Problem with my nas. Please help

[LnsCupragr]

Hello to everyone

 

6 months ago i bought a brand new QNAP TS-431P , and 4 WD 8 TB each (Nasware FFBX)

Everything was working perfectly but one day , as i started my nas, i discovered that is not accessable, either by internet browser, either by qnap pro app

 

I tried to another switch, router, pc, but nothing(also changed all the Lan cables). 

I left and tried again after 2 days but also nothing happened.

 

The point to me, is that in these disks , is everything for me. my job, me life, photos etc.

Please help, in any way

 

I have to mention that nas, is starting normally, with status led green, Lan status orange and disks all green.

 

Thank you

 

IF there is a solution, plugging these disks to Pc or another nas WITHOUT losing data, could be very helpfull

[m777y]

maybe go to another forum make you have got fast answer. sry i'm bad for this

https://forums.servethehome.com/index.php

[WereCatf]

30 minutes ago, LnsCupragr said:

IF there is a solution, plugging these disks to Pc or another nas WITHOUT losing data, could be very helpfull

The quickest, easiest solution would be to just buy another QNAP TS-431P and putting those drives in it.

[LaPlume]

Sounds like a firmware update just derped.

 

If you haven't tried a config reset (won't touch data on the disks) I would advise you to check this article from qnap.

 

That's exactly why I prefer buying old server gear than locked down boxes. More use to them for the same price, and you have full control over it, and no dirty surprises like that.

 

[Jarsky]

3 hours ago, LnsCupragr said:

6 months ago i bought a brand new QNAP TS-431P , and 4 WD 8 TB each (Nasware FFBX)

 

 

I'd check out their Knowledge base, in particular this article. https://www.qnap.com/en/how-to/knowledge-base/article/my-nas-cant-be-powered-on-or-it-does-not-boot-how-to-fix-it/

I presume its most likely either Problem #2 or #3

 

If you still can't resolve it, given its only 6 months old, its well within support. You should open a ticket with QNAP if you're unsure https://www.qnap.com/en/support-ticket/

They may need to RMA it for you, they should ask you to take out the disks and RMA it...always best to label which drive bay they go in.