Computer freezing

[kubikulek231]

Hi, 

 

it's kinda hard to diagnose a pc error from a distance, but friend of mine experiences some weird errors on his pc. 

The pc freezes, stops giving video and audio output and reset is required. From what I found out it does this thing more frequently then before.

I know the memory modules are OK thanks to memtest I was able tu run when I had his pc at my house. - I had all the tests running almost a day and no error occured.

There were some XMP settings set, so I told him to set bios default and now I'm just waiting for him to tell me if it does the same. 

 

All the termals are OK. And if the default is not going to help I really do not know what could cause this. Maybe a faulty PSU?

 

Would appreciate any help. 

TY  

 

[GoodEnough]

out of date drivers love causing random blue screens and freeze ups so i would look into that.

[kubikulek231]

2 hours ago, GoodEnough said:

out of date drivers love causing random blue screens and freeze ups so i would look into that.

Well, it's kinda a new build. Windows was installed about 2-3 months ago. GPU drivers are up to date and there are only devices with generic drivers plugged in. Not sure about that, but ty for a tip, I'll have a look at the software again. 

[GoodEnough]

3 hours ago, kubikulek231 said:

Well, it's kinda a new build. Windows was installed about 2-3 months ago. GPU drivers are up to date and there are only devices with generic drivers plugged in. Not sure about that, but ty for a tip, I'll have a look at the software again. 

yeah, driver issues is an especially common issue when it comes to new builds. 

 

 i think i had used the free version of smart driver care (https://www.smartdrivercare.com/). so give that a run to see if you find anything, i cant say for sure thats what i used since im going from memory.