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Need FTP help

Tylerjw
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This is my first post here and I think I picked the correct place to post this.

 

At work we use an FTP site hosted by the manufacturer we represent to download software for the equipment we work on. Over the last couple of weeks, we have been unable to access the site while using our network at the office. If we connect to a mobile hotspot or a different network, at home for example, where the network location is set to Home rather than domain, it works just fine.

 

On the network at the office, any browser with Passive FTP turned on or off, we get host unreachable. Using file explorer I get error 200 ASCII type set.

 

Filezilla seems to work intermittently while on the office network.

 

I am trying to determine if this is an issue on my office side or the host side so we can contact the correct person to fix the issue. Our IT company that we use tried a couple things (they didn't tell me what they did) to no avail.

 

Any help would be greatly appreciated.

 

TIA

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