Dead/Stuck pixel on new benq xl2411p

[Edvinukas]

So i recently brought a new Benq XL2411P monitor and it seems to have a dead/stuck pixel on the panel. Im not super sure if this is covered by the manufacturers guarantee, and if it is should i try get it replaced, or should i just refund it back to amazon? If anyone could help/advise me that would be greatly appreciated.

[Bombastinator]

Dead pixels are a hard one.  If there’s a no dead pixel guarantee in the warranty then you have a warranty claim.  Very often though there’s a minimum number of of dead pixels and it’s likely to be greater than 1.

[Edvinukas]

1 minute ago, Bombastinator said:

Dead pixels are a hard one.  If there’s a no dead pixel guarantee in the warranty then you have a warranty claim.  Very often though there’s a minimum number of of dead pixels and it’s likely to be greater than 1.

alright ill check the guarantee and see if i can get a warranty claim

[TechyBen]

Yeah, I got a stuck subpixel (green) on my new Asus 144hz panel... I cry inside.

[Edvinukas]

Just now, TechyBen said:

Yeah, I got a stuck subpixel (green) on my new Asus 144hz panel... I cry inside.

oh no, well me too now do you know any way of possibly fixing it?

[TechyBen]

1 minute ago, Edvinukas said:

oh no, well me too now do you know any way of possibly fixing it?

Most don't actually work unless it's very very minor damage/dents.

[PorkishPig]

If you are within the 30 day return period, Amazon will take back the monitor regardless of manufacturer warranty.

[Bombastinator]

Just now, Edvinukas said:

oh no, well me too now do you know any way of possibly fixing it?

Home remedy pixel fixing is notoriously unreliable and has to do entirely with exactly how the panel is made.  Various tricks can, but usually don’t, work with various kinds of panels, and for some kinds of panels there are no tricks at all.

[Edvinukas]

Just now, TechyBen said:

Most don't actually work unless it's very very minor damage/dents.

guess if anything ill have to live with it then,

[Edvinukas]

Just now, Homeless Pineapple said:

If you are within the 30 day return period, Amazon will take back the monitor regardless of manufacturer warranty.

i guess i might just have to return it and get a new one then

[Bombastinator]

1 minute ago, Edvinukas said:

guess if anything ill have to live with it then,

Depends.  How long ago did you buy it and from where?  If it’s within the “free” return window just take it back.

[Edvinukas]

Just now, Bombastinator said:

Depends.  How long ago did you buy it and from where?  If it’s within the “free” return window just take it back.

its been about a week, so ill just try the fixes and if they dont work ill just send the monitor back and buy a new one after.

[Bombastinator]

Just now, Edvinukas said:

its been about a week, so ill just try the fixes and if they dont work ill just send the monitor back and buy a new one after.

For fixes you need to know exactly what panel it is.  It will be made by someone other than benq.  Benq started as a company that bought ax fail panels from Samsung and LG and built them into cheaper monitors.  They may still be doing it.

[Edvinukas]

1 minute ago, Bombastinator said:

For fixes you need to know exactly what panel it is.  It will be made by someone other than benq.  Benq started as a company that bought ax fail panels from Samsung and LG and built them into cheaper monitors.  They may still be doing it.

Alright, Thank you.