B550-e M.2 issue

[markus989]

Hello,

 

I have a Asus B550-E and have 2 NVMEs, one works fine in the first slot which is a SN750 1tb, the second one shows up intermittently which is the SN550 1Tb(both got on deals from friends). I have already RMA'd the SN550 and the problem persists. I have put a WD 250 blue sata ssd in the second M.2 and it has worked, also the SN750 was originally in the second slot as well and it worked. Whenever it disappears it is no longer showing up in bios or disk management or in the WD ssd software. The drive has been reseated several times, sometimes it helps and sometimes it doesn't. The board does say that 2 NVMEs should work, so I don't know.

 

 

[YoItsJD]

I am having this same issue and have a 1TB SN550. It is my secondary drive as my primary is a 970 Evo. I did want to confirm that you are saying the second slot is the lower one on the board correct? 

 

Mine only doesn't show up if I put (or let it happen) the computer to sleep and then wake it up. It shows up every time for me from a fresh reboot or startup for the day. 

 

I am also having some issues with bluetooth controllers loosing connection quite frequently even during game play and will probably post a separate thread about that shortly. 

[markus989]

Yeah it is the second M.2, my problem was the same where it would show up if I reseated it or restarted, but that doesn't work either now. I think it is a general issue with the drive as I've seen other places where people have the issue with all sorts of setups.

[markus989]

Are you on the updated drivers for the board and did you connect the antenna, that apparently helps with bluetooth, I personally don't know as I don't use bluetooth on my PC currently.

[Zadkiel]

Sorry for the necro but I found this thread when researching my own problem.

 

Just wanted to add that I have the /exact/ same problem, WD SN550 1TB being detected intermittently in the second slot of an Asus Strix B550-E. I actually have 2 of the boards and 2 of the drives and can replicate the problem with both boards and both drives.

 

I need to use those drives in that slot, as for the new build I bought us new PCIE4 drives which I'm using in the first slot as that's the one that runs at PCIE4, our older PCIE3 SN550's (which were our primary drive in our old PCs, where they work perfectly) need to go into the second slot.

 

What I have found is that on a cold start, the drive is /never/ detected, however on a warm restart, it's detected about 50% of the time. When it's detected it works perfectly.

 

I've opened a ticket with Asus, waiting on a reply.

[Talley]

On 12/10/2020 at 3:06 PM, Zadkiel said:

I need to use those drives in that slot, as for the new build I bought us new PCIE4 drives which I'm using in the first slot as that's the one that runs at PCIE4, our older PCIE3 SN550's (which were our primary drive in our old PCs, where they work perfectly) need to go into the second slot.

 

What I have found is that on a cold start, the drive is /never/ detected, however on a warm restart, it's detected about 50% of the time. When it's detected it works perfectly.

 

I have the exact same issue with an MSI Gaming Edge B550. The SSD with intermittent detection issues in the secondary m.2 is interestingly also an SN550. Maybe the SN550 is not playing well with with B550 PCIe switch configuration.

Did you hear back from Asus ?

 

Cheers.

[Zadkiel]

12 hours ago, Talley said:

I have the exact same issue with an MSI Gaming Edge B550. The SSD with intermittent detection issues in the secondary m.2 is interestingly also an SN550. Maybe the SN550 is not playing well with with B550 PCIe switch configuration.

Did you hear back from Asus ?

 

Cheers.

They asked me to change some BIOS settings but they were power saving mode settings so I was skeptical they would make any difference to detecting devices on power-on, and I was right, they made no difference. I fed that back to Asus and have yet to hear back further.

[Zadkiel]

I can add that this issue does seem to be specifically the 1TB model of this drive, as I also have a 500GB version of the SN550 and that doesn't have the same problem.

[Talley]

3 hours ago, Zadkiel said:

I can add that this issue does seem to be specifically the 1TB model of this drive, as I also have a 500GB version of the SN550 and that doesn't have the same problem.

Just to be sure, the 500GB SN550 has no problems in both M.2 slots ? I have two SN550 1TB and the one in the M.2 connected to the CPU has zero issues. So the issue might have both the 1TB SN550 plus m.2 direct to the B550 as prerequisites. I have opened tickets with both WD and MSI, I will post any helpful answers here.

[Zadkiel]

On 12/12/2020 at 5:11 PM, Talley said:

Just to be sure, the 500GB SN550 has no problems in both M.2 slots ? I have two SN550 1TB and the one in the M.2 connected to the CPU has zero issues. So the issue might have both the 1TB SN550 plus m.2 direct to the B550 as prerequisites. I have opened tickets with both WD and MSI, I will post any helpful answers here.

Yes, on the Asus B550-E at least, the issue appears to be (based on both my own experiences/testing and those of the posters earlier in this thread) specifically the SN550 1TB model and specifically the secondary PCIE3 M.2 slot.

[Zadkiel]

So I have a solution to this problem, WD have recently (Dec 2020) released a firmware update for the SN550 drive which seems to fix this problem. It worked for me at least on my Asus Strix B550-E

 

You need to download the WD Dashboard app from the WD site and update the firmware though that. At the time of writing the firmware version 211210WD is the most recent and resolves the problem.

[FishOnRice]

I actually had the same issue very similar to this. 

I have 2 WD SN550 on my Asus B550-i. The first one I installed is on the back of the motherboard with the OS on the Gen 3 slot which works fine. The second one added about a week later is also a SN550 500gb which I use for Game storage that one will work fine but randomly it would just be gone nothing in disk utility or the bios. If I turn the computer off and turn off the power supply (for about 30 seconds) then reboot the drive shows up again, same thing is I reseat the drive. 

@Zadkiel Thanks for the suggestion, I just downloaded the app and updated both drives going to reboot it hopefully problem solved =) 

[Zadkiel]

Not sure it's the same problem, as I'm pretty confident that was specific to the 1TB version of the drive and not any other models, but I'm curious if the firmware update helped.

[FishOnRice]

well I just got back into my computer from sleep and the m.2 drive in the gen 4 slot is gone had to turn the power supply off and restart to get it to reappear. 

Maybe its a bios issue or compatibility between gen 3 and 4 nvme drives. How likely would it be that it is the motherboard that is the issue and either it is the slot for the m.2 that is broken (board is 2 weeks old) or it cannot handle 2 m.2 drives and a 1660super card all using pcie 

[Zadkiel]

Sorry to hear it didn't help, but honestly I'm not surprised, your problem sounds like something completely different to ours unfortunately, ours was specifically the 1TB version of the drive and issues with detection in BIOS only on startup, while yours is a different model and issues with sleep mode.

[FishOnRice]

Yeah sound like a different issue luckily if I shut down my drive shows up again. I find it interesting how there seems to be similar issues with m.2 drives on motherboards. Thanks again @Zadkiel

[vukkapor]

So just to bring this topic back to life, I have a MSI Tomahawk B550 that has this same issue now, when I add my M.2 SSD to the second slot it works fine, after the computer goes to sleep it just stops working(had it run a full night, had it run for a couple minutes of sleep). 

From the full sleep for the full night it just made a bunch of programs/icons not work that pointed to the D drive.(No problem, I thought I messed it up and reseated it and started the computer again). (DISK MANAGER DIDN'T SEE IT ANYMORE)

 

After reseating it and seeing everything was working fine I thought I messed up. Worked on it for an hour, transferring files from and to the drive, left it to go to sleep. After half an hour of sleep I went back to it, the whole computer was very laggy, went to File Explorer, D was still there, I could go into folders(multiple layers), went to Disk Manager and it was there. 

Well, when I tried going into a couple deeper levels of folders in D: it would freak out, nothing would show up, my guess is Windows(I use 11) caches it somewhere so it seems fast. After restarting there is no D: again, so again I have to reseat my M.2 and as I read I have to go to bios settings and try changing something.

I'm writing in a 2020 topic because this MSI shit is happening in 2023 with full BIOS updates and I when I figure out what BIOS part I need to change I will update this comment or add a new one.

[freeagent]

I noticed the Asus B550 board.. I have a Strix -F, Strix -XE, and a Dark Hero. All I use are WD black drives, and have no problems with them, or disconnections to report.

 

I did stab my XE with a screw driver by accident, and now hangs on code 4D.. now I have the DH lol.. ouch.

 

I do not let my computer sleep, ever. I let it run 24/7 or I shut it down for maintenance. 

[vukkapor]

Tomorrow I'll give my full part's list with models, but my problem is with M.2 slot 2, and I read a lot of people writing about it(how I found this topic). MSI failed hard with so many issues with this board..