We doubled our customer support staff, but we've also had another big influx of tickets to go along with the massive number of backpack and screwdriver shipments, and responses have been delayed (you'll find evidence of that, like this thread), but we're working our way through them.
If we need to just send a second one to the correct address because your ticket got lost or whatever, we'll do that. Our CS team has just one directive: "do the right thing"
Not "do the right thing as long as it doesn't cost money" or "do the right thing as long as it's fast". Just "do the right thing".
No one is getting scammed, and everyone will receive the product they ordered. Trust me, bro. I've flagged this thread for our team to have a look at in the morning.