My Wifi :(

[Lukas1000]

yo my wifi is sky and when i got it i was hyped because my old one was kinda slow, now the speed problem was fixed but i soon found certain games (like minecraft and osu) werent being connected to. Steam did work but would not connect 100% of the time sometimes i had to reconnect twice or even 3 times to get connected. if anyone knows why i cant connect some help would be really appreciated :). 

Discord: Lukasiscool1000#6860

also i should add its not the normal name for sky wifi its called skybivi and my neighbours is like sky48fc or something :/

[AmannamedJack]

Maybe it's a problem with your routers settings?

[Lukas1000]

Just now, AmannamedJack said:

Maybe it's a problem with your routers settings?

i dont think so because even if there was an adult filter or something on the router or a gaming filter minecraft is like a 3 and steam runs just fine 

[RAS_3885]

3 minutes ago, Lukas1000 said:

yo my wifi is sky and when i got it i was hyped because my old one was kinda slow, now the speed problem was fixed but i soon found certain games (like minecraft and osu) werent being connected to. Steam did work but would not connect 100% of the time sometimes i had to reconnect twice or even 3 times to get connected. if anyone knows why i cant connect some help would be really appreciated :). 

Discord: Lukasiscool1000#6860

also i should add its not the normal name for sky wifi its called skybivi and my neighbours is like sky48fc or something

Is Sky the brand of the hardware you're using, your ISP, or something else?

[Lukas1000]

Just now, RAS_3885 said:

Is Sky the brand of the hardware you're using, your ISP, or something else?

no sky is my broadband and my pc works with other wifi just fine but it seems to be just this one 

[TheRandomness]

- Thread moved to Networking.

[RAS_3885]

8 minutes ago, Lukas1000 said:

no sky is my broadband and my pc works with other wifi just fine but it seems to be just this one 

Okay, there's a terminology issue here and you need to make a distinction between the company you pay for internet (ISP, broadband provider) and the network you connect to (via WiFi or hard wired).

 

If you're having connectivity issues after moving to a new internet provider then you need to contact them. If you're having issues connecting to certain WiFi networks then we need details on the hardware/set-up involved. Such as, are you using the hardware provided by them, or your own hardware.

 

If I had to guess, you've moved to a new ISP and their provided modem/router/wifi access point combo box is causing you problems, but I don't know for sure based on what you've explained so far.

[Falcon1986]

11 minutes ago, Lukas1000 said:

yo my wifi is sky and when i got it i was hyped because my old one was kinda slow, now the speed problem was fixed but i soon found certain games (like minecraft and osu) werent being connected to. Steam did work but would not connect 100% of the time sometimes i had to reconnect twice or even 3 times to get connected. if anyone knows why i cant connect some help would be really appreciated :). 

Discord: Lukasiscool1000#6860

also i should add its not the normal name for sky wifi its called skybivi and my neighbours is like sky48fc or something

What make and model of Sky device are you connecting to wirelessly?

 

What speeds do you get if you connect to the Sky device with ethernet vs if you connect wirelessly?

 

Can you run a wireless survey (2.4GHz and 5GHz if you have it) from your laptop or phone and post the results here?

[Lukas1000]

My model is ER115

 

The speed with Ethernet and without were generally the same Ethernet being only abt 1mb higher

[Falcon1986]

16 minutes ago, Lukas1000 said:

My model is ER115

 

The speed with Ethernet and without were generally the same Ethernet being only abt 1mb higher

What speed are you paying for and what speeds are you getting on ethernet and wireless? Use DSLReports.com or SpeedTest.net while there is no other local network activity, please.

[Lukas1000]

4 minutes ago, Falcon1986 said:

What speed are you paying for and what speeds are you getting on ethernet and wireless? Use DSLReports.com or SpeedTest.net while there is no other local network activity, please.

the package we purchased should give us 50mbps and im getting 25 down speed and 14up speed

[Falcon1986]

2 minutes ago, Lukas1000 said:

the package we purchased should give us 50mbps and im getting 25 down speed and 14up speed

Well, if the download and upload speeds are similarly low whether you're directly connected to the Sky device or over wireless, then that's usually a problem on the ISP side of things. They will have to address the problem from their end. Contact them and explain the situation.

 

Given the COVID-19 situation and increased bandwidth consumption for home users, speeds will suffer in many neighbourhoods, especially if they're connecting to the same ISP. Europe in particular has had increased demand which is putting more load on existing infrastructure to the point where certain services (e.g. streaming) are being throttled. It is not a problem that will be fixed immediately.