Headphones Keep Disconnecting

[Tempest_Spectra]

Hey guys. 

 

I have been having trouble with something to do with either my motherboard or headphones and I am really getting annoyed with it and I have literally no idea what it could possibly be.

 

My headphones (Senhheiser HD600) keep disconnecting and reconnecting in the Realtek driver. They are plugged into the Line Out on the back of the motherboard (Asus Z390-E Strix). 

 

I have tried:

- Ensuring connector is 100% in.

- Reinstalling Windows 10.

- Reinstalling the Realtek driver (and leaving default settings).

- Updating BIOS.

- Setting the headphones up as 'Headphones' as well as 'Front Speakers Out' in the Realtek driver.

- A different pair of HD600's (or HD650's, I can't remember exactly).

- Gone to an audio test site to demo different frequencies (https://www.audiocheck.net/soundtests_headphones.php)
- Used a multi meter on the cable to ensure its running properly. 

 

The computer freezes for a few seconds and loops the last sound it was playing, then resumes, although sometimes I have to exit the application and restart it to get the sound back. When this happens. sometimes a notification appears in the bottom right of the screen as you would normally see when you actually plug headphones or speakers in. This happened to me on my old Strix Z370-H board, and when I sent it back for RMA they refunded me. Clearly that was defective. But I mean, surely that same problem can't have been exactly replicated on another brand new motherboard. My PC is all brand new parts. I also noticed recently, when I open up Task Manager it freezes for a few seconds and brings up the same notification. That only happens sometimes.

 

- i7-9700k (stock speed).

- 16 GB Trident Z.

- Asus Strix Z390-E Motherboard.

- Corsair RM750i PSU.

- Asus RTX 2080 Ti Strix OC (which sadly died recently, so I am currently using a GTX 750 until I get that replaced. The problem has been happening with both cards though).

 

I have done some research and people have suggested setting the PC to 'High Performance' in Windows, which I tried and I thought fixed it, but after a while it started happening again. I am honestly getting so frustrated and I literally have no idea what is happening to cause this. I really hope it isn't another dead motherboard because it took 2 months to get it sorted last time. The only thing I could possibly think of is maybe the headphones aren't getting enough power as they are 300 ohms of impedance. Could that potentially be in?

 

Any ideas would be greatly appreciated! Sorry for the long thread, I just want to include as much information as possible. Thank you

[KING OF THE DIRTY DANS]

I started using a usb to 3.5 thingy

Its way better than Asus strix audio

[Tempest_Spectra]

2 minutes ago, KING OF THE DIRTY DANS said:

I started using a usb to 3.5 thingy

Its way better than Asus strix audio

Wouldn't that still just run through the same audio controller on the motherboard?

And what exactly did you get? One of my friends did suggest to me to get something from Schiit Audio. It's something similar but I can't remember the name of it.

[KING OF THE DIRTY DANS]

I bought this. I had issues with the onboard audio having hiss and issues with getting mics to work

 

 

 

 

[Tempest_Spectra]

1 minute ago, xWhitterS494 said:

Wouldn't that still just run through the same audio controller on the motherboard?

And what exactly did you get? One of my friends did suggest to me to get something from Schiit Audio. It's something similar but I can't remember the name of it.

Actually I found it, it is this he suggested to me.

https://addictedtoaudio.com.au/collections/schiit-audio/products/schiit-audio-fulla-2-usb-dongle-dac-headphone-amplifier

[Tempest_Spectra]

2 minutes ago, KING OF THE DIRTY DANS said:

I bought this. I had issues with the onboard audio having hiss and issues with getting mics to work

 

 

 

 

Even if that fixed the problem, does it make the sound quality worse? I am tempted to try that actually.

[KING OF THE DIRTY DANS]

Just now, xWhitterS494 said:

Even if that fixed the problem, does it make the sound quality worse? I am tempted to try that actually.

It sounds the same in my experience.

It makes the mic get way louder too, which is nice

[Tempest_Spectra]

9 minutes ago, KING OF THE DIRTY DANS said:

It sounds the same in my experience.

It makes the mic get way louder too, which is nice

Ok thank you heaps. I will give that a try. Is there any EQ or any sort of driver or anything? I know in the picture it says no drivers, but how do you control the sound and all that stuff?

[KING OF THE DIRTY DANS]

You just do it with windows.

The EQ stuff could be done somehow, idk how tho

[Tempest_Spectra]

15 minutes ago, KING OF THE DIRTY DANS said:

You just do it with windows.

The EQ stuff could be done somehow, idk how tho

Ok thanks heaps. I am gonna buy that and give that a try. I appreciate your help mate!