Big Android problems - Need help! :/

[NPSTR107]

I'm trying to fix a Oneplus X as it has been having storage problems, they don't support SD card as internal storage, and it's only got about 12GB of internal, which is annoying. (This is a secondary issue)

 

I want to factory reset the phone, but I need to retain SMS and phone call logs if possible. I know that there is a app for backing up these,

 

But, the main issue is, I can no longer install any apps to the phone as the Google Play store app has gone rogue. It's not in the app drawer or the apps list in settings.

 

FYI:

• Android 6.0.1
• 9.94GB used of 11.54GB

 

And, it's also getting this error everywhere (See attached)

[Zmax]

Have you tried connecting the phone to your computer via cable and looking for the files you want to backup. And look in you phone setting there might be a backup option.

[NPSTR107]

1 minute ago, Zmax said:

Have you tried connecting the phone to your computer via cable and looking for the files you want to backup

The files on the phone aren't a problem, they're already backed up.

1 minute ago, Zmax said:

And look in you phone setting there might be a backup option.

I can't find any options in the SMS app to backup, which is the default Google Messaging app. And SMS's haven't backed up to G Drive either.

[NPSTR107]

I found a way! I downloaded SMS Backup+ as an APK from https://github.com/jberkel/sms-backup-plus/releases

 

I installed it and am currently backing up!