OSD sidekick keeps telling me to plug in the cable

[slider_aus]

i have the aorus FI27q-P pared with my FI27Q, osd sidekick detects the non -p monitor but not the -p "yes the monitor usb cable is plugged in'' the -p is the newer of the monitors and was just using the non p version for a while and the sidekick software worked fine. plugging in the new -p and the software will not detect it, usb passthrew functionality works just fine though.

 

i have tried reinstalling the software, running it with just the -p plugged in, contacting gigabyte, (my exsperiance with gigabyte support will be a thread on its own)

 

my windows install is very fresh aswell being only a few months old at version 2004 build 19041.450

 

[Captaiinkev]

Have you find the problem?

[slider_aus]

23 hours ago, Captaiinkev said:

Have you find the problem?

no im afraid i have not. however i did find a fix for me turning off multiple displays in windows so only my fi27q-p is displaying an image, i can then launch OSD sidekick and it will detect my monitor and i can go back and re-enable multiple displays, and osd sidekick will work as normal. until you reset my pc of course 

[XDgamerXD]

try turning unplugging the usb cable from your pc after it's given you the "Please check if your USB Cable is connected" message

 

I did that and it instead told me "Process Is Running"

[XDgamerXD]

NVM that was because the process was already opened when I clicked on it again

[XDgamerXD]

I saw another post somewhere where the person replaced the cable and said it was fine

 

https://www.amazon.com/JSAUX-Braided-Compatible-Docking-External/dp/B08GWYZF6W/ref=sr_1_1?keywords=asgear%2BUSB%2B3.0%2Bto%2BUSB%2BB%2BCable%2B3ft%2F1m%2BNylon%2BBraided%2BType%2BA%2BMale%2Bto%2BType%2BB%2BMale%2BCord%2B(Black)&qid=1692684905&sr=8-1&th=1

 

try buying this and see if it works

[CodingGeorge]

I managed to get this working again (sort of)

 

1.- Download and install firmware update: https://download.gigabyte.com/FileList/Firmware/GIGABYTE_M27Q_F07_220628.zip?v=10832eed09df191067414d34d68706cb

2.- Install Gigabyte Control Center Full Installation Package: https://download.gigabyte.com/FileList/Utility/GCC_23.08.31.01.zip?v=affe016d552fe87d75e4da0ca7b99931

3.- After install is done, disconnect and connect cable again

 

 

It seems the old ODS_Sidekick app no longer works, all functionality is now handled by GCC (Gigabyte Control Center):

 

 

 

 

 

[Rob57]

You need to use the "usb upstream " cable. Not a regular usb cable. Check the cables that came in your monitor cable package.

[pomjo]

On 9/2/2023 at 12:40 PM, CodingGeorge said:

I managed to get this working again (sort of)

 

1.- Download and install firmware update: https://download.gigabyte.com/FileList/Firmware/GIGABYTE_M27Q_F07_220628.zip?v=10832eed09df191067414d34d68706cb

2.- Install Gigabyte Control Center Full Installation Package: https://download.gigabyte.com/FileList/Utility/GCC_23.08.31.01.zip?v=affe016d552fe87d75e4da0ca7b99931

3.- After install is done, disconnect and connect cable again

 

 

It seems the old ODS_Sidekick app no longer works, all functionality is now handled by GCC (Gigabyte Control Center):

 

 

 

 

 

Do you know how to adjust the hz?  cause my M27Q is running at 60 despite maxing at 170, and I cant figure out the setting