Problem with Siberia Elite

[Obsidian]

Great headset, good sound and very comfortable. Only problem i have with is that the sound will turn distorted at random it seems.

It sound exactly like this: http://www.youtube.com/watch?v=3HmgkRFplDc# at 1:14 mark

 

 

What did i do when i received the headset?

I connected it to a usb 2.0 port. I installed Engine 3. And the headset was recognized as the 9H? 9H? Ah, there is a firmware update. And installed it. But still 9H? So i reconnected the headset and checked the connections and it was recognized properly in Engine 3, and firmware version was 4.15.0.7.

 

I played the Titanfall beta for an hour or so and the sound was normal. I watched a Youtube video and the sound got distorted after some time watching; lets say 2 minutes.

If i turn off dolby headset and turn it back on, the distortion is gone. What can this be?

 

I also contacted Steelseries support but im waiting for 4 days now for a reply....

[Lauen]

Why do you even use Dolby outside of games? I wouldn't even use it at all though. But I'd say it's the USB soundcard messing with you in some way, I'd just use the 3,5mm jacks and use onboard audio. 

[Obsidian]

Well for a €150 headset i expect Dolby to work. But to narrow it down i will play with Dolby Headphone disabled. To see if i still get the distortion.

[Obsidian]

Disabling Dolby Headphone does not resolve the distorted sound!

 

Disabling or enabling options like Loudness equalization does resolve the distortion. This tells me something is interferring with the headset.

I have checked  "Disable all enhancements". Lets see if it still happens. Maybe im crazy but the headset sounds better now...

 

But i regret this purchase, i should have bought a Sennheiser.

[Lauen]

Disabling Dolby Headphone does not resolve the distorted sound!

 

Disabling or enabling options like Loudness equalization does resolve the distortion. This tells me something is interferring with the headset.

I have checked  "Disable all enhancements". Lets see if it still happens. Maybe im crazy but the headset sounds better now...

 

But i regret this purchase, i should have bought a Sennheiser.

Ahem, try just using the 3,5 mm jacks, and see if it works then. it's probably driver or firmware issues on Steelseries' side. 

 

EDIT: and yes, with "enhancements" disabled, it SHOULD sound better, 

Edited February 15, 2014 by Lauen

[Obsidian]

Im sending this piece of crap back and will purchase a Sennheiser. No usb, im done with that stuff.

Im thinking about the G4ME Zero.

[ShearMe]

Im sending this piece of crap back and will purchase a Sennheiser. No usb, im done with that stuff.

Im thinking about the G4ME Zero.

 

Lol. 

 

the G4ame Zero looks pretty, but the PC 360 is usually at a more reasonable price, depending on where you are.

[Lauen]

Im sending this piece of crap back and will purchase a Sennheiser. No usb, im done with that stuff.

Im thinking about the G4ME Zero.

I'd rather get the PC360, unless you want a closed headset, where the PC350SE would probably be just as good for less money.