Internal microphone stopped working.

[Shantanuthankr1]

So this problem first appeared day before yesterday, when I tried to play a game after cleaning and repasting my Helios 300 Ph315-52 laptop. The internal microphone was not working. Surprisingly, it worked fine the next day morning after I ran the windows troubleshooter and restarted the laptop. It stopped working again the same evening and has stopped working hence forth. The drivers are up to date in device manager, the microphone array device is not disabled. I also tried troubleshooting it again but troubleshooter can't find any problem. Tried uninstalling "Microphone Array(Realtek(R) Audio)" from device manager, that didn't work either. If it was a hardware issue, shouldn't troubleshooter have identified it already? I really need help with this issue.

Thank you.

[brianperkins]

1 minute ago, Shantanuthankr1 said:

So this problem first appeared day before yesterday, when I tried to play a game after cleaning and repasting my Helios 300 Ph315-52 laptop. The internal microphone was not working. Surprisingly, it worked fine the next day morning after I ran the windows troubleshooter and restarted the laptop. It stopped working again the same evening and has stopped working hence forth. The drivers are up to date in device manager, the microphone array device is not disabled. I also tried troubleshooting it again but troubleshooter can't find any problem. Tried uninstalling "Microphone Array(Realtek(R) Audio)" from device manager, that didn't work either. If it was a hardware issue, shouldn't troubleshooter have identified it already? I really need help with this issue.

Thank you.

Is it not working in any applications at all? When you say repasting, do you mean that you took the laptop apart and reapplied thermal paste? Windows also has a very weird privacy setting for microphones, so make sure that applications are able to access it within your control panel settings. After you ensure this, head over to https://www.onlinemictest.com/ and see if it is working.

[brianperkins]

It looks like this:

[Shantanuthankr1]

1 minute ago, brianperkins said:

Is it not working in any applications at all?

No ;_;

1 minute ago, brianperkins said:

 When you say repasting, do you mean that you took the laptop apart and reapplied thermal paste?

Yes

2 minutes ago, brianperkins said:

Windows also has a very weird privacy setting for microphones, so make sure that applications are able to access it within your control panel settings. After you ensure this, head over to https://www.onlinemictest.com/ and see if it is working.

Yes. I have enabled all applications to access the mic. onlinemictest.com is the site I always use to check my mic.

[brianperkins]

1 minute ago, Shantanuthankr1 said:

No ;_;

Yes

Yes. I have enabled all applications to access the mic. onlinemictest.com is the site I always use to check my mic.

Definitely sounds like a hardware issue. I would recommend just getting an external mic. Even the cheapest ones will exceed the quality of the built in mic anyways. 

[Shantanuthankr1]

20 minutes ago, brianperkins said:

Definitely sounds like a hardware issue. I would recommend just getting an external mic. Even the cheapest ones will exceed the quality of the built in mic anyways. 

Oh, I see. Thank you. But I would really want to fix my laptop mic as well since its internal and I will not have to worry about carrying  an external mic everywhere with my laptop. Do you (or anyone else reading this) have any knowledge about Hardware of internal mic assembly? I would really appreciate some help.

[Moonzy]

I would check the connection in the laptop again

Namely, any connector that comes from the display, or the display cable itself

Try reconnecting them

[Shantanuthankr1]

2 hours ago, Moonzy said:

I would check the connection in the laptop again

Namely, any connector that comes from the display, or the display cable itself

Try reconnecting them

Alright, will do that. I never touched any of those though, All I operated on was the Heat sink assembly (fans, heat sink, wifi card cable).

[Moonzy]

2 minutes ago, Shantanuthankr1 said:

Alright, will do that. I never touched any of those though, All I operated on was the Heat sink assembly (fans, heat sink, wifi card cable).

might've gotten loose while you were poking around/lifting the board etc, hard to say

no harm trying to re-seat them

[Shantanuthankr1]

On 8/31/2020 at 5:49 PM, Moonzy said:

might've gotten loose while you were poking around/lifting the board etc, hard to say

no harm trying to re-seat them

 @J L  I opened it and tightened all plugs I could without removing the heat sink. No luck. I did some meddling with the recording devices in sound window that opens when you right click on sound icon. I basically set some other mic device to default and then changed back to Microphone Array. Surprisingly, it worked for a few minutes. I checked it on onlinemictest.com. But after a few minutes it absolutely stopped working again ;_; I tried the same things again, reinstalled realtek drivers, restarted laptop multiple times but no luck again ;_;

[Moonzy]

2 minutes ago, Shantanuthankr1 said:

Surprisingly, it worked for a few minutes

sounds like a software issue then, if it's detected but not working

 

thought you would've checked that first haha, guess i should've mentioned

 

2 minutes ago, Shantanuthankr1 said:

I tried the same things again, reinstalled realtek drivers, restarted laptop multiple times but no luck again

try using older drivers? boot into safe mode to install them, so windows wont try to install its own junk