Bluetooth Adaptor Disappeared

[MortalPotato]

Hi all,

 

I have an ASUS Z270E Gaming mobo with a built-in Bluetooth adaptor. Recently, Bluetooth stopped working. The turn on/off toggle under "Bluetooth & other devices" disappeared, and any attempt to add a Bluetooth device fails. From a Microsoft online guide, I uninstalled the Bluetooth device from Device Manager. However, upon scanning for hardware changes, no Bluetooth devices comes up, only a USB device titled "Unknown USB Device (Device Descriptor Request Failed)". Trying to update the driver only gives the "The best drivers are already installed" message. I attempted to install the Bluetooth driver from the ASUS website, however this didn't have any effect. The Bluetooth Controller in the BIOS is set to enable.

 

Upon checking the properties of  the "Unknown USB Device" in Device Manager, the Device status states

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."

 

I've also tried restarting Bluetooth Support Services in services.msc.

 

So far I have had no luck in getting it working and it's driving me crazy. Any help would be appreciated!

 

 

[Uptivuptiz]

Uninstall the device under Device Manager and install the driver from ASUSs website again.

[MortalPotato]

1 hour ago, Uptivuptiz said:

Uninstall the device under Device Manager and install the driver from ASUSs website again.

 

I have multiple times, with no luck

[Uptivuptiz]

1 minute ago, DramaticSalvation said:

 

I have multiple times, with no luck

Did you try restarting the PC after doing so?

[MortalPotato]

3 minutes ago, Uptivuptiz said:

Did you try restarting the PC after doing so?

Yep, sure did