Extreme Low CPU and GPU Usage Help!!!!!!

[HelpMePleaseAndThankYou]

I am playing Destiny 2 on 1920x1080p All Low settings and am failing to get more than 35 fps. 

My CPU Usage is 25% and GPU is 45% in game. 

My specs are:

• CPU: Intel Core i7-7700HQ.
• GPU: NVIDIA GeForce GTX 1050 (4GB GDDR5)
• Display: 15.6”, Full HD (1920 x 1080), TN.
• Storage: 256GB SSD + 1000GB HDD.
• RAM: 1x16GB DDR4.

 I ran a user benchmark test and got these results: userbenchmark.com/UserRun/26186274

I really don't know what to do. It is getting near impossible to play. If anybody could help that would be great.

[SpaceGhostC2C]

You may be limited by your CPU. Check if / how those numbers change as you change to lower resolution, and as you change to higher settings in 1080p.

[HelpMePleaseAndThankYou]

At 720p resolution I saw an increase of 5 fps but that might be because of a change of location. When I increased to medium settings on 1080p I got around 39 fps. On high settings I got 39 fps but an increase of 20% in GPU usage. I am not quite sure what to do.  

[HelpMePleaseAndThankYou]

24 minutes ago, SpaceGhostC2C said:

You may be limited by your CPU. Check if / how those numbers change as you change to lower resolution, and as you change to higher settings in 1080p.

At 720p resolution I saw an increase of 5 fps but that might be because of a change of location. When I increased to medium settings on 1080p I got around 39 fps. On high settings I got 39 fps but an increase of 20% in GPU usage. I am not quite sure what to do. 

[unclewebb]

The first problem you need to look at is your CPU.  It seems to have a severe throttling problem.  For comparison, here is how a similar but slightly slower 4th Gen 4700MQ does in Userbenchmark.  It is more than 100% faster for the Heavy and Extreme loads and almost 70% faster in Userbenchmark at a Normal load.

 

  

 

When your CPU is being prevented from running at its full rated speed, your GPU will also under perform.  Your problem might be temperature related or some other throttling problem.  There is always a reason.  Another user with a 7700HQ recently noticed that his laptop was being throttled because of a 10 Watt power limit being imposed instead of the rated 45 Watt TDP limit.  This killed performance.

 

ThrottleStop 8.70.6

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

Cinebench R20.

https://www.maxon.net/en-us/products/cinebench-r20-overview/

 

While Cinebench R20 is running, watch how your CPU is performing.  What speed is ThrottleStop reporting?  Turn the Log File option on in ThrottleStop so you have an accurate record.  Run a log while testing or gaming.  In the Options window, turn on Nvidia GPU monitoring and check the Add Limit Reasons to Log File option.  Open up the Limit Reasons window in ThrottleStop and keep an eye on anything lighting up in red which indicates the reason for throttling.  Post lots of ThrottleStop screenshots and upload some log files while your CPU is loaded if you need some help understanding what is causing your throttling problem.  

[SpaceGhostC2C]

Just now, HelpMePleaseAndThankYou said:

At 720p resolution I saw an increase of 5 fps but that might be because of a change of location. When I increased to medium settings on 1080p I got around 39 fps. On high settings I got 39 fps but an increase of 20% in GPU usage. I am not quite sure what to do. 

What happened with CPU and GPU usage in each case?

 

Your last sentence seem to imply that at higher detail you do get more GPU usage. If GPU usage increases as you increase resolution and details, while CPU usage remains at 25%, that means your CPU can't keep up with the GPU.

 

You need to understand that 25% isn't necessarily "low": you have a quad-core CPU, so if the game only uses one core, or relies heavily on a task assign to one core, and that core is giving 100% while the other 3 do nothing, that would add up to 25% usage, but your CPU would be actually doing as much as it can.

Moreover, it is a laptop CPU, meaning it will be under power and cooling constraints to sustain high clocks under load. If that's the case, you won't be able to increase the FPS, although in that case you may as well increase graphics details and enjoy the eye candy. It will make your GPU, and your laptop as a whole, warmer. Then again, if you load your GPU enough, it will eventually give a break to your CPU. Still, by doing that you will not achieve higher FPS than you are getting now.

[unclewebb]

@SpaceGhostC2C Have a look at his Userbenchmark processor info.

Quote

Base clock 2.8 GHz, turbo 2.05 GHz (avg)

During this light weight benchmark, a 7700HQ with a 45 Watt TDP rating should have no trouble running at or near full turbo speed for the duration of the benchmark.  His average speed is way below the default base clock speed.  That is a sign of a severe CPU throttling problem.  A slower 4700MQ during the same test can average 3.4 GHz according to Userbenchmark.  

[SpaceGhostC2C]

8 minutes ago, unclewebb said:

@SpaceGhostC2C Have a look at his Userbenchmark processor info.

Yes, that looks like it was run on battery or power saving mode, or with fans obstructed, or thermal paste gone bad or something.

Other users with the same laptop are hitting 3.4, apparently:

https://www.userbenchmark.com/System/Asus-GL553VD/47714

 

8 minutes ago, unclewebb said:

During this light weight benchmark, a 7700HQ with a 45 Watt TDP rating should have no trouble running at or near full turbo speed for the duration of the benchmark. 

I haven't checked the laptop, it may have the 35W variant, though either way it wouldn't go below 2.8 in such test. I agree that it has to be some thermal or power problem, unless it's running on some power saving mode.

Notice that it is still possible to get terrible clocks in userbenchmark if he ran it immediately after a gaming session gone wrong, if the reason it went wrong is thermal throttling (userbenchmark wouldn't heat up the CPU, but the game would, so the benchmark would be ran with the CPU still thermal-throttling).

[HelpMePleaseAndThankYou]

21 minutes ago, unclewebb said:

@SpaceGhostC2C Have a look at his Userbenchmark processor info.

During this light weight benchmark, a 7700HQ with a 45 Watt TDP rating should have no trouble running at or near full turbo speed for the duration of the benchmark.  His average speed is way below the default base clock speed.  That is a sign of a severe CPU throttling problem.  A slower 4700MQ during the same test can average 3.4 GHz according to Userbenchmark.  

What should I do to fix this?

[HelpMePleaseAndThankYou]

30 minutes ago, unclewebb said:

The first problem you need to look at is your CPU.  It seems to have a severe throttling problem.  For comparison, here is how a similar but slightly slower 4th Gen 4700MQ does in Userbenchmark.  It is more than 100% faster for the Heavy and Extreme loads and almost 70% faster in Userbenchmark at a Normal load.

 

  

 

When your CPU is being prevented from running at its full rated speed, your GPU will also under perform.  Your problem might be temperature related or some other throttling problem.  There is always a reason.  Another user with a 7700HQ recently noticed that his laptop was being throttled because of a 10 Watt power limit being imposed instead of the rated 45 Watt TDP limit.  This killed performance.

 

ThrottleStop 8.70.6

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

Cinebench R20.

https://www.maxon.net/en-us/products/cinebench-r20-overview/

 

While Cinebench R20 is running, watch how your CPU is performing.  What speed is ThrottleStop reporting?  Turn the Log File option on in ThrottleStop so you have an accurate record.  Run a log while testing or gaming.  In the Options window, turn on Nvidia GPU monitoring and check the Add Limit Reasons to Log File option.  Open up the Limit Reasons window in ThrottleStop and keep an eye on anything lighting up in red which indicates the reason for throttling.  Post lots of ThrottleStop screenshots and upload some log files while your CPU is loaded if you need some help understanding what is causing your throttling problem.  

 

34 minutes ago, SpaceGhostC2C said:

What happened with CPU and GPU usage in each case?

 

Your last sentence seem to imply that at higher detail you do get more GPU usage. If GPU usage increases as you increase resolution and details, while CPU usage remains at 25%, that means your CPU can't keep up with the GPU.

 

You need to understand that 25% isn't necessarily "low": you have a quad-core CPU, so if the game only uses one core, or relies heavily on a task assign to one core, and that core is giving 100% while the other 3 do nothing, that would add up to 25% usage, but your CPU would be actually doing as much as it can.

Moreover, it is a laptop CPU, meaning it will be under power and cooling constraints to sustain high clocks under load. If that's the case, you won't be able to increase the FPS, although in that case you may as well increase graphics details and enjoy the eye candy. It will make your GPU, and your laptop as a whole, warmer. Then again, if you load your GPU enough, it will eventually give a break to your CPU. Still, by doing that you will not achieve higher FPS than you are getting now.

Thats kind of disappointing but I know other users with this exact laptop are achieving better fps. I feel like something is wrong.

[HelpMePleaseAndThankYou]

2 hours ago, unclewebb said:

The first problem you need to look at is your CPU.  It seems to have a severe throttling problem.  For comparison, here is how a similar but slightly slower 4th Gen 4700MQ does in Userbenchmark.  It is more than 100% faster for the Heavy and Extreme loads and almost 70% faster in Userbenchmark at a Normal load.

 

  

 

When your CPU is being prevented from running at its full rated speed, your GPU will also under perform.  Your problem might be temperature related or some other throttling problem.  There is always a reason.  Another user with a 7700HQ recently noticed that his laptop was being throttled because of a 10 Watt power limit being imposed instead of the rated 45 Watt TDP limit.  This killed performance.

 

ThrottleStop 8.70.6

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

Cinebench R20.

https://www.maxon.net/en-us/products/cinebench-r20-overview/

 

While Cinebench R20 is running, watch how your CPU is performing.  What speed is ThrottleStop reporting?  Turn the Log File option on in ThrottleStop so you have an accurate record.  Run a log while testing or gaming.  In the Options window, turn on Nvidia GPU monitoring and check the Add Limit Reasons to Log File option.  Open up the Limit Reasons window in ThrottleStop and keep an eye on anything lighting up in red which indicates the reason for throttling.  Post lots of ThrottleStop screenshots and upload some log files while your CPU is loaded if you need some help understanding what is causing your throttling problem.  

My temperatures are quite high at around d 80 degrees I believe. I got a 3,500,000 score. I'm kinda trash at using that software is there anymore explanation you can do? Im so sorry.

[unclewebb]

18 hours ago, HelpMePleaseAndThankYou said:

I feel like something is wrong.

Something is wrong.  Run Cinebench R20 and while your CPU is fully loaded, take a screenshot so I can see ThrottleStop with its Limit Reasons window open.  To try and help you, I need to see what is causing your throttling problem.  A peak temperature of 80°C is not hot for a laptop with an Intel CPU.  It is not the reason for throttling.  

[HelpMePleaseAndThankYou]

On 4/3/2020 at 4:32 PM, unclewebb said:

The first problem you need to look at is your CPU.  It seems to have a severe throttling problem.  For comparison, here is how a similar but slightly slower 4th Gen 4700MQ does in Userbenchmark.  It is more than 100% faster for the Heavy and Extreme loads and almost 70% faster in Userbenchmark at a Normal load.

 

  

 

When your CPU is being prevented from running at its full rated speed, your GPU will also under perform.  Your problem might be temperature related or some other throttling problem.  There is always a reason.  Another user with a 7700HQ recently noticed that his laptop was being throttled because of a 10 Watt power limit being imposed instead of the rated 45 Watt TDP limit.  This killed performance.

 

ThrottleStop 8.70.6

https://www.techpowerup.com/download/techpowerup-throttlestop/

 

Cinebench R20.

https://www.maxon.net/en-us/products/cinebench-r20-overview/

 

While Cinebench R20 is running, watch how your CPU is performing.  What speed is ThrottleStop reporting?  Turn the Log File option on in ThrottleStop so you have an accurate record.  Run a log while testing or gaming.  In the Options window, turn on Nvidia GPU monitoring and check the Add Limit Reasons to Log File option.  Open up the Limit Reasons window in ThrottleStop and keep an eye on anything lighting up in red which indicates the reason for throttling.  Post lots of ThrottleStop screenshots and upload some log files while your CPU is loaded if you need some help understanding what is causing your throttling problem.  

Hey are you still available to help me?

[unclewebb]

4 hours ago, HelpMePleaseAndThankYou said:

Hey are you still available to help me?

My last post tells you what I need to see.