New Headset Causing Mic issues

[Lukep123]

Hello everyone,
I just bought the Sennheiser HD 4.50 BTNC. Using it via Bluetooth and has been great.

It works perfectly on my Windows Surface Pro 6 but seem to encounter a problem on my PC.
I have done a few interviews and Discord/Skype calls and have been tld my voice is perfect via my Surface but sounds robotic and dreadful via my PC.

The only difference I have found is;
Laptop input = Microphone Array (Realtek High Definition Audio SST)
PC input = Microphone (Realtek High Definition Audio)

I thought maybe my voice was coming through the surface itself and not the headset mic, however I went down stairs away from the surfce and the voice still worked while I was quite some distance away from the Surface.

My PC specs if this makes any difference;

Core i5-4690K 3.50GHz
Asus Z97-K Intel
No sound card (If this makes a difference)

Surface specs:

Surace Pro specs:Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor

I know the CPU is much better on the Surface, but would this cause mic issues? Considering my old Razer Kraken Pro had 0 issues (But it was wired).
I have tried to update the drivers, search for windows updates etc but no luck.

[WWicket]

No other inputs showing up on the pc (not accidentally using a webcam's mic or something... maybe try walking away like with the Surface)?

 

CPU shouldn't matter. 

 

Maybe the bluetooth reception is poor with the PC. Try a usb bluetooth dongle on a usb extension cable (so it is out in the open) if you have one and haven't already. 

[Turtle Rig]

19 minutes ago, WWicket said:

No other inputs showing up on the pc (not accidentally using a webcam's mic or something... maybe try walking away like with the Surface)?

 

CPU shouldn't matter. 

 

Maybe the bluetooth reception is poor with the PC. Try a usb bluetooth dongle on a usb extension cable (so it is out in the open) if you have one and haven't already. 

I have the 4.50 BTNC and it gives no voice or recording issues.  As the chap above said buy a nice bluetooth dongle like 10 to 20 bucks and that can possibly defeat the issue your having.  good luck

[Lukep123]

19 minutes ago, WWicket said:

No other inputs showing up on the pc (not accidentally using a webcam's mic or something... maybe try walking away like with the Surface)?

 

CPU shouldn't matter. 

 

Maybe the bluetooth reception is poor with the PC. Try a usb bluetooth dongle on a usb extension cable (so it is out in the open) if you have one and haven't already. 

 

Hey. No other inputs showing on PC. Only;
Microphone (Realtek High Definition Audio) & The Headset Audio (Which is worse than default Audio on both the Surface and PC).

I thought the CPU didn't matter but I was told by Microsoft support (lol) that I need to update my CPU or purchase a soundcard. At the moment the bluebooth is connected via a USB dongle extension.

 

1 minute ago, Turtle Rig said:

I have the 4.50 BTNC and it gives no voice or recording issues.  As the chap above said buy a nice bluetooth dongle like 10 to 20 bucks and that can possibly defeat the issue your having.  good luck

Hey. What Input device are you using in your sound settings / bluetooth device? It does work perfect via my Surface but producs problems only on my PC.

The bluetooth device I'm using it; https://www.amazon.co.uk/gp/product/B071R2M5Z1/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1

 

 

[Turtle Rig]

2 minutes ago, Lukep123 said:

 

Hey. No other inputs showing on PC. Only;
Microphone (Realtek High Definition Audio) & The Headset Audio (Which is worse than default Audio on both the Surface and PC).

I thought the CPU didn't matter but I was told by Microsoft support (lol) that I need to update my CPU or purchase a soundcard. At the moment the bluebooth is connected via a USB dongle extension.

 

Hey. What Input device are you using in your sound settings / bluetooth device? It does work perfect via my Surface but producs problems only on my PC.

The bluetooth device I'm using it; https://www.amazon.co.uk/gp/product/B071R2M5Z1/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1

 

 

This is what I use on PC ASUS BT Dongle

It is 12 bucks and well worth it and should fix your situation.

[Lukep123]

9 hours ago, Turtle Rig said:

This is what I use on PC ASUS BT Dongle

It is 12 bucks and well worth it and should fix your situation.

Hey, thanks for the tip, I'll purchase this now and hopefully it fixes the issue. I only purchased my one because they all seemed to be "3Mbps" rate. Will this new device improve anything specific over my old device? (So I know in the future what I'm looking for).
I assume the advice from Windows about purchasing a Soundcard or needing to upgrade my PC is a load of crap?

[Lukep123]

On 9/18/2019 at 12:34 AM, Turtle Rig said:

This is what I use on PC ASUS BT Dongle

It is 12 bucks and well worth it and should fix your situation.

Hi, an update. I bought the device and it didn't improve.