Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

Help...RTX 2070 DOA

Question

Just received my MSI RTX 2070 Gaming Z and it's its riddled with artifacts, device manager doesn't even recognize it as running properly anymore after an hour or so of ddu drivers and reinstalling. Completely useless card. I bought this card on ebay, it was factory sealed and got a slight discount $579 vs $599 at the time.

Most outlets are charging $599+tax ~$640 all in. For $579 minus shipping to send it back I can't afford this card anymore. I could probably refund it to the seller get the Armor Core or a lower clocked RTX 2070.... but also I can "RMA" the card. There's a real probability whichever card I replace it with, even with lower clocks, could show up to my door step and also be a massive pile of dog shit.

My questions are:

  1. If I RMA it with MSI, I should theoretically get a new card eventually right? Given the horror stories I've read about MSI customer service I'm very wary.
  2. Also, do they charge for RMAs(besides shipping)?? Even if the card is clearly factory defective?
  3. This is not a software issue right? the forums seem unclear, but I keep reading artifacts=not salvageable
  4. Bonus: my conversation with MSI RMA didn't instill confidence.

If I just ask for a refund and eat the extra $60 to get the same card from Best buy or some place, there is still a chance it'll be messed up anyway right?

 

Thanks in advanced, really want this specific card, and I'm desperate but want to do the right thing. This whole artifact debacle has me really frustrated, and I have to let the seller on Ebay know asap.

Link to comment
Share on other sites

Link to post
Share on other sites

I doubt they will charge you to RMA the card if it's got that sort of problem. 

They will most likely send you out a new card if you send it back.

 

 

Link to comment
Share on other sites

Link to post
Share on other sites

Just now, 1kv said:

I doubt they will charge you to RMA the card if it's got that sort of problem. 

They will most likely send you out a new card if you send it back.

 

 

You sure? btw thanks for the quick response!

Link to comment
Share on other sites

Link to post
Share on other sites

Just now, Saint Gipper said:

You sure?

 

Yeah, it's a brand new card. I see no reason why MSI will decline your RMA.

 

1 minute ago, Saint Gipper said:

btw thanks for the quick response!

You're welcome :) 

Link to comment
Share on other sites

Link to post
Share on other sites

Delt with MSI regarding my motherboard. They were fantastic with me, and RMA'd my DOA board happily. You should have no issues!

Brands I wholeheartedly reccomend (though do have flawed products): Apple, Razer, Corsair, Asus, Gigabyte, bequiet!, Noctua, Fractal, GSkill (RAM only)

Wall Of Fame (Informative people/People I like): @Glenwing @DrMacintosh @Schnoz @TempestCatto @LogicalDrm @Dan Castellaneta

Useful threads: 

How To Make Your Own Cloud Storage

Spoiler

 

Guide to Display Cables/Adapters

Spoiler

 

PSU Tier List (Latest)-

Spoiler

 

 

Main PC: See spoiler tag

Laptop: 2020 iPad Pro 12.9" with Magic Keyboard

Spoiler

PCPartPicker Part List: https://pcpartpicker.com/list/gKh8zN

CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core OEM/Tray Processor  (Purchased For $419.99) 
Motherboard: Asus ROG Crosshair VIII Formula ATX AM4 Motherboard  (Purchased For $356.99) 
Memory: G.Skill Trident Z RGB 32 GB (2 x 16 GB) DDR4-3000 Memory  (Purchased For $130.00) 
Storage: Kingston Predator 240 GB M.2-2280 NVME Solid State Drive  (Purchased For $40.00) 
Storage: Crucial MX300 1.05 TB 2.5" Solid State Drive  (Purchased For $100.00) 
Storage: Western Digital Red 8 TB 3.5" 5400RPM Internal Hard Drive  (Purchased For $180.00) 
Video Card: Gigabyte GeForce RTX 2070 8 GB WINDFORCE Video Card  (Purchased For $370.00) 
Case: Fractal Design Define R6 USB-C ATX Mid Tower Case  (Purchased For $100.00) 
Power Supply: Corsair RMi 1000 W 80+ Gold Certified Fully Modular ATX Power Supply  (Purchased For $120.00) 
Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer  (Purchased For $75.00) 
Total: $1891.98
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2020-04-02 19:59 EDT-0400

身のなわたしはる果てぞ  悲しわたしはかりけるわたしは

Link to comment
Share on other sites

Link to post
Share on other sites

They will email you a return label that you can print off that will cover your shipping charges back, then they will send you a new card.  Having to RMA stuff sucks, but it happens to everyone, its not worth getting upset by, its no reason to dislike a brand, its just a bummer.  Be patient, everything will be great in the end. 

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share


×