vpn VPN not connecting on my iphone or ipad

[Edwardk326]

Hi guys the problem I have is that I download tunnelbear or betternet from the app store it asks me the usual allow tunnelbear or betternet to send you vpn profiles I press allow it installs I log in everything is ok. but in final step when I want to connect to the vpn it does not work. I tired resetting my phone, I tried deleting the app and re-downloading it from the app store again. I basically tried everything I could think of. Also I don't know if this helps but i have a iphone6s I downloaded the latest updates. 

 

please help any help appreciated thank you.       

[mineblaster]

i dont know if your using wifi but it looks you may need to do some port forwarding

 

https://help.tunnelbear.com/customer/portal/articles/1211604-i-am-not-able-to-connect-through-wifi-on-an-ios-device-even-though-it-works-with-a-pc-mac-connection-what-should-i-do-

[Edwardk326]

3 minutes ago, mineblaster said:

i dont know if your using wifi but it looks you may need to do some port forwarding

 

https://help.tunnelbear.com/customer/portal/articles/1211604-i-am-not-able-to-connect-through-wifi-on-an-ios-device-even-though-it-works-with-a-pc-mac-connection-what-should-i-do-

yes I am using wifi. also i can not connect to tunnelbear website vpn is blocked where i live

[mineblaster]

are your UDP ports 500 and 4500 port forward on your router as i have linked in the article above

 

[Edwardk326]

1 hour ago, mineblaster said:

are your UDP ports 500 and 4500 port forward on your router as i have linked in the article above

 

I don't know I have to access my router and figure out how to forward those ports in my router.