Computer Hard Reboots While Gaming

[iceblade2097]

When I first built my pc occasionally it would hard reboot while gaming at first I thought it was just driver maturity for the X570 platform.  Six months later into the build the issue seems to be becoming more chronic.  Any help is greatly appreciated.

 

Things to note:  The issue only occurs only gaming.  No issues running stress tests (time spy and fire mark ultra, pc mark)

Drivers are all current.  Just did a fresh install of Windows 10 Pro 64 Bit.  Ram has been tested with Mem86 and no errors present.  Default values set in Bios.

Windows Event viewer only says the computer shuts down unexpectedly.

 

PC Spec:

Asrock Taichi X570 Bios Version 3.20

Video: PowerColor RED DEVIL Radeon RX 5700 XT DirectX 12 AXRX 5700 XT 8GBD6-3DHE/OC

Ram: G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin DDR4 SDRAM DDR4 3600 (PC4 28800)

Power Supply: Seasonic Focus PX-850, 850W 80+ Platinum

OS: Windows 10 64 Bit.

[DominusMars]

do you have HwMonitor installed, are you getting overheating issues?

[iceblade2097]

On 7/18/2020 at 11:04 AM, DominusMars said:

do you have HwMonitor installed, are you getting overheating issues?

As a quick update for down the rabbit hole.

1) Had moderate success running two separate cables for the video card.  In the Sea sonic Manual it actually recommends this (some how I missed it or was too giddy to build the rig).  The computer ran fine and then started having issues and couldn't even do a stress test any more.

2)  Scratched my head for a moment as when only one cable was used the video card never got hotter than 70 C according to 3D mark.  But when I looked at the card noticed only 2 fans were spinning.

3)  Decided to load up the AMD control panel and set my own fan curve.  So far the combination of the new fan curve and the two cables the system seems stable.  Even improved my 3D mark score from 9724 to 9945.

Thanks for all the help it was truly educational.  As a side not while I am glad to have learned new things wish the out of the box experience was a little more smooth than this lol.

 

Edited July 20, 2020 by iceblade2097

[iceblade2097]

Just a quick status update.  Problem started to continue even with the manual fan curve set.  Sent in the motherboard and graphics card for RMA.  Received both back.  However, the motherboard that Asrock sent me back is not detecting both ram sticks.  After updating the bios to version 3.40 and trying one stick in the four dimms both B1 and B2 do not work and cause the computer to go into a boot loop.  As a side note on the bios it shipped with version 2.70 the computer would flag a ram training error.

The problem persists after tearing it down and reinstalling the CPU incase the CPU wasn't situated correctly.  Have ordered a CPU to try to see if it is the CPU that is messed up or the motherboard they sent back to me.

As a side note when speaking to Asrock to see if there was anything wrong with the first motherboard the rep said everything checked out fine yet the motherboard they sent back to me had a different S/N than the one that was sent in and also included a black skuff on the IO block.  The video card received from Power Color matched the same S/N as before have not called them yet to see if anything was found wrong with the card when it was sent in but will contact them as I am curious.  Found it interesting that the RMA motherboard came shipped with an anti static bag when the original didn't.

As always any thoughts or comments to help diagnose the issue is appreciated.

[iceblade2097]

So unplugged all SATA devices (2 hard drives and one dvd rw drive) and put in the new CPU (3900 XT) same issue. Called Asrock back they were quick to transfer me to tech support and they are unsure what is causing the issue as the board they sent me checked out. Currently they have asked me to send it back to them with the RAM to further diagnose. I inquired about them covering shipping this time and they said they would.

 

Hopefully they can figure something out. Will update with a post in case this experience has been helpful to anyone. If nothing else is a entry regarding their customer service.

[iceblade2097]

After two motherboard RMA's and a graphics card RMA all appears to be operating normally.

Power Color did let me know that the graphics card was indeed faulty but wouldn't go into specifics.

In this instance I probably would have been better off paying for the insurance at check out unfortunately.  With both companies requiring the user pay shipping to them on the first RMA it was  a little aggravating due to the price of the components.

I am a little disappointed in Asrock for sending me back a motherboard with bad ram slots.

Knock on wood this is the last of system issues till the next upgrade.