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Redmi Note 9 notifications issue

dnakruf
By dnakruf
in Phones and Tablets
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I have recently upgraded from a lg g6 to a redmi note 9. I want to make some apps' notifications visible but hide their contents. Regardless of what app I try the section to change it is greyed out for some reason. The UI is updated to MIUI's latest version. please help

Screenshot_2020-09-17-17-57-37-355_com.android.settings.thumb.jpg.7136bec47f6c4799e5aa93a526f6e0bc.jpg

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https://linustechtips.com/topic/1247957-redmi-note-9-notifications-issue/
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