HELP! (Internet issues - Ping)

[Suicdal_Chicken]

Hi i was wondering anyone could help me i cant seem to have a stable ping to anything. I am able to watch YouTube/Netflix at 1080p and download at my full normal speed but when ever i try to connect to a game and play on my local server i get a minim of 500 ping. This is not playable and was wondering what a fix would be please help.
Cross posted from https://linustechtips.com/main/topic/942631-good-internet-speed-but-very-high-ping/

• 

  Donut417

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Posted June 30, 2018

  On 6/30/2018 at 2:59 AM, Rami Baffoun said:

Can you tell me how can I do that sorry  I'm not very good with this stuff 

You open up the cmd prompt. You type in tracert and the IP address or web address of where you trying to check. 

 

Microsoft Windows [Version 10.0.17134.112]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\dough>tracert google.com

Tracing route to google.com [2607:f8b0:4009:803::200e]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  2601:40d:4400:d5e::1
  2    10 ms     8 ms     8 ms  2001:558:4020:49::1
  3    21 ms    10 ms    13 ms  2001:558:112:1fb::1
  4    18 ms    10 ms    11 ms  2001:558:110:132::2
  5    13 ms    12 ms    13 ms  2001:558:110:1225::1
  6    21 ms    21 ms    22 ms  be-33668-cr02.350ecermak.il.ibone.comcast.net [2001:558:0:f68b::1]
  7    20 ms    27 ms    19 ms  be-10577-pe03.350ecermak.il.ibone.comcast.net [2001:558:0:f580::2]
  8    24 ms    22 ms    22 ms  2001:559:0:80::716
  9    20 ms    21 ms    20 ms  2607:f8b0:8000:306::1:1
 10    22 ms    19 ms    19 ms  2001:4860:0:1::1d6e
 11    20 ms    19 ms    19 ms  2001:4860:0:1::35
 12    21 ms    19 ms    20 ms  ord37s08-in-x0e.1e100.net [2607:f8b0:4009:803::200e]

Trace complete.

C:\Users\dough>

Here is an sample of what it looks like. 





And then there is mine.
 

Microsoft Windows [Version 10.0.18362.592]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\ronwi>tracert google.com

Tracing route to google.com [216.239.38.117]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.254
  2   828 ms   654 ms   470 ms  219-88-96-1-vdsl.sparkbb.co.nz [219.88.96.1]
  3   306 ms   723 ms   510 ms  222.152.41.151
  4  1025 ms  1096 ms  1281 ms  122.56.113.4
  5   571 ms   790 ms   807 ms  ae7-2.akbr7.global-gateway.net.nz [122.56.119.53]
  6   935 ms  1255 ms  1118 ms  xe7-0-7.sgbr3.global-gateway.net.nz [122.56.127.178]
  7  1033 ms   935 ms  1097 ms  ae2-10.sgbr4.global-gateway.net.nz [202.50.232.246]
  8  1438 ms  1451 ms  1217 ms  google-gsw.sgbr4.global-gateway.net.nz [202.50.237.198]
  9   970 ms  1067 ms   909 ms  108.170.247.65
 10  1182 ms  1138 ms  1040 ms  209.85.243.243
 11   902 ms   643 ms   655 ms  216.239.38.117

Trace complete.

 

[Drakko]

So for starters you can see your latency jumps dramatically on hop 2. Most ISPs now a days do something called ICMP throttling which makes traceroutes like this, usually unreliable for testing your latency (lag) however with yours it is showing a pretty consistently high value so more than likely there is an issue.

 

I've never worked with your ISP before but they should have a customer support number or online chat feature you can use to open a trouble ticket with them and just give them the details of what you're experiencing, you'll also probably need your account number with them so try to find a bill either email or paper bill before calling. More than likely they'll run you through the basics of power cycling your modem and router and retesting through each step but if the issue continues past their initial steps they will escalate their ticket to their next tier tech to look into it further.

Worst case scenario they find out they have to schedule a technician to come out to your house and check the cabling outside your house which may make it take longer.

[Suicdal_Chicken]

9 hours ago, Drakko said:

So for starters you can see your latency jumps dramatically on hop 2. Most ISPs now a days do something called ICMP throttling which makes traceroutes like this, usually unreliable for testing your latency (lag) however with yours it is showing a pretty consistently high value so more than likely there is an issue.

 

I've never worked with your ISP before but they should have a customer support number or online chat feature you can use to open a trouble ticket with them and just give them the details of what you're experiencing, you'll also probably need your account number with them so try to find a bill either email or paper bill before calling. More than likely they'll run you through the basics of power cycling your modem and router and retesting through each step but if the issue continues past their initial steps they will escalate their ticket to their next tier tech to look into it further.

Worst case scenario they find out they have to schedule a technician to come out to your house and check the cabling outside your house which may make it take longer.

I have talked to them and they say there is nothing they can do and its working fine on their end, also no one else with Spark or any nearby houses is reporting the same problem, so there is nothing they can do.

[Drakko]

Is your setup a cable modem and then a router, a dual modem/router combo or a different setup with how you current access the Internet?