GPU cannot be found

[ejtboy]

Tried updating all drivers but it still won't detect the GPU

[dj_ripcord]

Make and model?

 

Does the GPU require PCI-E power from the PSU?

[ejtboy]

Just now, dj_ripcord said:

Make and model?

 

Does the GPU require PCI-E power from the PSU?

It's an MSI GE72VR 6RF APACHE PRO (I7-6700HQ & GTX 1060 6GB)

[dj_ripcord]

Okay, How many PCI-E slots do you have? If you have another, try a different slot. Double check that the PSU has power plugged into the back of it as well.

[ejtboy]

Just now, dj_ripcord said:

Okay, How many PCI-E slots do you have? If you have another, try a different slot. Double check that the PSU has power plugged into the back of it as well.

It's a laptop not a Full on desktop. Sorry for not including this btw.

[dj_ripcord]

1 minute ago, ejtboy said:

It's a laptop not a Full on desktop. Sorry for not including this btw.

Ahh that changes everything! Forget the PCIe and power stuff. Doesn't concern you. Try updating the Chipset drivers and THEN try doing the graphics drivers. Someone else can chip in at this point because that's a little out of my scope of knowledge

 

[ejtboy]

2 minutes ago, dj_ripcord said:

Ahh that changes everything! Forget the PCIe and power stuff. Doesn't concern you. Try updating the Chipset drivers and THEN try doing the graphics drivers. Someone else can chip in at this point because that's a little out of my scope of knowledge

 

Updated all drivers but no luck.  Thanks for lending your time to help.

[Origami Cactus]

Does the gpu show up in BIOS?

[ejtboy]

2 minutes ago, Origami Cactus said:

Does the gpu show up in BIOS?

No, it doesn't. It only shows the CPU, RAM, and storage devices.

[Origami Cactus]

Just now, ejtboy said:

No, it doesn't. It only shows the CPU, RAM, and storage devices.

Is there any bios updates for the laptop?

 

Did the gpu work before, and stopped detecting now, or did you just get the laptop and it arrived like this?

If you just got it take it back to the shop for a warranty repair/replacement.

[ejtboy]

 

21 minutes ago, Origami Cactus said:

Is there any bios updates for the laptop?

 

Did the gpu work before, and stopped detecting now, or did you just get the laptop and it arrived like this?

If you just got it take it back to the shop for a warranty repair/replacement.

There is on 2018. Updated now but it didn't solve it

 

It worked before but it detected a trojan virus and my brother factory reset the laptop. Then it showed another problem, where windows won't accept my brother's account so we did a full format (deleting windows and installing a new one). After installing windows, it showed that it can't detect the GPU.

[Origami Cactus]

4 minutes ago, ejtboy said:

 

There is on 2018. Updated now but it didn't solve it

 

It worked before but it detected a trojan virus and my brother factory reset the laptop. Then it showed another problem, where windows won't accept my brother's account so we did a full format (deleting windows and installing a new one). After installing windows, it showed that it can't detect the GPU.

Hmmm. I would maybe try properly reinstalling windows again, and then installing the drivers/ utilities from the msi page one by one, but apart from that im out of ideas.