WHats your experience ordering from mainframe customs?

[Xakao]

I live in usa wisconsin. I ordered 2x 8pin PCI-E Sleeved Cable Extension , 2x  6pin PCI-E Sleeved Cable Extension , 1x  24pin Sleeved Cable Extension , and 1x 8pin EPS Sleeved Cable Extension . Theyre all custom all dark grey sleeves. Order was placed September 10th(2017) and its the 20th. Status is still in "awaiting fulfillment". I left them an email on monday night around 6-8 pm and its wednesday Sept 20th 5pm but no replys yet. This is my first time ordering from mainframe and im still waiting. Good thing I didnt pay $30-60+ days for them other shipping options!!! If customized order usually takes longer then I will give them another chance and will wait patiently.