Zephyrus GX701 GWR Memory Conguration. ASUS doesn't even know...?

[Azima]

So I recently purchased a new laptop. After hours of researching and looking at reviews, I settled on the Asus Rog Zephyrus. Specifically, the GX701 GWR. My Model has the i7-9750H and 2070 Max-Q with 16 GB of DDR4 Memory. 

 

After playing around with it for a few weeks I began to see a few patterns. Some games and other programs loading times seemed a bit long. Longer then what you would expect for a laptop with this hardware. Now, I'll admit, I am extremely used my desktop (9700k/2080Ti/4000Mhz RAM) responsiveness and speed so initially, I thought nothing of it that my laptop was slower as should be expected.... Then I started looking at the memory. What I quickly found after looking through reviews, other buyers' comments, and on their webpage, is that each model seemed to be different in how their memory was installed and configured. (NOTE: It was only very very recently that they changed their main page to the 9750-H version of their Zephyrus. While I was looking into all this, it remained the 8750-H). They seemed to have models with 8GB Soldered & 8GB in the SODIMM Slot and other models had 16GB Soldered and nothing in the SODIMM slot. This begged the question; are the models with a soldered-single-16GB-module running in single-channel configuration? Well.. I set out to find out.

 

I contacted ASUS support. After having my ticket escalated three times and waiting about a week, they finally confirmed my unit had a 16GB Soldered unit. After escalating another time, I was finally told the single-16GB-module is in single-channel configuration. Wait.. really? It seems very suspicious that for a laptop at this price point they would only have these laptops set up in single-channel configuration.  When asked if installing another 16GB module could be installed in hopes of enabling dual-channel configuration, they said "Theoretically this should operate as dual-channel, however, we have not tested this so we are unable to confirm if this is the case."

 

Like... what? Does ASUS really not know how their own laptop works? I think this is a pretty big deal as there can be a good amount of performance lost if the 9th gen cpu zephyri went to single-channel from their 8th gen possibly at dual-channel configuration.

 

Or maybe I am blowing this out of proportion, idk. Has anyone had similar issues with their Zephyrus? Or tested adding a 2nd stick of RAM? I look forward to hearing your feedback!

 

 

 

 

[JoshJdhs]

I actually have the same issue with my recently bought laptop, in some memory intensive usage cases it performs even worse than my previous laptop with i7 4700HQ/12Gb DDR3 (dual channel).

 

I am wondering now if I should request refund and get a GX701GWR-EV024T (32Gb) instead. Could you please drop a message here once you add second stick?

[Azima]

As soon as I have an update for ya, I will post a reply.

[Azima]

On 6/28/2019 at 9:54 AM, JoshJdhs said:

I actually have the same issue with my recently bought laptop, in some memory intensive usage cases it performs even worse than my previous laptop with i7 4700HQ/12Gb DDR3 (dual channel).

 

I am wondering now if I should request refund and get a GX701GWR-EV024T (32Gb) instead. Could you please drop a message here once you add second stick?

I installed the additional stick of RAM now and it appears to be running in dual-channel configuration; according to CPU-Z. See Attached photo.

 

In case you're interested, this is the stick i bought. Same exact specifications of the soldered 16gb on the main board.

 

https://www.amazon.com/gp/product/B07F6N8L3S/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

[diabeticul]

Hi man,

 

Was it hard to install the 16 GBs of RAM?

2nd question, is there another slot for additional storage and isn't the 2070 normal GPU not max-q?

 

I have this version: ASUS ROG Zephyrus GX701GW-EV007T Aluminum Black: Gaming Laptop - Intel Core i7 9750H Coffee Lake, 17.3" IPS 1920 × 1080 anti-glare, RAM 16GB DDR4, NVIDIA GeForce RTX 2070 8GB, SSD 512GB,

[commander_dan]

Hi Azima,

 

I recently purchased a Zephyrus S GX701GWR - H6074T which is the i7 9750H / RTX2070 8GB / 240hz IPS Gsync / SSD 1TB / 16GB DDR4 version.

 

Also contemplating upgrading to dual channel memory. I just raised a ticket with ASUS Australia to find out the exact configuration of my notebook before I do the upgrade.

 

Could you please give us a follow up review of your RAM upgrade? Did you run some benchmarks before and after, and/or did you notice any kind of improvement in framerates for games?

 

I need the max performance out of this notebook for PUBG. Anyone else with experience with this notebook and upgrading to dual channel memory please chip in!

 

Cheers!

 

Dan

[commander_dan]

I will be doing the upgrade to dual channel memory this week. Will post results.

[The Zephyr Guy]

Hi Commander_dan

On 1/31/2020 at 9:43 PM, commander_dan said:

I will be doing the upgrade to dual channel memory this week. Will post results.

How did the upgrade go? i was just thinking about this and checked the ol google and found this. I heard from another forum or something and he reckoned he got a 10% increase in 3dmark.