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Unexpected black screens and freeze PC.

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Posted · Original PosterOP

PC Specs:

CPU: i5-9600k 

Motherboard: Asus Strix Z390-F

Ram: Corsair LPX 16gb



Hardware Error:

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    117
Parameter 1:    ffffd2013cbc1010
Parameter 2:    fffff806814c4148
Parameter 3:    0
Parameter 4:    5624
OS version:    10_0_18362
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.18362.
Locale ID:    1033

Extra information about the problem
Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Unknown
Server information:    0a078dac-2913-4fd8-96d5-c60f6f730fcb


Why this happening ? All products is brand new purchased four months ago. I notice this start happens after i remove the GPU from motherboard and install it again . What i have tried by now is to remove and install again the GPU to motherboard and check if is correctly installed in bios, reset cmos, full format windows 10 and reinstall the driver using DDU but nothing above works... Any ideas?


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