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Problems installing the driver

CrAzY156
By CrAzY156
in Graphics Cards
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Hi. i didnt know where to post this so ill just put it here. i recently took a job of fixing my cousins laptop that fell and the hdd was damaged. i replaced the hdd and re installed windows no problem. the computer is running fine and all drivers updated except for the video driver. the laptop is as smooth as it could be but whenever i install the video driver the laptop begins to freeze every 2 seconds. whenever i move the cursor across the screen it freezing as though the pc is lagging but usage and temps are fine. whenever i uninstall the driver and go back to microsoft stock windows 10 driver it works normal. please help me with this, ive been at it for days, ive also tried different versions of the driver but no luck. 

 

HP laptop (not sure what model)

AMD A6-5200 APU

Radeon 8400 R3 series

Windows 10 64 bit

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17 minutes ago, CrAzY156 said:

Hi. i didnt know where to post this so ill just put it here. i recently took a job of fixing my cousins laptop that fell and the hdd was damaged. i replaced the hdd and re installed windows no problem. the computer is running fine and all drivers updated except for the video driver. the laptop is as smooth as it could be but whenever i install the video driver the laptop begins to freeze every 2 seconds. whenever i move the cursor across the screen it freezing as though the pc is lagging but usage and temps are fine. whenever i uninstall the driver and go back to microsoft stock windows 10 driver it works normal. please help me with this, ive been at it for days, ive also tried different versions of the driver but no luck. 

 

HP laptop (not sure what model)

AMD A6-5200 APU

Radeon 8400 R3 series

Windows 10 64 bit

try running the AMD Drivers on their website, that might help

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just did that and no luck :/ its so weird and hurts my brain !!

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1 minute ago, Goku1814 said:

Here's the drivers i could find for that type of graphic card

https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-5200m-radeon-hd-8400

just installed that exact driver and i had no luck. i even used ddu before i installed it and chose the factory reset option in the installer

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2 minutes ago, CrAzY156 said:

just installed that exact driver and i had no luck. i even used ddu before i installed it and chose the factory reset option in the installer

crap how old is the laptop?

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Just now, Goku1814 said:

crap how old is the laptop?

its about 4 years old

 

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Just now, CrAzY156 said:

its about 4 years old

 

crap if it was still new i would offer to have it sent it to get it repaired

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is hardware damage possible in this situation?

 

 

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  • 1 month later...
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Solved. It was some hardware compatibility with windows 10. i installed windows 8.1 and it worked fine!

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