Driver Issue

[Robski]

I have recently bought an RX 570 (Sapphire Nitro+, 8gb) and when I download the latest driver from AMD (1.18.xx), it shows up as an RX 580 card both in the driver and task manager. However, If I go back to the driver the manufacturer tells me to install (1.17.xx), the computer will not boot from sleep and instead will restart.

 

My question is, which driver do I use? Should I stay with the up to date one and just ignore whenever Windows 10 tells me that it is an RX 580?

[TMobile]

Haven't you posted this earlier? Either way try to get in touch with the manufacturer

[Robski]

Just now, TheThymo said:

Haven't you posted this earlier? Either way try to get in touch with the manufacturer

No, I received this card yesterday. I am in the process of contacting the manufacturer, but googling it seems to reveal this has been going on for a long time.

[My dude]

53 minutes ago, Robski said:

No, I received this card yesterday. I am in the process of contacting the manufacturer, but googling it seems to reveal this has been going on for a long time.

Delete the drivers you can be driverless..as me

[TMobile]

6 hours ago, Robski said:

No, I received this card yesterday. I am in the process of contacting the manufacturer, but googling it seems to reveal this has been going on for a long time.

Then I saw a post like this recently on here, I think that was a saphire (?) Rx570, maybe you can find that post for an answer

[Robski]

7 hours ago, TheThymo said:

Then I saw a post like this recently on here, I think that was a saphire (?) Rx570, maybe you can find that post for an answer

I think you mean this one? 

It doesn't appear to give a solution. My one is also a sapphire RX 570, so it seems to be a widespread issue. Anyways, the computer appears to be working normally with the latest drivers (and calling the card an RX 580), so until there is a fix I am leaving it as is.

 

I also noticed that the card came with an "overclock" sticker on it, maybe it is preloaded with a 580 clock speed/bios or something? (i have no clue what im saying here, but seems right based on other forum sites)

 

[TMobile]

7 hours ago, Robski said:

I think you mean this one? 

It doesn't appear to give a solution. My one is also a sapphire RX 570, so it seems to be a widespread issue. Anyways, the computer appears to be working normally with the latest drivers (and calling the card an RX 580), so until there is a fix I am leaving it as is.

 

I also noticed that the card came with an "overclock" sticker on it, maybe it is preloaded with a 580 clock speed/bios or something? (i have no clue what im saying here, but seems right based on other forum sites)

 

Yup thats the one. I think you can only "solve" this through sapphire

[Guest]

Yea that is a driver bug lool... Would this happen even with the Sapphire ones instead of the AMD ones? 
Be sure to clean the old drivers anyway...

[Robski]

On 12/3/2018 at 4:19 PM, Lukyp said:

Yea that is a driver bug lool... Would this happen even with the Sapphire ones instead of the AMD ones? 
Be sure to clean the old drivers anyway...

Sapphire does not have its own drivers (ex. the one they provided in the CD in the box which caused my computer to restart constantly) - It's all under AMD's driver (sapphire gives you the minimal installer, which only gives you the latest AMD drivers).

[Guest]

1 hour ago, Robski said:

Sapphire does not have its own drivers (ex. the one they provided in the CD in the box which caused my computer to restart constantly) - It's all under AMD's driver (sapphire gives you the minimal installer, which only gives you the latest AMD drivers).

Yea but the sapphire ones are the one that are (presumably) tested, and intended just to work even if a bit old, maybe the one on that CD are a bit TOO outdated

Basically judging by what you are telling me they have changed their site, don't own an AMD card since the R9 380

[Robski]

2 minutes ago, Lukyp said:

Yea but the sapphire ones are the one that are (presumably) tested, and intended just to work even if a bit old, maybe the one on that CD are a bit TOO outdated

They all use the same installer. The drivers on sapphire's site are the same as the one's on AMD's site. Downloading from either will give you the (same) latest AMD Radeon driver.