Feedback from an Aussie with family attending for a second year.
I'll add a few of items that would be nice to include next year.
1. Set up lines for each booth with approximate waiting times posted along the length of the line, so people can see how long they will wait if they join the line at that point. It will help people decide if they want to join the line and also set expectations when waiting in line. This would have been good for the VR booth as on the day I saw a short line near the end of the day with about 10-12 people in it and thought great, I'll take the kids in for their first VR experience, but it still ended up being a 30 min wait. Also for booths with set times and set amount of participants you could indicate on the sign that its 4 people at a time and goes for 10 minutes each time, etc.
2. Sit down areas and rest areas. Maybe some comfy chairs and coffee tables etc. Especially for the plus ones and kids who are dragged around all day and could sit down and rest for bit while their father keeps going around and waiting in lines etc.
3. Do a preorder for merch, so you can just show up and pick up on the day. Would cut down processing time a lot.
4. The charity auction biding and cut off time was again bit unfair. Last year I put a few big bids for some items and at the end was outbid by someone who came in at the end and looked through the lists for the highest bid and just upped it by 1 dollar. Same agin this year, at 4pm on the saturday there was a mad rush with everyone grabbing clipboards and putting in the highest bids by a dollar. I think it should be either a true silent auction, where you drop in your bid and details into a box without being able to see the other bids, or an hour before the cutoff, take away the clipboards and if anyone wants to bid have them tell the attendants who can record it without telling them the current highest bid.
5. Get a meet and greet area for Luke set up. He was stuck all day saturday at the main entrance hallway. Or give him and the other main talent a handler, someone who can take them through the crowds and politely tell fans sorry he is busy right now but will be at the meet and greet booth at these times.
Other than that it was a great event again and my 2 boys, 5 and 10, loved it as well. I was a bit apprehensive about bringing them as last year was a bit of a mad house with kids running around everywhere, but this year was great. Everything was structured and organised and it really was a family event.
Hope to see everyone again next year.
P.S. Just arrived back in Sydney after extending our stay in Vancouver and then going on up to Alaska. If anyone is contemplating going, I highly recommend it. A beautiful part of the world to see and there is so much to do. Take the whole family, I will be again next year!