XFX RX570 Issues

MarioSaltalamacchia · September 25, 2019

Really hoping someone can help me out here, because I'm pulling my hair out over here. I figured what better place to get help than at LTT.

I have been building systems for years. I recently put together a build for a 14 year old's birthday present. The build contains the part list here: https://pcpartpicker.com/user/SwoRNLeaDejZ/saved/Z3Hb8d

So the build went fine, everything was perfect. When I went for the first boot, there was no image on the screen. So I started to troubleshoot. When the system is booting, the motherboard has a series of LEDs that cycle during the boot process. CPU, DRAM, GPU, boot device. It goes through all of them fine and the boot device light stays on. Windows isn't installed, so not surprising. So to rule out a faulty graphics card, I popped in a GTX 970 I have, and low and behold, the system boots, posts, and everything is great. So it must be a dead graphics card. Weird, but whatever, not unheard of. So we RMA the graphics card through Amazon.

Just got the replacement card today. Installed it, booted it... And... Nothing. No image on screen again. So now I'm convinced it's got nothing to do with the graphics card and must be something else, right? What are the odds we got two dead graphics cards? Impossible right? There is a blue LED above the power connector on the graphics card that is illuminated, so I'm assuming it's getting power. My 970 was fine.

To note: I stuck the first 570 into my personal rig to confirm it was dead and it resulted in the same thing. No image on screen. That's why I assumed it was dead. Haven't tried that with the replacement yet, but I'm all ears.

Tristerin · September 25, 2019

Your parts list is private - my first thought is Legacy booting vs UEFI booting for the generational differences in GPUs but you stuck it in your PC also and it didn't work. Open up that parts list please or copy and paste

MarioSaltalamacchia · September 25, 2019

7 minutes ago, Tristerin said:

Your parts list is private - my first thought is Legacy booting vs UEFI booting for the generational differences in GPUs but you stuck it in your PC also and it didn't work. Open up that parts list please or copy and paste

Sorry about the link, not sure why it's private. Try this one?

PCPartPicker Part List

Type	Item	Price
CPU	AMD Ryzen 5 2600X 3.6 GHz 6-Core Processor	$148.57 @ OutletPC
Motherboard	MSI B450-A PRO ATX AM4 Motherboard	$89.89 @ OutletPC
Memory	G.Skill Ripjaws 4 Series 8 GB (2 x 4 GB) DDR4-2666 Memory	$40.99 @ Newegg
Storage	ADATA SU635 240 GB 2.5" Solid State Drive	$28.99 @ Amazon
Storage	Western Digital Caviar Blue 1 TB 3.5" 7200RPM Internal Hard Drive	$42.89 @ OutletPC
Video Card	XFX Radeon RX 580 8 GB GTS XXX ED Video Card	$179.99 @ Amazon
Case	NZXT H500 ATX Mid Tower Case
Power Supply	EVGA BQ 500 W 80+ Bronze Certified Semi-modular ATX Power Supply	$59.89 @ OutletPC
	Prices include shipping, taxes, rebates, and discounts
	Total (before mail-in rebates)	$621.21
	Mail-in rebates	-$30.00
	Total	$591.21
	Generated by PCPartPicker 2019-09-25 17:55 EDT-0400