PC Freezing

[mradr_45]

Hi, so I recently just built a new desktop pc. I’m having this issue where I can use it and it works fine for a short period of time, then if I go to do anything like download any drivers or update anything it freezes completely and requires me to force restart it with the power button. I have tried many different options but I’m not sure what is going on. I noticed the last time it froze, task manager showed the disk being at 99% when it froze. I’m not sure if it has to do with my HDD or if it’s another issue entirely. Any ideas or solutions is appreciated! Also, I am not using an updated version of Windows 10. The installation I had to use was an old version but I’m also unable to check for updates due to an error (0x80240fff), and every time I go to update my drivers for any device the pc freezes. Once again any help is appreciated!

Specs:
CPU - AMD Ryzen 5 2600x
GPU - GTX 950
Mobo - MSI B450-A Pro Max
PSU - EVGA 600w
HDD - Seagate Barracuda 1 tb

[Srijan Verma]

Could be the HDD dying, check its health

[mradr_45]

5 minutes ago, Srijan Verma said:

Could be the HDD dying, check its health

Even though I just got it recently? I know things can be dead on arrival, but I just bought these parts and put it all together today. I just recently had this crash and the disk didn’t show at 100%. It just froze and I had to restart it manually. All I was doing was running some commands and checking for drivers in device manager when it last did it. 

[Srijan Verma]

no harm in checking health of drive eh?, if it is dead on arrival you can rma it

[mradr_45]

5 hours ago, Srijan Verma said:

no harm in checking health of drive eh?, if it is dead on arrival you can rma it

Oh yeah of course but just feel hesitant on it being the hard drive. I’ll try that of course but I’m not sure what else to go to if it’s not that. 

[jjbeebe]

I read a couple of forums on this issue for you, it seems to be a windows update issue. The proposed solution is to use windows media creation tool to create a installation media and us that to update your pc, get it over the hump. Just make sure you click the upgrade button, not reinstall, and make sure you read the description of what each thing does. Check your drive also with crystaldisk.

 

Tool Link:

https://www.microsoft.com/en-us/software-download/windows10

 

Disk benchmark:

https://crystalmark.info/en/software/crystaldiskmark/

 

 

 

[mradr_45]

4 hours ago, jjbeebe said:

I read a couple of forums on this issue for you, it seems to be a windows update issue. The proposed solution is to use windows media creation tool to create a installation media and us that to update your pc, get it over the hump. Just make sure you click the upgrade button, not reinstall, and make sure you read the description of what each thing does. Check your drive also with crystaldisk.

 

Tool Link:

https://www.microsoft.com/en-us/software-download/windows10

 

Disk benchmark:

https://crystalmark.info/en/software/crystaldiskmark/

 

 

 

Well see hopefully it’ll work, but most the time when I download anything and then go to open it, it just freezes. So idk if I’ll be able to do all that. I do have my old pc that worked just fine and I’m thinking about either swapping out the hard drives to test and see if it’s the drive or something more. Not sure what I’m going to do specifically at this time. 

[mradr_45]

10 hours ago, jjbeebe said:

I read a couple of forums on this issue for you, it seems to be a windows update issue. The proposed solution is to use windows media creation tool to create a installation media and us that to update your pc, get it over the hump. Just make sure you click the upgrade button, not reinstall, and make sure you read the description of what each thing does. Check your drive also with crystaldisk.

 

Tool Link:

https://www.microsoft.com/en-us/software-download/windows10

 

Disk benchmark:

https://crystalmark.info/en/software/crystaldiskmark/

 

 

 

**UPDATE**

 

I did exactly that with the media creation tool and it worked. Only downside is that I would have to buy windows to fully activate it but other than that it finally worked and everything booted right and drivers installed correctly and so far so good. Now just to solve the basic problems that come auto enabled with windows. 

[jjbeebe]

I would keep track of the key and keep it safe. I would have used the old key or have also taken the key from windows via a tool. Keep this in mind if something similar happens or you have other issue and need to reinstall windows. 

[Relax']

Were you just getting freezes or black screens also?