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Elgato 4k60 pro mk2 troubleshooting - No video / no EDID

Sealance
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So I picked up an Elgato 4k60 pro mk2. It's detected by windows but as soon as I try using it, nothing. It's not detected as a display in my gaming pc.

 

OBS just says "no signal" and the 4k capture utility shows "No EDID. Reboot computer". I tried the included hdmi cable and plugging it into the gpu in my streaming pc, and passthrough to the monitor, still nothing.

Firmware shows 00.00 and upon checking elgatos pages, they state "DO NOT FLASH".

 

Any suggestions?

 

My gaming monitor (1440p korean no-name) is using dvi so the capture card is connected to the hdmi port on my rtx 2060

elgato1.png

elgato2.png

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