Mice keep " cutting off "

[OnionRings]

I've been using wireless mice my whole life so far and never really had any issues until recently. I had a G602 first and I noticed as I would play games, occasionally it would appear to cut out or lose signal causing a skip, I noticed it the most when rotating my camera in games, my camera would just stop. I cleaned my mouse pad and mouse, no change, so I chalked it up to the G602 being old and bought this Razer Basilisk X Hyperspeed and at first it was fine, but now I'm seeing it with this mouse too but even worse is that the mouse buttons themselves seem to " cut off " or let go. I can be aiming in a game and suddenly it stops, or be shooting and suddenly it stops. I tried switching USB ports on my PC to no avail, fresh battery, not sure what else to try. The G602 was never this bad, why would a brand new mouse be worse? Is it my PC? If so what could it be? Its really annoying and im about to just buy a damn chorded mouse... I hate chords though, they drive me crazy.

 

Ty for reading.

 

Edit: by recently I mean well, since I moved I guess would be the best timeframe. I did upgrade my PC recently from an i7 6700 to a ryzen 5 3600, and now that I think about it I don't recall having issues with my mouse on my old build, unless I am mistaken. But what would cause that? PCs can be so confusing lol.

[Random Guy with mustache]

mhm I think you should just move towards wired mices because they are generally much more reliable and for gaming they are best..

[OnionRings]

1 minute ago, Random Guy with mustache said:

mhm I think you should just move towards wired mices because they are generally much more reliable and for gaming they are best..

I might. But do you have any idea why the mouse would cut off like this? Is it just the mice being retarded? Maybe signal interference, they do use 2.4GHz band, which is the same band as my wifi and my family has a LOT of devices on.

[Random Guy with mustache]

There is not a real answer to this, I myself have used wireless mices since almost 5 years but they generally start bugging after a year or so..

[OnionRings]

1 minute ago, Random Guy with mustache said:

There is not a real answer to this, I myself have used wireless mices since almost 5 years but they generally start bugging after a year or so..

That sucks seeing as how this Razer is only 1 month and 9 days (since purchase anyway).

[Random Guy with mustache]

I know its kinda unjustified but this is to be honest a feature of these mices.. I have seen people with mices not working within a week of purchase.. (Wireless)

[Random Guy with mustache]

https://www.amazon.com/Logitech-G-910-005728-G502-Hero/dp/B07PHLBBQR/ref=sr_1_2?dchild=1&keywords=logitech+gaming+mouse&qid=1599885436&sr=8-2 Try this logitech G502 for $60 its wired I think its the best bain for the buck

[OnionRings]

5 minutes ago, Random Guy with mustache said:

https://www.amazon.com/Logitech-G-910-005728-G502-Hero/dp/B07PHLBBQR/ref=sr_1_2?dchild=1&keywords=logitech+gaming+mouse&qid=1599885436&sr=8-2 Try this logitech G502 for $60 its wired I think its the best bain for the buck

I have heard good reviews about the G502. My issue is the chord, the way my desk is set up, my chord would have to wrap around my monitors... maybe if I get an extender cable or something.. hmm

[Oswin]

have you tried reinstalling the drivers or try the mouse on a different device?

[OnionRings]

3 minutes ago, Oswin said:

have you tried reinstalling the drivers or try the mouse on a different device?

I didn't know mice had drivers, I just installed the program and that was it. I'll take a look.

[gloop]

2 hours ago, Random Guy with mustache said:

mhm I think you should just move towards wired mices because they are generally much more reliable and for gaming they are best..

That’s incorrect, and you are wrong on so many levels. This may have been true 5 years ago, but not today. If wireless mice are ‘better’, then why is the G Pro wireless the most popular mouse for Pro Players? Why are all the big companies shifting their focus from wired to wireless mice?

[OnionRings]

8 minutes ago, gloop said:

That’s incorrect, and you are wrong on so many levels. This may have been true 5 years ago, but not today. If wireless mice are ‘better’, then why is the G Pro wireless the most popular mouse for Pro Players? Why are all the big companies shifting their focus from wired to wireless mice?

See I never was bothered by wireless until these issues... no latency problems or anything, im not a pro gamer so reducing latency to the tiniest possible amount isn't needed for me, but my mouse cutting off on me, no thanks.

[OnionRings]

9 hours ago, Oswin said:

have you tried reinstalling the drivers or try the mouse on a different device?

https://prnt.sc/ug39x1 so this mouse has 2.4 and BT and apparently can only be updated VIA BT. Wtf?

[Oswin]

16 minutes ago, OnionRings said:

https://prnt.sc/ug39x1 so this mouse has 2.4 and BT and apparently can only be updated VIA BT. Wtf?

well thats odd, you should be able to update the firmware via the 2.4 ghz connection, unless i'm missing something...

 

have you downloaded the synapse software?

[OnionRings]

Just now, Oswin said:

well thats odd, you should be able to update the firmware via the 2.4 ghz connection, unless i'm missing something...

 

have you downloaded the synapse software?

Yea, let me check there.

[OnionRings]

3 minutes ago, Oswin said:

well thats odd, you should be able to update the firmware via the 2.4 ghz connection, unless i'm missing something...

 

have you downloaded the synapse software?

Well I dont see a driver or firmware update option on the synapse app, but it did do an update when I launched it however that may be for the app itself.

[Oswin]

51 minutes ago, OnionRings said:

Well I dont see a driver or firmware update option on the synapse app, but it did do an update when I launched it however that may be for the app itself.

i did found this on their support website

https://support.razer.com/articles/1906213771#:~:text=Step-by-step Process,before proceeding with the update.&text=Connect the device and click "Update".

[OnionRings]

6 minutes ago, Oswin said:

i did found this on their support website

https://support.razer.com/articles/1906213771#:~:text=Step-by-step Process,before proceeding with the update.&text=Connect the device and click "Update".

Thats what I tried and where I got the " requires BT " screenshot.

[Oswin]

4 minutes ago, OnionRings said:

Thats what I tried and where I got the " requires BT " screenshot.

is the mouse still stuttering even after the software been installed?

 

[OnionRings]

Just now, Oswin said:

is the mouse still stuttering even after the software been installed?

 

I haven't gamed yet today, will update later.

[OnionRings]

3 hours ago, Oswin said:

is the mouse still stuttering even after the software been installed?

 

Well I did some light gaming, played halo wars and all was fine but then I logged out and was doing some internet browsing and the whole ass mouse just stopped working for legit a few mins, thought battery died even though it was brand new, but nope fresh battery didnt work either, then about a minute later it just came back on.

 

[Oswin]

1 minute ago, OnionRings said:

Well I did some light gaming, played halo wars and all was fine but then I logged out and was doing some internet browsing and the whole ass mouse just stopped working for legit a few mins, thought battery died even though it was brand new, but nope fresh battery didnt work either, then about a minute later it just came back on.

 

this seems really odd, you might want to contact razer support as this may be a faulty product. have you tried it on a different device though?

[OnionRings]

Just now, Oswin said:

this seems really odd, you might want to contact razer support as this may be a faulty product. have you tried it on a different device though?

I have not, I suppose I could swap back to my old G602 and let my brother in law try it out and see if he has issues.

[OnionRings]

14 minutes ago, Oswin said:

this seems really odd, you might want to contact razer support as this may be a faulty product. have you tried it on a different device though?

Im super confused right now. I unplugged my razer and got my 602 back out, plugged it in and it just wont work, the logitech software says its not powered on or its sleeping but its turned on, has fresh batteries.

 

I think god is telling me to buy a wired mouse.

[Oswin]

7 minutes ago, OnionRings said:

Im super confused right now. I unplugged my razer and got my 602 back out, plugged it in and it just wont work, the logitech software says its not powered on or its sleeping but its turned on, has fresh batteries.

 

I think god is telling me to buy a wired mouse.

well then, try uninstalling the mouse drivers through device manager, disconnect the mouse, then restart the computer.