Need help with rtx 2080 PLEASE

[Dylank12277]

• i have recently bought a rtx 2080 and am trying to use it in my computer but it is not being detected. all it says is Microsoft Basic Display Adapter. i am really frustrated and i have no idea what to do. i have the asrock z390 extreme4 motherboard with 16gb g-skill trident z, i5 9600k, 750w powersupply. the drivers are not installing as well.

[MandoPanda]

Reseat the card and make sure you are plugging in all of the power connectors for the card.

[SidM]

connect hdmi cable to gpu

check bios to see if gpu is detected

go to nvidia website and install latest drivers for correct os version

 

[Ehrix]

Did u plug it in?

[Dylank12277]

3 minutes ago, MandoPanda said:

Reseat the card and make sure you are plugging in all of the power connectors for the card.

i have reseated the card three times and made sure all the plugs are connected which are the 8 pin and 6 pin connectors if i am correct.

[Dylank12277]

2 minutes ago, TheDeathDragon said:

Did u plug it in?

i have it plugged into the display port slot in my monitor as well as my gpu

[MandoPanda]

Send pics

[MandoPanda]

Make sure your motherboard is up to date

[Dylank12277]

Just now, MandoPanda said:

Make sure your motherboard is up to date

how would i do so?

 

[Dylank12277]

2 minutes ago, MandoPanda said:

Send pics

 

[MandoPanda]

1 minute ago, Dylank12277 said:

how would i do so?

 

Go to the manufacture's website and make sure all of the drivers are up to date for it.

[MandoPanda]

Have you been restarting in between reseats? Make sure the power cables are plugged in all the way and to the right ports on the PSU.

[MandoPanda]

5 minutes ago, Dylank12277 said:

how would i do so?

 

Go here:https://www.asrock.com/MB/Intel/Z390 Extreme4/index.asp#Download

and download INF driver and install.

[Dylank12277]

2 minutes ago, MandoPanda said:

Have you been restarting in between reseats? Make sure the power cables are plugged in all the way and to the right ports on the PSU.

I have a semi modular power supply from evga and I have the cables plugged into VGA 2, should it be in VGA 1?

[MandoPanda]

2 minutes ago, Dylank12277 said:

I have a semi modular power supply from evga and I have the cables plugged into VGA 2, should it be in VGA 1?

Try it

[Dylank12277]

4 minutes ago, MandoPanda said:

Try it

I just did and it didn't do anything. As well as the motherboard update.

[Dylank12277]

[MandoPanda]

Try another pcie port on the mobo

 

[MandoPanda]

Since it looks like something shows up under "pci device", it might be the card. Do you have any other Pcie devices plugged in?

[Dylank12277]

2 minutes ago, MandoPanda said:

Since it looks like something shows up under "pci device", it might be the card. Do you have any other Pcie devices plugged in?

No but I did try a gtx 980 and it did the same thing 

 

[Dylank12277]

3 minutes ago, MandoPanda said:

Since it looks like something shows up under "pci device", it might be the card. Do you have any other Pcie devices plugged in?

I ended up uninstalling the drivers with ddu and the 2080 was not recognized under the menu but the gtx 980 was. I'm really not sure what to even do now 

[MandoPanda]

3 minutes ago, Dylank12277 said:

No but I did try a gtx 980 and it did the same thing  

 

Well since it shows up as pci device right click on that and see if it has an option for you to update drivers. Then choose to search the internet.

[Dylank12277]

I've tried directly downloading the driver from nvidia and it loads up and stops, saying it's not comparable with my windows

 

[MandoPanda]

What Windows do you have?

 

[Dylank12277]

Just now, MandoPanda said:

What Windows do you have?

 

I have the trial version but it is all updated