No output, new GPU

[_Velocity]

Hey, I have a friend who wanted more performance out of his PC. He had an i7 870 and a Gigabyte 460. I recommended an RX570 ITX to him and he bought one. He has installed it correctly, it is getting power from his PSU but he isn't getting a video output. The 870 doesn't have integrated graphics either, so we can't easily exit to the desktop. I've never dealt with this problem before, so some help would be greatly appreciated. My guess would be that we have to install his old GPU and disable something in the settings perhaps, but i'm not sure to be honest... I would like this to be solved soon though because I don't want him blaming me for this or something lol.

[Fasauceome]

The RX 570 can operate with either the full 6+2 pin connector or just 6 pins, I would see if that somehow makes a difference.

[_Velocity]

9 minutes ago, Fasauceome said:

The RX 570 can operate with either the full 6+2 pin connector or just 6 pins, I would see if that somehow makes a difference.

The ITX variant from Sapphire only uses a 6 pin

[Fasauceome]

1 minute ago, _Velocity said:

The ITX variant from Sapphire only uses a 6 pin

I would try the new GPU in your system to test (assuming you have a PC)

[Kisai]

22 minutes ago, _Velocity said:

Hey, I have a friend who wanted more performance out of his PC. He had an i7 870 and a Gigabyte 460. I recommended an RX570 ITX to him and he bought one. He has installed it correctly, it is getting power from his PSU but he isn't getting a video output. The 870 doesn't have integrated graphics either, so we can't easily exit to the desktop. I've never dealt with this problem before, so some help would be greatly appreciated. My guess would be that we have to install his old GPU and disable something in the settings perhaps, but i'm not sure to be honest... I would like this to be solved soon though because I don't want him blaming me for this or something lol.

That GPU might be UEFI-only. That CPU is probably on a MB without UEFI. UEFI mode might not be available on first generation core-series chipsets.

 

[_Velocity]

3 minutes ago, Kisai said:

That GPU might be UEFI-only. That CPU is probably on a MB without UEFI. UEFI mode might not be available on first generation core-series chipsets.

 

Ok thanks, I'll look into what you said further

[_Velocity]

Ok the problem seems to be fixed, honestly not sure how we did it but it works, there was probably something wrong with it sitting in the PCIe slot, thanks for the help though!