Possible graphics card issue

[superfly498]

A few weeks ago I was unable to play any graphic intensive games like battlefield 4 or crysis 3. They crash almost immediately or after a few seconds of game play. After I close the unresponsive game there are random colored pixels flashing across the screen.  When I run benchmarks pieces of the image are missing (I attached pictures I took of the described problems).  I thought it was a problem with the graphics card, so I uninstalled and reinstalled drivers and amd catalyst (I have an ASUS R9 290). After several other attempts to try and fix it, I assumed that the card had gone bad (the fan was also making noises at high rpms) so I sent it in to ASUS to be repaired since it is still under warranty.  I received the card from ASUS today and the problem still persists.  I have no idea what the problem could be and have tried everything I can think of. Please help me!

 

System:

i7 4770k

ASUS hero VI

R9 290

16 GB gskill 2400 memory ddr3

corsair rm 850 psu

Windows 8.1 64-bit

kingston 256 GB ssd

[SAV1OUR]

Its dead see if you cab send it back

[acidydragon]

I would RMA, and refuse them just repairing it.

Demand at minimum a refurbished unit (other than yours)

[superfly498]

I sent in in last week to be fixed. I got it back today and I still have the same problem.  ASUS did not tell me what was wrong with it or if it was even fixed.

[acidydragon]

Can you test any other video cards at all? Just check that its the GPU that went bad. I recently thought mine was crud, turned out to be my HDD

[superfly498]

I do not have any other cards.  I tried to play without the card using the Intel graphics and It was able to run (barely).

[kinkywink]

Can you test any other video cards at all? Just check that its the GPU that went bad. I recently thought mine was crud, turned out to be my HDD

if he doesnt have any other gpus he could just use integrated graphics from his i7 to see if its another component right?

[acidydragon]

if he doesnt have any other gpus he could just use integrated graphics from his i7 to see if its another component right?

Yeah, should be able to if his board can.

[superfly498]

I did try using the integrated graphics.  I did not have any of the same issues when I did so the only thing I could think is that it was the graphics card

[kinkywink]

sounds like its just a r9 290 then

[superfly498]

Ok. Thank you for your help guys. I guess I will contact ASUS again and see if I can get it replaced.

[TheSLSAMG]

Hey, could it be the Mantle drivers? I heard they were causing some issues. You could try downgrading to pre-Mantle drivers.

[acidydragon]

Hey, could it be the Mantle drivers? I heard they were causing some issues. You could try downgrading to pre-Mantle drivers.

Could be this as well. Try pre-mantle, then if it still gives you bugs, suffer through ASUS' telephone service, and refuse them just fixing it, demand a new one (and if you have to, settle for a refurb that isn't that one)

[paulsterio]

Try another PCI-e slot on the motherboard. 

[superfly498]

Could be this as well. Try pre-mantle, then if it still gives you bugs, suffer through ASUS' telephone service, and refuse them just fixing it, demand a new one (and if you have to, settle for a refurb that isn't that one)

 

Try another PCI-e slot on the motherboard. 

I had this problem before the mantle drivers were out. I tried to update to the mantle drivers, but it didn't change anything.

 

I also tried the other PCI-e slots on the motherboard but it didn't fix it.

[N3rot0xin]

Its not overclocking itself is it? 

[superfly498]

Its not overclocking itself is it? 

No, its at normal clock speeds

[N3rot0xin]

By all accounts thus far it seems like you have a defective card. Get in contact with ASUS support. May the odds be ever in your favor. 

[superfly498]

By all accounts thus far it seems like you have a defective card. Get in contact with ASUS support. May the odds be ever in your favor. 

I just did, they said that when I sent it in they did extensive testing on it and determined that it was fine. I have no idea what to do now

[aaronu]

hey man what wattage is your power supply could be that your power suppply is not outputting enough powers. Since you did not mention it. The r290 does suck alot of power and you need a pretty decent psu.

 

I would personally would not go under 750 watts psu. also i think you can get by with 650 watt but i would not go any lower than that. and id say it has to be at least gold or platinum certified.

[superfly498]

Its an 850 watt psu gold certified so I dont think thats an issue.  But thanks

[N3rot0xin]

Did you buy your card from ASUS or from someplace like Newegg or something? And if so, have you tried RMAing it thru said distributor?

[ross06187]

@superfly498 This looks like it could be a driver issue.

 

1.  uninstall all amd software in control panel. catalyst control center ect

reboot

2. open device manger find your graphics card uninstall the driver

3- give it a min 7/8 will go find a driver that will work from the ms site

reboot

4- reinstall http://support.amd.c...=Windows 7 - 64

 

see if the problem goes away.

 

also try it on a friends pc if you can

On an new os, put a copy of 7/8 on a old drive (just don't activate it) see if the issue is fixed

 

if your in the uk and its under 1 year old you can probably get your money back sails of good act.

if you paid by credit card you can also get your money back if its defective.

[Hellstinky]

Its the card I had this issue before too. Superfly this may help, call them back and tell them you want a new card. You cant ask nicely either otherwise they wont do anything, make sure you tell them you have a warranty and you sent it in once already and the issue still persists. If they say they cant do anything ask for their supervisor and see what you can do. I personally hate going this route but its not fair to you dishing out money for a broken product.

[superfly498]

Did you buy your card from ASUS or from someplace like Newegg or something? And if so, have you tried RMAing it thru said distributor?

I bought it from newegg, but it was to long ago to RMA it.

 

 

@superfly498 This looks like it could be a driver issue.

 

1.  uninstall all amd software in control panel. catalyst control center ect

reboot

2. open device manger find your graphics card uninstall the driver

3- give it a min 7/8 will go find a driver that will work from the ms site

reboot

4- reinstall http://support.amd.c...=Windows 7 - 64

 

see if the problem goes away.

 

also try it on a friends pc if you can

On an new os, put a copy of 7/8 on a old drive (just don't activate it) see if the issue is fixed

 

if your in the uk and its under 1 year old you can probably get your money back sails of good act.

if you paid by credit card you can also get your money back if its defective.

I have done that a few times with both the beta version and catalyst 13.12

 

 

Its the card I had this issue before too. Superfly this may help, call them back and tell them you want a new card. You cant ask nicely either otherwise they wont do anything, make sure you tell them you have a warranty and you sent it in once already and the issue still persists. If they say they cant do anything ask for their supervisor and see what you can do. I personally hate going this route but its not fair to you dishing out money for a broken product.

I might have to try that if I can't get if figured out.  

 

I might try reinstalling windows. Would that help possibly?