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Another BSOD

Demonking
By Demonking
in Troubleshooting
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Posted
Source

Windows

 

Summary

Shut down unexpectedly

 

Date

‎1/‎19/‎2014 8:04 PM

 

Status

Report sent

 

Problem signature

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

 

Extra information about the problem

BCCode: f4

BCP1: 0000000000000003

BCP2: FFFFFA8007E46940

BCP3: FFFFFA8007E46C20

BCP4: FFFFF80002FE07B0

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Bucket ID: X64_0xF4_c0000005_IMAGE_csrss.exe_Win7

Server information: ee8ea2d3-b279-4e50-b1f7-1105d6d1340c

 

post-17446-0-57591300-1390185809_thumb.j

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Get a program called Blue Screen Viewer. http://www.nirsoft.net/utils/blue_screen_view.html  

 

download it, extract it and run the .exe file.  It will detect the dumps and will read them.  It will tell you what the cause service of the BSOD was helping you to solve it.  

 

Send a screenshot of the BSOD in blue screen viewer.  Otherwise I don't know what has caused it and can't figure it out.  

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Get a program called Blue Screen Viewer. http://www.nirsoft.net/utils/blue_screen_view.html

 

download it, extract it and run the .exe file.  It will detect the dumps and will read them.  It will tell you what the cause service of the BSOD was helping you to solve it.  

 

Send a screenshot of the BSOD in blue screen viewer.  Otherwise I don't know what has caused it and can't figure it out.  

i got the program but dont know how it suppose to help me 

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This could be a little far fetched but maybe your PSU has seen better days, or maybe its getting really hot in your case. Tell me, are you only getting these BSOD's when doing something intensive, or would it happen when you are doing something as simple as web browsing?

Still learning how to play Dota 2 :)

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This could be a little far fetched but maybe your PSU has seen better days, or maybe its getting really hot in your case. Tell me, are you only getting these BSOD's when doing something intensive, or would it happen when you are doing something as simple as web browsing?

i got this one while playing skyrim but sometimes its random while doing nothing 

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i got the program but dont know how it suppose to help me 

You open up the program and it will tell you about the BSOD.  It will read the dump file and it can show you what caused the BSOD. 

 

EDIT:

 

Okay, I would update your network drivers and your sata drivers.  Also I see you use MSE and malwarebytes, so you should be okay in the way of malware.  Could you also download the utilities from your hard drive(s) manufacturer and run a disk scan to scan for errors.  You could also open cmd as administrator and run "sfc /scannow".  See if the problem persists.  If so I would run memtest86 and as always revert any overclocks. 

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i got this one while playing skyrim but sometimes its random while doing nothing 

Well it could be something like a defective RAM stick, the PSU has had it's day or possibly even the Motherboard. You may have to go through the process of elimination (removing some RAM sticks, testing PSU stability, etc.) to get a definitive answer.

Still learning how to play Dota 2 :)

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You open up the program and it will tell you about the BSOD.  It will read the dump file and it can show you what caused the BSOD. 

says this caused by driver ntoskrnl.exe

caused by address ntoskrnl.exe+75bc0

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Well it could be something like a defective RAM stick, the PSU has had it's day or possibly even the Motherboard. You may have to go through the process of elimination (removing some RAM sticks, testing PSU stability, etc.) to get a definitive answer.

i got my motherboard back from asus borrowed ram got new ram from gskill. PSU idk its a corsair HX 750w

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i got my motherboard back from asus borrowed ram got new ram from gskill. PSU idk its a corsair HX 750w

I just checked around the web and can't really find a solid answer but I can see people have had issues involving "ntoskrnl.exe+75bc0". I would say to bring your GPU down to stock speeds, this is a must. If nothing else, you can know that everything is working in its recommended parameters.

Still learning how to play Dota 2 :)

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says this caused by driver ntoskrnl.exe

caused by address ntoskrnl.exe+75bc0

Okay, I would update your network drivers and your sata drivers.  Also I see you use MSE and malwarebytes, so you should be okay in the way of malware.  Could you also download the utilities from your hard drive(s) manufacturer and run a disk scan to scan for errors.  You could also open cmd as administrator and run "sfc /scannow".  See if the problem persists.  If so I would run memtest86 and as always revert any overclocks. 

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Okay, I would update your network drivers and your sata drivers.  Also I see you use MSE and malwarebytes, so you should be okay in the way of malware.  Could you also download the utilities from your hard drive(s) manufacturer and run a disk scan to scan for errors.  You could also open cmd as administrator and run "sfc /scannow".  See if the problem persists.  If so I would run memtest86 and as always revert any overclocks. 

 

well i dont have Intel Smart Connect Technology in the sata part of my Z87-A driver section on asus website 

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Mainly make sure Intel Rapid Storage Technology is up to date, You could also update the BIOS.  

i dont have that installed do i need that also said i dont met the minimum requirements i also just updated the bios to the latest version

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i dont have that installed do i need that 

I don't THINK you need it.  But I could be wrong, the latest version on your motherboard website (win764) says it contains the ACHI/RAID drivers too.  Which might be what you need if you use an SSD. 

 

post-42942-0-66709100-1390189956.png

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Download Windows Debugger.  Go to the dump files and inherit permission in the properties.  After you do that, open the x64 debugger.

 

post-4302-0-38447900-1390191346_thumb.pn

 

Go to Symbol File Path...

 

Type  

SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Exit and save the workspace

My PC specifications are in my profile.

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I don't THINK you need it.  But I could be wrong, the latest version on your motherboard website (win764) says it contains the ACHI/RAID drivers too.  Which might be what you need if you use an SSD. 

 

attachicon.gifdriver.png

ok i got the driver & i am using an SSD 

My PC Specs

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