Help Plz

[ljones32]

For a couple weeks at random times not to often my pc will freeze. i can use the window key but nothing more. Today i installed HWmonitor and this is what it was reading when it happend. i only turn off the fan in the bios so it would boot and did the asus oc in the bios only things i changed. i didnt over clock gpu not sure whats going on.when the this happend i was playing Dead by daylight and had youtube, hwmonitor open spc is below

PCPartPicker Part List

Type	Item	Price
CPU	AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor	$417.08 @ B&H
CPU Cooler	Corsair H150i PRO 47.3 CFM Liquid CPU Cooler	$189.99 @ Best Buy
Motherboard	Asus ROG Crosshair VIII Hero ATX AM4 Motherboard	$359.99 @ Best Buy
Memory	Corsair Dominator Platinum RGB 32 GB (4 x 8 GB) DDR4-3200 CL16 Memory	$243.99 @ Amazon
Storage	Samsung 860 Evo 1 TB 2.5" Solid State Drive	$149.99 @ Adorama
Storage	Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive	$179.99 @ Amazon
Storage	Corsair MP600 Force Series Gen4 1 TB M.2-2280 NVME Solid State Drive	$199.99 @ Best Buy
Video Card	Asus GeForce RTX 2080 Ti 11 GB ROG Strix Gaming Video Card	$1469.99 @ Amazon
Case	Lian Li O11D XL-X ATX Full Tower Case	$199.99 @ B&H
Power Supply	Corsair HX Platinum 850 W 80+ Platinum Certified Fully Modular ATX Power Supply	$184.99 @ Corsair
Operating System	Microsoft Windows 10 Pro OEM 64-bit	$142.88 @ Other World Computing
Case Fan	Corsair LL120 RGB LED 43.25 CFM 120 mm Fan	$39.99 @ Best Buy
Case Fan	Corsair LL120RGB LED (Three Fans With Lighting Node PRO) 43.25 CFM 120 mm Fans	$129.99 @ Best Buy
Case Fan	Corsair LL120RGB LED (Three Fans With Lighting Node PRO) 43.25 CFM 120 mm Fans	$129.99 @ Best Buy
Case Fan	Corsair LL120RGB LED (Three Fans With Lighting Node PRO) 43.25 CFM 120 mm Fans	$129.99 @ Best Buy
	Prices include shipping, taxes, rebates, and discounts
	Total	$4168.83
	Generated by PCPartPicker 2020-06-12 21:03 EDT-0400

 

[Guest]

Ok ok ok. First get rid of hwmonitor. Ditch it.

Then install HWInfo64. This will give you accurate readings.... 88,000watts man!!! Lol. 107,000 watts!!! FULL BRIDGE RECTIFIER!!!!

 

lol. Hwinfo64

[Chen G]

8 minutes ago, ljones32 said:

For a couple weeks at random times not to often my pc will freeze. i can use the window key but nothing more

you need to elaborate, a lot 

[ljones32]

for a couple week i mean 3 to 4 and random times today it happened  twice the time before was 2 days ago and the time before that was around June 4. not to often i mean it doesn't happen every day  maybe 1 or twice a week

[Guest]

15 minutes ago, ljones32 said:

for a couple week i mean 3 to 4 and random times today it happened  twice the time before was 2 days ago and the time before that was around June 4. not to often i mean it doesn't happen every day  maybe 1 or twice a week

Remove the Asus OC thing in bios. Set all defaults and make sure its stable stock configuration.

 

[ljones32]

i set everything to defult and ran r20 for 2 min this is the info 64. saying that the pc will run fine till it doesn't

[ljones32]

also im not sure if 90c is good for 2 r20 runs at 2min each

 

[ljones32]

also i called asus and told them what i said here they told me to send it in. the problem is i have Finals next week so i need the pc to take test he told me to cut my hours back from around 12 hr a day to 4-6 hr and then after testing send it in. im just making sure it not going to die before then maybe learn and fix it would be awesome too

[Guest]

1 minute ago, ljones32 said:

also i called asus and told them what i said here they told me to send it in. the problem is i have Finals next week so i need the pc to take test he told me to cut my hours back from around 12 hr a day to 4-6 hr and then after testing send it in. im just making sure it not going to die before then maybe learn and fix it would be awesome too

Yes thats hot. But throttle is at 95c if Im not mistaken. 

 

Is everything at defaults? Or have you enabled pbo or anything?

 

Also can you tell more about using the windows key??? That makes me very curious. 

 

 

[ljones32]

yes the only thing i had to change in the bios is the cpu fan set to ignore.

 

when the pc freezes i can move the mouse around but can not click on anything. then when i hit the windows key the windows menu will open but can not click or use the tab or arrow keys to do anything

[Guest]

hmm. That issue could be a failing drive. What happens is you click something but the SSD/HDD is not responding so there's no information to process and then, well nothing happens.

 

Perhaps try a fresh windows installation on a different SSD and pull the current OS drive. This will help determine if the issue is drive related. No sense trying to "stress test" it from an operating system that may become unusable. 

[ljones32]

i will do that right after i do today class work thanks a lot. also i change the fans in icue from quite to extreme but still at idle my cpu temps are 49-55c. which is better then the 60-70c it was