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Wireless mouse stops working until Ctrl Alt Del is pressed

Nodachi
By Nodachi
in Peripherals
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Hey, I'm working on a user's laptop. Windows 10 with a wireless keyboard mouse combo. The mouse randomly stops working until he enters ctrl all del. He's replaced the battery, I've Uninstalled and reinstalled the mouse drivers, replaced the mouse/keyboard, had him try using a different port and the problem continues. I'm not sure what else to try, I don't recall seeing any updates needed. I'm not seeing any kind of resolutions online. Hoping someone can help. I'd really prefer not having to reinstall windows.

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