Random crashes while gaming

[Cliptags]

Hi,

 

I've got a gaming PC which worked fine (though was unplayed for a while), I then got a 2080Ti when it came out (Founders edition) to replace my 1080 and now it will crash in games (Tomb Raider, Apex Legends). I'll be playing and the screen will just go black with no signal. The sound continues for a few seconds but then stops and I can't use TeamViewer to connect to it. I've checked temps and all seem to be fine. It only does it in games e.g. running Heaven or 3DMark doesn't crash the system. I returned the 2080ti and they replaced it with a new one, same problem. I've then done the following steps:

 

- Updated GPU drivers

- Reinstall of Windows 10

- Tried only certain RAM sticks in 16GB configurations

- Changed the WC loop on the GPU.

- Bought a new power supply as read it may be that (now on a non-digital PSU as thought it may have been multi-rail vs single rail problems)

 

My next port of call is to change the MoBo/Processor but as this is going to cost c.800 GBP I thought I'd see here if anyone had any thoughts/other things I can try first. My specs are as follows:

 

 

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
BIOS: BIOS Date: 03/14/18 17:52:04 Ver: 05.0000C (type: BIOS)

MOBO: ASUS ROG MAXIMUS IX Formula
Processor: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
Memory: 32768MB RAM Corsair Vengeance RGB 32 GB (4 x 8 GB) DDR4 3466 MHz

Available OS Memory: 32700MB RAM
Page File: 7335MB used, 30227MB available
GPU: NVIDIA GeForce RTX 2080 Ti Founders Edition

PSU: was CORSAIR AX1500i, now CORSAIR AX1000

Dual loop cooling one for CPU/MoBo and one for GPU.

 

 

Any help would be appreciated!  

[Guest]

And with all games? or just the ones you name? Are you sure all power cables are unharmed? 
anyway that were my 2 cents, i hope you get this fixed but i understand you wanting a new cpu/mobo 

[Cliptags]

9 minutes ago, Christiaan21-03 said:

And with all games? or just the ones you name? Are you sure all power cables are unharmed? 
anyway that were my 2 cents, i hope you get this fixed but i understand you wanting a new cpu/mobo 

Thanks for the reply, all the cables are cablemod so I don't think it would be that, I could try the cables which came with the AX1000. Would prefer to not change the CPU/Mobo if possible

[Guest]

5 hours ago, Cliptags said:

Thanks for the reply, all the cables are cablemod so I don't think it would be that, I could try the cables which came with the AX1000. Would prefer to not change the CPU/Mobo if possible

I believe it is recommended to use the cables that came with the PSU but i also believe you are much more up to date on that part of life  

[BallisticTorch]

For clarification Cliptags, when the monitor goes blank, you attempt to connect to your computer from another computer using TeamViewer? And when you say your computer crashes, do you mean the computer shuts off when you are playing games? Or do you mean the monitor simply goes black, you lose audio shortly after, and you have to restart your system?

 

Here's my thought process, bear with me a moment. Your system seems fine, you've got great components, and you've ruled out all of your internal hardware and software (so far). This leads me to believe it could be a specific issue, but I need to know about your remote connection experience.

 

Do you have TeamViewer installed on your desktop so you can interface with it in "unattended" mode? If so, you should be able to connect to the computer. Can you try performing a Microsoft Remote Desktop Connection to the system from another machine? You may have to do verify your Windows Firewall will allow another computer to remotely connect, and if you need help with that, let me know.

 

My line of thinking here is that you are having a cable failure - specifically, the one that connects from your graphics card to your monitor(s). But I can't commit to that reasoning without knowing if you can truly remotely connect to the computer while a game is running and your monitor has blacked out.

[Cliptags]

55 minutes ago, BallisticTorch said:

For clarification Cliptags, when the monitor goes blank, you attempt to connect to your computer from another computer using TeamViewer? And when you say your computer crashes, do you mean the computer shuts off when you are playing games? Or do you mean the monitor simply goes black, you lose audio shortly after, and you have to restart your system?

 

Here's my thought process, bear with me a moment. Your system seems fine, you've got great components, and you've ruled out all of your internal hardware and software (so far). This leads me to believe it could be a specific issue, but I need to know about your remote connection experience.

 

Do you have TeamViewer installed on your desktop so you can interface with it in "unattended" mode? If so, you should be able to connect to the computer. Can you try performing a Microsoft Remote Desktop Connection to the system from another machine? You may have to do verify your Windows Firewall will allow another computer to remotely connect, and if you need help with that, let me know.

 

My line of thinking here is that you are having a cable failure - specifically, the one that connects from your graphics card to your monitor(s). But I can't commit to that reasoning without knowing if you can truly remotely connect to the computer while a game is running and your monitor has blacked out.

Hey BalisticTorch,

 

Thanks for the reply. So based on your post I had a thought, I ran TeamViewer on my laptop connected to my PC while gaming, the inference being that if it was a cable issue I would still have control when it died. Alas, not the case. It looks like it's a full system freeze/crash. I get the attached message on TeamViewer on the laptop so it's definitely freezing the entire system. I'm tempted to try one final RMA on the card just in case it's that (and I got unlucky twice) before I go for the processor/MoBo replacement (at 700-800 GBP cost!). Thoughts or other potential solutions? Appreciate your help!

 

Cliptags

[Cliptags]

ok, so further update. I just reduced the Power Limit on the card to 90% on EVGA Precision OC. Not getting crashes like I did before....what does that mean?? Can;t work out why that would be the case, my PSU was 1500w and currently is 1000w. Could a bad card do that?

[Cliptags]

Ok, so anyone help with the latest in this saga? I got onto NVIDIA about this and got an RMA. In taking apart the loop I decided to try the card at stock. With the stock cooler on I’m not getting any problems to crashes. GPU is hitting higher temps on air (obviously) 82 vs 50 on water, but no crashes. Any reason people can think that my water cooling loop may be doing this? Could it be a problem with the block maybe?It appears that the pump is sending water round the loop because it’s not getting hot. Could it be something I’ve not plugged in on the card (the fans or something?!) that is making it crash under load? Really puzzled by this one!

[Paopao8]

On 4/27/2019 at 11:14 AM, Cliptags said:

Ok, so anyone help with the latest in this saga? I got onto NVIDIA about this and got an RMA. In taking apart the loop I decided to try the card at stock. With the stock cooler on I’m not getting any problems to crashes. GPU is hitting higher temps on air (obviously) 82 vs 50 on water, but no crashes. Any reason people can think that my water cooling loop may be doing this? Could it be a problem with the block maybe?It appears that the pump is sending water round the loop because it’s not getting hot. Could it be something I’ve not plugged in on the card (the fans or something?!) that is making it crash under load? Really puzzled by this one!

some new news? maybe the temperature of the VRM or RAM are too high?