Lag Spike issues

[MA1]

Hi Guys, I hope you're all doing good.

 

In was hoping anyone could help me. During Xbox games on a wired connection I randomly getting a giant lag spike for 10-20 seconds which instantly kicks me out of any game i'm in the middle of which can be quite frustrating. Not really understanding why this is happening as I have a very good connection (please see speed test below). Would anyone have any ideas or be able to help me?

 

I'm not very smart when it comes to networking so if anyone could help me that would be great. My discord is: Ban#6550

 

Thank you in advance. 

[Tom_nerd]

try switching the network cable. I had the same issue when I was running a network cable outside the house and it had been their for years.

[MA1]

3 minutes ago, Tom_nerd said:

try switching the network cable. I had the same issue when I was running a network cable outside the house and it had been their for years.

I'll give it ago thankyou! You mean ethernet cables right?

[Tom_nerd]

yep

Just now, MA1 said:

'll give it ago thankyou! You mean ethernet cables right?

 

[MA1]

Hi Tom,

 

Have just tried this, I thought it worked but unfortunately I have just disconnected again. 

 

Any other ideas?

[Falcon1986]

37 minutes ago, MA1 said:

Hi Tom,

 

Have just tried this, I thought it worked but unfortunately I have just disconnected again. 

 

Any other ideas?

How are you getting your internet? And what is the make/model of your modem/router?

[MA1]

15 hours ago, Falcon1986 said:

How are you getting your internet? And what is the make/model of your modem/router?

Hi Mate,

 

My router is from a company who do fibre internet in rural area's, they're called Gigaclear. Not sure if I can make any changes to the router.

 

It only happens when people are using the range extenders around the house.

[Falcon1986]

7 minutes ago, MA1 said:

Hi Mate,

 

My router is from a company who do fibre internet in rural area's, they're called Gigaclear. Not sure if I can make any changes to the router.

 

It only happens when people are using the range extenders around the house.

Please determine the exact make and model of the ISP device(s). Look for a label on the unit itself.

 

According to the Gigaclear website, it seems that they use a Linksys Velop mesh WiFi system.

[MA1]

Model number is DRG739v2

 

Hope this helps! What do you think I should do?

[MA1]

1 hour ago, Falcon1986 said:

Please determine the exact make and model of the ISP device(s). Look for a label on the unit itself.

 

According to the Gigaclear website, it seems that they use a Linksys Velop mesh WiFi system.

Model number is DRG739v2

 

Hope this helps! What do you think I should do?

[Falcon1986]

On 6/13/2020 at 8:58 AM, MA1 said:

Model number is DRG739v2

What about the range extenders?

 

On 6/13/2020 at 7:09 AM, MA1 said:

It only happens when people are using the range extenders around the house.

Range extenders contribute to some speed loss and increase in latency, especially if they're wirelessly linked to the primary wireless router. So have you tried turning off the range extenders temporarily to see if the behaviour persists while directly wired into the ISP device?

[MA1]

1 minute ago, Falcon1986 said:

What about the range extenders?

 

Range extenders contribute to some speed loss and increase in latency, especially if they're wirelessly linked to the primary wireless router. So have you tried turning off the range extenders temporarily to see if the behaviour persists while directly wired into the ISP device?

I think it is the range extenders to be honest,as the connection is fine when they're not in use but I'm not sure what to do as other people in the house use these. What are your opinions?

[Falcon1986]

2 minutes ago, MA1 said:

I think it is the range extenders to be honest,as the connection is fine when they're not in use but I'm not sure what to do as other people in the house use these. What are your opinions?

If you buy into "range extenders" you're accepting limitations that the manufacturers don't tell you about: reduced speed for the clients closer to the range extender and higher latency. You do get a wireless signal in your dead zones, but that's about it. They're a poor solution to improving WiFi coverage. What you're experiencing is a side effect of the primary router having to not only perform router functions, but also communicate wirelessly with its own clients and the range extenders. The communication with the range extenders will never be at full speed because of all this back-and-forth talk, and this is just to keep the range extender active. Add to the mix a bunch of clients connecting and you can imagine overall performance will suffer.

 

A better solution would be to add wireless access points (connect them to your primary router with ethernet) in the areas that you need better coverage. The area they cover should just barely overlap with other wireless access points so as not to contribute to wireless airspace congestion and allow client roaming.

[MA1]

18 minutes ago, Falcon1986 said:

If you buy into "range extenders" you're accepting limitations that the manufacturers don't tell you about: reduced speed for the clients closer to the range extender and higher latency. You do get a wireless signal in your dead zones, but that's about it. They're a poor solution to improving WiFi coverage. What you're experiencing is a side effect of the primary router having to not only perform router functions, but also communicate wirelessly with its own clients and the range extenders. The communication with the range extenders will never be at full speed because of all this back-and-forth talk, and this is just to keep the range extender active. Add to the mix a bunch of clients connecting and you can imagine overall performance will suffer.

 

A better solution would be to add wireless access points (connect them to your primary router with ethernet) in the areas that you need better coverage. The area they cover should just barely overlap with other wireless access points so as not to contribute to wireless airspace congestion and allow client roaming.

The range extenders are connected to one hub and the hub is connected to the router via Ethernet. Are you recommending that I buy extenders that are directly wired to the router itself?

[Falcon1986]

1 hour ago, MA1 said:

The range extenders are connected to one hub and the hub is connected to the router via Ethernet.

Are you sure this is a hub? You didn't mention this device before.

 

1 hour ago, MA1 said:

Are you recommending that I buy extenders that are directly wired to the router itself?

These would not be called range extenders. They're called wireless access points. You can purchase standalone WAPs or you can transform a wireless router into one (provided the function can be activated within the webUI). But yes, you would directly wire them to the primary router.

[MA1]

So I have 2 extenders and they pair to a little box next to the router and this is directly connected the the actual router via Ethernet. Would I need to do anything different in this instance? I connect to these (boosters or access points) seperately to the router 

[Falcon1986]

1 hour ago, MA1 said:

So I have 2 extenders and they pair to a little box next to the router and this is directly connected the the actual router via Ethernet. Would I need to do anything different in this instance?

These are sounding more and more like a mesh system, yet you haven't told us their make and model.

 

1 hour ago, MA1 said:

I connect to these (boosters or access points) seperately to the router 

Read what I said before...

 

14 hours ago, Falcon1986 said:

But yes, you would directly wire them to the primary router.

 

[MA1]

@Falcon1986

 

Apologies buddy, I'm still having issues. Really don't understand what is going on. The Model number of the WIFI extenders are TL-WPA4226