proof that the issue is not on your end, because they will try to worm their way out by saying it's your router, your modem, your wifi signal, your computer hardware, anything and everything to avoid fixing the issue. So make sure you have your ducks in a row when confronting them.

[Trevor 345]

4 minutes ago, Radium_Angel said:

Yeah, if your ISP is anything like mine (Comcast/xfinity) you'll have to present them with rock-solid proof that the issue is not on your end, because they will try to worm their way out by saying it's your router, your modem, your wifi signal, your computer hardware, anything and everything to avoid fixing the issue. So make sure you have your ducks in a row when confronting them.

We have tried troubleshooting with them so much, and I literally know them all by name and voice now lol.  The last two times I called, they said there is nothing else they can do.  But since I just discovered it still does it directly to the router box, that means they can do something because it is on their side.  It is going to be tough with them, but I'll let you know what happens.  Thanks for the help.

[Trevor 345]

Just now, Trevor 345 said:

We have tried troubleshooting with them so much, and I literally know them all by name and voice now lol.  The last two times I called, they said there is nothing else they can do.  But since I just discovered it still does it directly to the router box, that means they can do something because it is on their side.  It is going to be tough with them, but I'll let you know what happens.  Thanks for the help.

Speaking of the computer hardware, about a month ago they said it was one of my computers in the house causing the issue.  Even know I told them this issue happens when absolutely nothing is on in the house.

[Radium_Angel]

24 minutes ago, Trevor 345 said:

Speaking of the computer hardware, about a month ago they said it was one of my computers in the house causing the issue.  Even know I told them this issue happens when absolutely nothing is on in the house.

Yup, standard practice, unplug *all* internet capable devices form the router, including cell phones, etc, and just use the console and see what happens. You'll need that when you tell them the issue still persists.

[Trevor 345]

1 hour ago, Radium_Angel said:

Yup, standard practice, unplug *all* internet capable devices form the router, including cell phones, etc, and just use the console and see what happens. You'll need that when you tell them the issue still persists.

Do you know of any tests out their to check for bad connection of wires?

[Radium_Angel]

Just now, Trevor 345 said:

Do you know of any tests out their to check for bad connection of wires?

Only such things like packet loss testers, or drop 10k is professional wire testing gear.

[Trevor 345]

2 minutes ago, Radium_Angel said:

Only such things like packet loss testers, or drop 10k is professional wire testing gear.

Have you ever heard of pingplotter?

[Radium_Angel]

Just now, Trevor 345 said:

pingplotter

That would be the tool I would use, and if your ISP is worth a damn, they'd accept results from that as gospel.

[Trevor 345]

Just now, Radium_Angel said:

That would be the tool I would use, and if your ISP is worth a damn, they'd accept results from that as gospel.

Could you explain what any of this means?  

[Radium_Angel]

2 minutes ago, Trevor 345 said:

Could you explain what any of this means?  

See that very first ping to 192.168.1.1? 95% packet loss. That's *very bad* That means any info sent to that (your default gateway) is lost.

Your default gateway is your router. This means there is something wrong, or mis-configured in your router. 

[Trevor 345]

But it cannot be my router because we purchased a brand new one and the same thing still happens.  Here are some more pictures of the data.  Should I show this to my ISP as well? 

[Trevor 345]

I uninstalled the app and re-installed because I think it was blocking for some reason.  This is what it is showing now.