GMAIL Help

[EJOM]

hi all,

 

I'm part of a FIRST Robotics team,

We have a G Suite account that my nonprofit used years ago. We have a password we remember from the past when it asks us for one. But when we log in, it asks us to verify using a phone. It doesn't give us the last digits of the phone number. and we have no idea what phone the account is connected to. This is also the G Suite Administrator account. Any ideas? I tried doing the CNAME method google recommends, but when I try to log in I don't get anything about a CNAME.

 

[Applefreak]

5 minutes ago, EJOM said:

hi all,

 

I'm part of a FIRST Robotics team,

We have a G Suite account that my nonprofit used years ago. We have a password we remember from the past when it asks us for one. But when we log in, it asks us to verify using a phone. It doesn't give us the last digits of the phone number. and we have no idea what phone the account is connected to. This is also the G Suite Administrator account. Any ideas? I tried doing the CNAME method google recommends, but when I try to log in I don't get anything about a CNAME.

 

Did you contact google support?

[EJOM]

2 minutes ago, Applefreak said:

Did you contact google support?

I've tried finding a phone number, and the only one i found is for merchant support (they tired to give me free life alert). And ive tried every suggested method of account recovery i can think of or i can get my hands on.

[EJOM]

3 minutes ago, EJOM said:

I've tried finding a phone number, and the only one i found is for merchant support (they tired to give me free life alert). And ive tried every suggested method of account recovery i can think of or i can get my hands on.

also their usual support number is down cause the rona.

[Applefreak]

You need to contact them via email or the message thing. I don't have G Suite myself so I can't give a number to call. Are you sure you do not know who has created the account? The number would have likely been of the person creating the account. 

[EJOM]

Just now, Applefreak said:

You need to contact them via email or the message thing. I don't have G Suite myself so I can't give a number to call. Are you sure you do not know who has created the account? The number would have likely been of the person creating the account. 

Im pretty sure i dont have the phone number, ive reached out to all of our leadership from around the time the account was made. I'll see if i cant get that number, but they want you to be signed into the account to access all of their gsuite support stuff. 

[Applefreak]

2FA security sucks like that. We used to upload a passport as a form of identifying an account and later recovering it. I don't have access to G Suite myself so I cannot get you that number directly.

I guess you could contact the sales dept. even if the account is no longer using an active subscription.

Other than that, E-Mail might be your only choice unless you can find someone here who works for them and can help you out directly. 

[EJOM]

15 minutes ago, Applefreak said:

2FA security sucks like that. We used to upload a passport as a form of identifying an account and later recovering it. I don't have access to G Suite myself so I cannot get you that number directly.

I guess you could contact the sales dept. even if the account is no longer using an active subscription.

Other than that, E-Mail might be your only choice unless you can find someone here who works for them and can help you out directly. 

It is active as far as i can tell. That is the hope.