Game crashes

[Davidthesaiyan]

When I play Fortnite my game completely crashes and takes me back to desktop after a while of playing like 15-20 mins. I recently switched my motherboard and cpu before I had a intel i5 and a different motherboard and my specs right now for my pc are intel i7 9700 k , zotac gaming rtx 2060 gpu, motherboard is Asus rog strix z390. I don’t know what could be the problem. Don’t know where to trouble shoot either

[Fasauceome]

Did you reinstall windows? There's a potential driver conflict.

[Davidthesaiyan]

I didn’t reinstall it when I turned on the pc after switching my motherboard and cpu it already had everything installed when it turned on

[Fasauceome]

2 minutes ago, Davidthesaiyan said:

I didn’t reinstall it when I turned on the pc after switching my motherboard and cpu it already had everything installed when it turned on

You may want to do that then. Also, be sure to quote people so they see your responses.

[Davidthesaiyan]

3 minutes ago, fasauceome said:

You may want to do that then. Also, be sure to quote people so they see your responses.

So uninstall windows 10 then reinstall it?

[Fasauceome]

3 minutes ago, Davidthesaiyan said:

So uninstall windows 10 then reinstall it?

More or less yes, but you can basically do those both at the same time with a windows install tool. Make sure to save all your files separately because you have to wipe the drive clean.

[Paul Rudd]

9 hours ago, Davidthesaiyan said:

When I play Fortnite my game completely crashes and takes me back to desktop after a while of playing like 15-20 mins. I recently switched my motherboard and cpu before I had a intel i5 and a different motherboard and my specs right now for my pc are intel i7 9700 k , zotac gaming rtx 2060 gpu, motherboard is Asus rog strix z390. I don’t know what could be the problem. Don’t know where to trouble shoot either

No need to repeat a topic here. Pretty sure that's a no-no.

 

So now your game is crashing even while not streaming? I looked into Fortnite crashing while streaming and found a common fix that may or may not fix your issue. Try turning off NVidia Shadowplay and/or disabling the overlay in the NVidia control panel. Try this common fix before reinstalling Windows as @fasauceome recommended. It's easier to rule this fast fix out first. Reinstalling Windows is a great troubleshooting step but not something I would try first. That's just me though.

 

@fasauceome Do you by chance think resetting or updating his BIOS would do the trick?

[Fasauceome]

17 minutes ago, Dr. Historic Low said:

Do you by chance think resetting or updating his BIOS would do the trick

Not really, this isn't a symptom of a bad bios, and fresh out of the box, it's doubtful that it's the cause. Software issues often manifest this way, although if there was a clock speed issue then it's worth checking.

[Davidthesaiyan]

7 minutes ago, fasauceome said:

Not really, this isn't a symptom of a bad bios, and fresh out of the box, it's doubtful that it's the cause. Software issues often manifest this way, although if there was a clock speed issue then it's worth checking.

Could it be because my cpu temp is high ?

[Fasauceome]

9 minutes ago, Davidthesaiyan said:

Could it be because my cpu temp is high ?

Actually yes, I would have assumed you had a suitable cooler before dropping a few hundred on an 8 core Intel CPU and a motherboard to go with it, what's your peak temp and what's your cooler?

[Davidthesaiyan]

It’s a decent cooler the temp peaks at 115 and when I’m streaming 125 but I heard the i7 that’s the usual temp

[Davidthesaiyan]

5 minutes ago, fasauceome said:

Actually yes, I would have assumed you had a suitable cooler before dropping a few hundred on an 8 core Intel CPU and a motherboard to go with it, what's your peak temp and what's your cooler?

It’s a decent cooler the temp peaks at 115 and when I’m streaming 125 but I heard the i7 that’s the usualtemp

[Fasauceome]

1 minute ago, Davidthesaiyan said:

It’s a decent cooler the temp peaks at 115 and when I’m streaming 125 but I heard the i7 that’s the usualtemp

Fahrenheit?

 

I don't know what cooler "decent cooler" is

[Davidthesaiyan]

1 minute ago, Davidthesaiyan said:

It’s a decent cooler the temp peaks at 115 and when I’m streaming 125 but I heard the i7 that’s the usualtemp

And my gpu goes up to 115 degrees Fahrenheit 

[Davidthesaiyan]

Just now, fasauceome said:

Fahrenheit?

 

I don't know what cooler "decent cooler" is

Yeah Fahrenheit and it’s a cooler master rr-2125-20PCR1 Hyper 212 RGB black edition cpu air cooler 

[Fasauceome]

21 minutes ago, Davidthesaiyan said:

Yeah Fahrenheit and it’s a cooler master rr-2125-20PCR1 Hyper 212 RGB black edition cpu air cooler 

Ok the 212 is enough, so we can rule out thermal throttling. As for CPU usage in games, what does it say?

 

[Paul Rudd]

27 minutes ago, Davidthesaiyan said:

And my gpu goes up to 115 degrees Fahrenheit

Oh wow dude, there's your issue right there. I forgot to ask you if you monitor your temps and usages while gaming. Seems you may need to reseat your GPU/CPU. You're suppose to be in the 60's and 70's temp wise for your GPU. I wouldn't think 125 F is normal for that CPU. Check to see if the fans are even spinning on your GPU. Shine a flashlight up under it while gaming.

[Davidthesaiyan]

6 minutes ago, fasauceome said:

Ok the 212 is enough, so we can rule out thermal throttling. As for CPU usage in games, what does it say?

 

 

[Paul Rudd]

35 minutes ago, Davidthesaiyan said:

-snip-

Oh 125 F is like 53 C, your CPU is fine then. Same with your GPU. Temp wise anyway. Did you try disabling NVidia Shadowplay and disabling the overlay in the NVidia control panel yet? Ya' gotta rule it out first imo because it is a common fix to your exact issue.

[Davidthesaiyan]

8 minutes ago, Dr. Historic Low said:

Oh 125 F is like 53 C, your CPU is fine then. Same with your GPU. Temp wise anyway. Did you try disabling NVidia Shadowplay and disabling the overlay in the NVidia control panel yet? Ya' gotta rule it out first imo because it is a common fix to your exact issue.

Yeah overlay is disabled and shadows as welll

[Paul Rudd]

12 minutes ago, Davidthesaiyan said:

Yeah overlay is disabled and shadows as welll

Not shadows, NVidia Shadowplay. It's software that NVidia GPU users use to record gameplay. It may be conflicting with your streaming software. You disable it in your NVidia GeForce Experience. A lot of Fortnite gamers have said it fixes this exact issue.

These are just a few examples of people that got it fixed. I've seen dozens more.

Go into NVidia GeForce Experience. Click on settings. You should then be on the General tab. Tick this green button right here to disable Shadowplay. Then see if your game crashes.

[Davidthesaiyan]

11 minutes ago, Dr. Historic Low said:

Not shadows, NVidia Shadowplay. It's software that NVidia GPU users use to record gameplay. It may be conflicting with your streaming software. You disable it in your NVidia GeForce Experience. A lot of Fortnite gamers have said it fixes this exact issue.

These are just a few examples of people that got it fixed. I've seen dozens more.

Go into NVidia GeForce Experience. Click on settings. You should then be on the General tab. Tick this green button right here to disable Shadowplay. Then see if your game crashes.

Yeah that’s what I meant that’s what I turned off

[Davidthesaiyan]

36 minutes ago, fasauceome said:

Ok the 212 is enough, so we can rule out thermal throttling. As for CPU usage in games, what does it say?

 

My game is using about 38% of the cpu

[Paul Rudd]

Just now, Davidthesaiyan said:

Yeah that’s what I meant that’s what I turned off

And the game still crashes?

[Paul Rudd]

2 minutes ago, Davidthesaiyan said:

My game is using about 38% of the cpu

This is because you are on low settings and Fortnite isn't going to push your CPU usage much anyway. You're using an i7 OC'd at 4 GHz. Fortnite can be ran on a potato. If you want your CPU usage to go up, simply turn up some CPU intensive graphic settings. Why you'd want to do that though, I have no idea.

 

If the game still crashes with Shadowplay disabled, then that rules that fix out. Quick question, are you able to run other games without crashing? Load up a Steam game and play it to see if it crashes.