Cannot install any operating system

[ProgramZer0]

So I just finished building my pc everything works (specks below), I can get into the bios, it powers on fans are running and lights are on, everything looks to be installed correctly the only thing I haven't check right now is the gpu. I try to install an os (specifically windows 8.1 bc I dont have windows 10 disk) and it booted up and then when to the windows screen then the loading symbol stopped after like 10 seconds (should be noted that this was a disk install) I tried different optic drives to see if that's the problem same thing I have used the same disk twice now so the disk shouldn't be the problem, so I downloaded the windows 10 download from online onto a flash drive and tried that but the same thing happens I have tried everything please help.

 

 

Specks;

 

Motherboard: MSI Z370 GAMING PRO CARBON

CPU:Intel Core i7-9700F 

CPU cooler:Thermaltake Contac Silent 12

Ram: I have one of the G.Skill Ripjaws V Series 8gb each

GPU: ASUS GeForce RTX 2080 O8G Dual-fan OC Edition

PSU:EVGA 750 BQ, 80+ Bronze 750W

Storage:Kingston 240GB A400

 

I also attached a photo of what it looks like when it freezes

[LIGISTX]

5 minutes ago, ProgramZer0 said:

So I just finished building my pc everything works (specks below), I can get into the bios, it powers on fans are running and lights are on, everything looks to be installed correctly the only thing I haven't check right now is the gpu. I try to install an os (specifically windows 8.1 bc I dont have windows 10 disk) and it booted up and then when to the windows screen then the loading symbol stopped after like 10 seconds (should be noted that this was a disk install) I tried different optic drives to see if that's the problem same thing I have used the same disk twice now so the disk shouldn't be the problem, so I downloaded the windows 10 download from online onto a flash drive and tried that but the same thing happens I have tried everything please help.

 

 

Specks;

 

Motherboard: MSI Z370 GAMING PRO CARBON

CPU:Intel Core i7-9700F 

CPU cooler:Thermaltake Contac Silent 12

Ram: I have one of the G.Skill Ripjaws V Series 8gb each

GPU: ASUS GeForce RTX 2080 O8G Dual-fan OC Edition

PSU:EVGA 750 BQ, 80+ Bronze 750W

Storage:Kingston 240GB A400

 

I also attached a photo of what it looks like when it freezes

What does it do after that loading screen? I have never seen an issue like this before... 

[ProgramZer0]

Just now, LIGISTX said:

What does it do after that loading screen? I have never seen an issue like this before... 

Nothing it freezes on that screen I've wait for like an hour on that screen too its completely frozen

[Slottr]

Do you have another computer available? You should try a windows 10 installer or a linux distro

 

Could be your hardware isn't supported for windows 8

 

EDIT: Can't read.

 

Try checking the health of your disk. Run memtest.

[LIGISTX]

Just now, ProgramZer0 said:

Nothing it freezes on that screen I've wait for like an hour on that screen too its completely frozen

Ok, something must be wrong at a hardware level. Lets get down to just what is needed. Its a 9700f, and z370 board. The fact it boots and gets to BIOS is good, but have you tried to flash your BIOS with the newest version. Usually you would want to run a z390 board because of possible BIOS issues, but it gets to BIOS, so your good there. I would update it with the latest if you have not already done so.

 

Then its a 9700f, so you need the GPU just to have video out... So we can't pull that out to see if its the issue (unless you have an old GPU to swap in temporarily). I would pull one of the sticks of RAM out, and try with just one. Then if that doesn't work, try with the other. If you do all of that and it still doesn't work. I would consider re-seating the CPU, its possible one of the pins is just not quite touching. Pull the CPU cooler, and pull the CPU out and reinstall it. You will want to use new thermal paste though.

 

Beyond that.... I really don't know for sure. Lets do those things and see where it gets us.

 

I guess one thing to make sure first, it is trying to boot from the flash drive correct? The PC is not trying to boot to an old OS on the SSD, correct? Maybe just to make sure, pull the SATA cable out of the SSD and then boot the PC and see what it does.

[ProgramZer0]

3 minutes ago, LIGISTX said:

Ok, something must be wrong at a hardware level. Lets get down to just what is needed. Its a 9700f, and z370 board. The fact it boots and gets to BIOS is good, but have you tried to flash your BIOS with the newest version. Usually you would want to run a z390 board because of possible BIOS issues, but it gets to BIOS, so your good there. I would update it with the latest if you have not already done so.

 

Then its a 9700f, so you need the GPU just to have video out... So we can't pull that out to see if its the issue (unless you have an old GPU to swap in temporarily). I would pull one of the sticks of RAM out, and try with just one. Then if that doesn't work, try with the other. If you do all of that and it still doesn't work. I would consider re-seating the CPU, its possible one of the pins is just not quite touching. Pull the CPU cooler, and pull the CPU out and reinstall it. You will want to use new thermal paste though.

 

Beyond that.... I really don't know for sure. Lets do those things and see where it gets us.

 

I guess one thing to make sure first, it is trying to boot from the flash drive correct? The PC is not trying to boot to an old OS on the SSD, correct? Maybe just to make sure, pull the SATA cable out of the SSD and then boot the PC and see what it does.

Okay so,

 

I'll update the motherboard in a minute and see if that works, I have the hdmi cable connected to the motherboard just to see if the gpu was the problem it still had the same problem idk if that would fix it if it was, I should note that my motherboard chipset was 1151x and the cpu was 1151 I'm pretty sure that's the same chipset tho so i dont think that would matter, and I already did the ram switches and the drive switches and still had the same problem.

[LIGISTX]

Just now, ProgramZer0 said:

Okay so,

 

I'll update the motherboard in a minute and see if that works, I have the hdmi cable connected to the motherboard just to see if the gpu was the problem it still had the same problem idk if that would fix it if it was, I should note that my motherboard chipset was 1151x and the cpu was 1151 I'm pretty sure that's the same chipset tho so i dont think that would matter, and I already did the ram switches and the drive switches and still had the same problem.

They socket is both 1151, yes. But Z370 came out prior to Intel 9xxx CPU's. Z390 is a new version, basically. I am not even 100% sure my previous statement is correct, but the issue is the BIOS. Z390 mobo BIOS FOR SURE support your CPU, its possible the BIOS on your Z370 doesn't. A mobo with a BIOS update WILL support your CPU, but the issue could have arose if the BIOS on your mobo was very old, it may not have even booted to the BIOS at all as it would not have even recognized the CPU. Thankfully it is, so thats at least a good start.

 

Also, since you have a 9700f, your motherboard HDMI port shouldn't even work, the 9700f has no graphics core... If it does work, its possible its just passing through the GPU's signal, I really am not sure.

[ProgramZer0]

3 minutes ago, LIGISTX said:

They socket is both 1151, yes. But Z370 came out prior to Intel 9xxx CPU's. Z390 is a new version, basically. I am not even 100% sure my previous statement is correct, but the issue is the BIOS. Z390 mobo BIOS FOR SURE support your CPU, its possible the BIOS on your Z370 doesn't. A mobo with a BIOS update WILL support your CPU, but the issue could have arose if the BIOS on your mobo was very old, it may not have even booted to the BIOS at all as it would not have even recognized the CPU. Thankfully it is, so thats at least a good start.

 

Also, since you have a 9700f, your motherboard HDMI port shouldn't even work, the 9700f has no graphics core... If it does work, its possible its just passing through the GPU's signal, I really am not sure.

Ok so should I update my mobo bios with flash?

[LIGISTX]

3 minutes ago, ProgramZer0 said:

Ok so should I update my mobo bios with flash?

Yes, I would try that first. Also, what version is on your mobo now? 

[ProgramZer0]

3 minutes ago, LIGISTX said:

Yes, I would try that first. Also, what version is no your mobo now? 

I think MS-7B45 but I'm not sure

 

Edit: I took a picture of the bios

Edited January 14, 2020 by ProgramZer0

[ProgramZer0]

24 minutes ago, Slottr said:

Do you have another computer available? You should try a windows 10 installer or a linux distro

 

Could be your hardware isn't supported for windows 8

 

EDIT: Can't read.

 

Try checking the health of your disk. Run memtest.

I figured it might not support windows 8 so I went and downloaded a iso file from Microsoft for windows 10 then used rufus to download it to a flash drive and it still didnt work

[LIGISTX]

5 minutes ago, ProgramZer0 said:

I think MS-7B45 but I'm not sure

 

Edit: I took a picture of the bios

E7B45IMS.A60 is the version. Looks like its from 07/09/2018.... So pretty old. For reference and why my previous statement about compatibility may be an issue, your 9700f came out in the middle of 2019.......

 

I would try and get a new BIOS on there for sure as a good place to start.

[ProgramZer0]

2 minutes ago, LIGISTX said:

E7B45IMS.A60 is the version. Looks like its from 07/09/2018.... So pretty old. For reference and why my previous statement about compatibility may be an issue, your 9700f came out in the middle of 2019.......

 

I would try and get a new BIOS on there for sure as a good place to start.

Ok cool, so I'm sort of new at this how do I do that lol

[LIGISTX]

14 minutes ago, ProgramZer0 said:

Ok cool, so I'm sort of new at this how do I do that lol

Lol, so you download the BIOS for your mobo, which can be found here: https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON

 

Make sure that is your Mobo, and then download he newest BIOS. It will be zipped, unzip it and put the folder on your flashdrive (it can be the one you put Windows 10 ISO on, that will be fine).

 

Turn your new PC off, plug that USB stick in, get into BIOS and you will have to find the update BIOS option, its likely the lower right box (your picture wasn't far enough away to see all options, but its there somewhere).

 

Then update away!

[ProgramZer0]

24 minutes ago, LIGISTX said:

Lol, so you download the BIOS for your mobo, which can be found here: https://www.msi.com/Motherboard/support/Z370-GAMING-PRO-CARBON

 

Make sure that is your Mobo, and then download he newest BIOS. It will be zipped, unzip it and put the folder on your flashdrive (it can be the one you put Windows 10 ISO on, that will be fine).

 

Turn your new PC off, plug that USB stick in, get into BIOS and you will have to find the update BIOS option, its likely the lower right box (your picture wasn't far enough away to see all options, but its there somewhere).

 

Then update away!

OMG THAT WORKED, i updated it and it ran windows 8.1 disk that wasnt working before and its working now, thanks for all the help guys!

[LIGISTX]

19 hours ago, ProgramZer0 said:

OMG THAT WORKED, i updated it and it ran windows 8.1 disk that wasnt working before and its working now, thanks for all the help guys!

Glad we got it working for ya!