performance Performance issue with my €5000 Gaming PC Please help

[sbeowulf]

Hello everyone, 

 

About a month ago, I ordered a custom build gaming pc at my local hardware and software store (specs below) I have only played it to test it's performance and I noticed it was vastly under performing on several games, even tho the build scored really high on benchmarks. I have an "older" gaming pc to compare to (specs also below) which performs way better then my new build, which is kind of upsetting for the price, when I sent the rig back to the store for the first time I got an email saying the RTX2080ti (msi) had overheated and was basically rendered broken because of it, even tho I spend Less then 4h (not straight) on the pc testing games like Ac 3 remastered and battlefield V (which was marketed for the RTX series after all) I didn't do anything to it other then that. So they replaced my card with a brand new one, after receiving the pc again, and installing it at home the problem appeared to be the same, so we went back and got referred to a small business that builds Pc's and was in direct contact with MSI. So we looked at every aspect of the pc and found out that the screen was one big culprit already, It's an Acer predator with build in G-sync and 240 Hz. after changing the screen with a non gaming one with 60Hz, the pc seemed to perform a lot better but still not as expected and still had lot's of lag in games like bfv And ac 3 remastered, so they ordered another replacement card because we saw that the card became burning hot (which was not normal apparently)

 

Now guess what, the PC is still performing way worse then my older rig so something has to be wrong here unless I've been scammed by MSI-NVIDIA and INTEL for buying their hardware. Please if you could help me out here, I've been stuck now for several weeks not figuring this issue out with multiple people, and the rig cost me €5000 (which was more then half of my savings)  I also did the bottleneck test on PCbuilds and it recommended a second RTX 2080ti because the processor is way to powerfull for it. Could it be that simple?

 

If there's anything information wise you need to help me please ask and I'll  try and provide it for you!

 

Specs of the new rig:

Geforce RTX 2080ti

 

driver version 441.20

Intel core I9-9980XE  CPU @ 3.00Ghz

31.69 GB RAM

1920x1080 240Hz

 

Specs of the "older" rig:

 

GTX1080ti

driver version 441.20

Intel Core I7-8700K  CPU @ 3.70 Ghz

15.96 GB RAM

1920x1080 60Hz

[berberries]

Not sure if it's possible for the 9980XE to bottleneck anything but for pure gaming, the 8700k has slightly more performance to offer compared to the 9980XE. Have you tried swapping your 2080 Ti to your 8700k rig and seeing if the performance gets better?

[sbeowulf]

1 minute ago, berberries said:

Not sure if it's possible for the 9980XE to bottleneck anything but for pure gaming, the 8700k has slightly more performance to offer compared to the 9980XE. Have you tried swapping your 2080 Ti to your 8700k rig and seeing if the performance gets better?

No I haven't since I don't know how to do this myself and like to leave it to professionals. And since I've had a lot of problems with this pc in the past and it's now working perfectly, I really don't want to touch it right now especially since it's now my work PC. 

 

So you're saying that the processor in my older rig is better then the 9980XE? 

[ODENYGG]

Hey there.

By "performing a lot worse", what do you mean exactly? Lower FPS, Stuttering?
Can you give us some numbers, like in-game FPS and graphics settings you're on?

You could use some programs like MSI Afterburner during gaming sessions and tell us how much CPU, GPU and RAM the system is using.
 

Other guess, which Motherboard do you have? Is the BIOS updated? Because this could be a huge factor.

 

And how could the monitor be a problem, baffles me.
Oh and the fact that bottleneck tester is telling you to buy a second 2080ti is bull****.

[jaslion]

3 minutes ago, sbeowulf said:

No I haven't since I don't know how to do this myself and like to leave it to professionals. And since I've had a lot of problems with this pc in the past and it's now working perfectly, I really don't want to touch it right now especially since it's now my work PC. 

 

So you're saying that the processor in my older rig is better then the 9980XE? 

For gaming it is. Games don't really use over 6 cores so basically if you have 6+ fast cores you are good to go. The is core for core faster than the 9980xe but loses in tasks that can use all the cores from the 9980xe quite hard (adobe premiere, 3d rendering,...). You basically spent a heap of money on a cpu that is probably never going to be fully used by games before it becomes obsolete. Swapping a gpu is really quite simple and basically anyone can do it.

[sbeowulf]

1 minute ago, ODENYGG said:

Hey there.

By "performing a lot worse", what do you mean exactly? Lower FPS, Stuttering?
Can you give us some numbers, like in-game FPS and graphics settings you're on?

You could use some programs like MSI Afterburner during gaming sessions and tell us how much CPU, GPU and RAM the system is using.
 

Other guess, which Motherboard do you have? Is the BIOS updated? Because this could be a huge factor.

 

And how could the monitor be a problem, baffles me.
Oh and the fact that bottleneck tester is telling you to buy a second 2080ti is bull****.

Hi, thanks for the reply, there's a difference in FPS and a noticable amount of stuttering, this is completely absent on my older rig, I'm not sure about the motherboard, but I'll come back to that one later, It's a Gaming one from MSI I think, and the Bios has recently been updated yes. I'm always playing on the maximum settings in my games, definitively with this rig. I've had no problem playing at max settings on my older pc. About the monitor, I really don't know why but there's a big difference with it compared to a normal 60Hz screen especially with stuttering, I assume this has something to do with the 240Hz or the G-sync

[sbeowulf]

5 minutes ago, jaslion said:

For gaming it is. Games don't really use over 6 cores so basically if you have 6+ fast cores you are good to go. The is core for core faster than the 9980xe but loses in tasks that can use all the cores from the 9980xe quite hard (adobe premiere, 3d rendering,...). You basically spent a heap of money on a cpu that is probably never going to be fully used by games before it becomes obsolete. Swapping a gpu is really quite simple and basically anyone can do it.

I see that you are from Belgium, I am to, near Antwerp. If you think you can figure it out, maybe I can bring it in, I'll pay for your trouble of course!