new battery for the old inspiron Dell Inspiron 15-7567.. old batt was becoming a spicy pillow already ... then a brief power on test to confirm its working .. old laptops are defnitely better when it comes to swapping out batteries
new battery for the old inspiron Dell Inspiron 15-7567.. old batt was becoming a spicy pillow already ... then a brief power on test to confirm its working .. old laptops are defnitely better when it comes to swapping out batteries
got a 7900 xtx , wanted to get the vapor-x version but the shop had no stock , so went with this instead , cheaper then the vapor+ edition,got for about USD 1050 (converted to usd from local currency).. so old old 6800xt going into the backup pc ..
got a 7900 xtx , wanted to get the vapor-x version but the shop had no stock , so went with this instead , cheaper then the vapor+ edition,got for about USD 1050 (converted to usd from local currency).. so old old 6800xt going into the backup pc ..
got a 7900 xtx , wanted to get the vapor-x version but the shop had no stock , so went with this instead , cheaper then the vapor+ edition,got for about USD 1050 (converted to usd from local currency).. so old old 6800xt going into the backup pc ..
got a 7900 xtx , wanted to get the vapor-x version but the shop had no stock , so went with this instead , cheaper then the vapor+ edition,got for about USD 1050 (converted to usd from local currency).. so old old 6800xt going into the backup pc ..
Don't you know? You can't be racist to white people. /s
Whole situation is just blown out of proportion. Was it stupid - of course.
Was it harming for the brand - yes, I think it will be, at least for a while.
Did the recipient of the message had a right to feel offended at dbrand's joke - absolutely.
Was it enough for whole world to get involved and choose sides? I do not think so.
Dbrand resolved the issue (by their books at least), the person might get some compensation for it and dbrand will still be sassy and crass in their twitter feeds.
If you do not like it then do not buy stuff from dbrand and creators that support them. It is that easy.
P.S. Both responses are poor - Linus gives examples that are not exactly equivalent to the original dbrand tweet.
And MKBHD starts his post like "they can do poor jokes as long as internet says that it is ok, even it it harms someone" which is stupid in its own right.
got the new board installed and running on the system , couple of things to note .. the side mounted power connectors are a pain to connect the atx 24 pin to , as you can see in the pic , the cable has to turn 90deg to plug into the motherboard , probably going to get one those 90deg connector , so the cables wont be bent like that .. and one of the two internal usb c headers cant be plugged in because of the gpu(xfx 6800xt), another 90deg connector time .. overall the board is good minus the two small issues i mentioned ..
Posted about it here before but the SR-2 is such a cool board. Got it a while back in a mystery fb marketplace desktop listing for around $60, opened it up to find this beast. I don't own it anymore but I played with 80GB of RAM and new CPUs. I still own the old Noctua coolers, the GTX 480 it came with, and the Lian Li PC P80 HPTX case which is absolutely massive. Loved it while I had it, unfortunately I never tried SLI. Coolest thing I've ever owned
got the new board installed and running on the system , couple of things to note .. the side mounted power connectors are a pain to connect the atx 24 pin to , as you can see in the pic , the cable has to turn 90deg to plug into the motherboard , probably going to get one those 90deg connector , so the cables wont be bent like that .. and one of the two internal usb c headers cant be plugged in because of the gpu(xfx 6800xt), another 90deg connector time .. overall the board is good minus the two small issues i mentioned ..
unluckily , my b550A-gaming board had issues with the x1 slots(not to mention the usb issue) , so looked around for another board ,to use ,, saw this being sold online , its kinda old by now. pretty sure its from China market , judging by the stickers on the box .
unluckily , my b550A-gaming board had issues with the x1 slots(not to mention the usb issue) , so looked around for another board ,to use ,, saw this being sold online , its kinda old by now. pretty sure its from China market , judging by the stickers on the box .
new cooler and some adapters for the motherboard , since theres only 1 single usb 3.1 fp header . new cooler (rgb not working cause the rgb cable too short 😅) mounted in case , ssd for boot drive .
new cooler and some adapters for the motherboard , since theres only 1 single usb 3.1 fp header . new cooler (rgb not working cause the rgb cable too short 😅) mounted in case , ssd for boot drive .
new cooler and some adapters for the motherboard , since theres only 1 single usb 3.1 fp header . new cooler (rgb not working cause the rgb cable too short 😅) mounted in case , ssd for boot drive .
case arrived , but after transferring stuff over(left the side panelsoff for easier acess for now) ,the system kept giving a usb over current error , which rendered all the usb ports useless . then after attempting to troubleshoot over a few days (plug/unplug stuff etc) did not help , go to the distro for the board(Asus) was asked to go to the shop where i bought it from ,shop said no can do since warranty is long over ..(boatd was bought in 2020)) .. so literally GG 😅🥲 ended up getting a Ryzen 7 5800X3d and a b550-A as a replacement.. also bonus coolermaster shoe pc case
case arrived , but after transferring stuff over(left the side panelsoff for easier acess for now) ,the system kept giving a usb over current error , which rendered all the usb ports useless . then after attempting to troubleshoot over a few days (plug/unplug stuff etc) did not help , go to the distro for the board(Asus) was asked to go to the shop where i bought it from ,shop said no can do since warranty is long over ..(boatd was bought in 2020)) .. so literally GG 😅🥲 ended up getting a Ryzen 7 5800X3d and a b550-A as a replacement.. also bonus coolermaster shoe pc case
the case arrived , quite heavy(compared to the 011D that using now .).. gonna start transferring the system over tomorrow ..if i`m not feeling lazy 😅 now dunno should i use the Noctua NH-U12S-TR4-SP3 cooler (which has never been used due to being too tall for the 011D) or use the existing aio. and before anyone asks whether i bought the Eva theme Ryujin III cooler , no , because does it not support Threadripper socket ..however the mouse and k/b and psu , maybe in the future
the case arrived , quite heavy(compared to the 011D that using now .).. gonna start transferring the system over tomorrow ..if i`m not feeling lazy 😅 now dunno should i use the Noctua NH-U12S-TR4-SP3 cooler (which has never been used due to being too tall for the 011D) or use the existing aio. and before anyone asks whether i bought the Eva theme Ryujin III cooler , no , because does it not support Threadripper socket ..however the mouse and k/b and psu , maybe in the future
So, to start this off, I will not do this via private message as I have already done this. I was told that the higher-ups were already reviewing it, and there was no one else who would be able to help me. I have already passed along my RMA/ Case number via PM on this platform. So, I don't see how sending this info to you guy again would help. It has become exceedingly apparent that I am just wasting my breath and time. If you genuinely want to help, then it's time for you guys to do the leg work. And actually do what is right for the customer. And if I am being honest, I don't expect you to do this, nor do I expect that I would receive any actual help or proper resolution. But hey, maybe I could be shocked, but only time will tell if you actually do something.
That being said, I believe this issue will continue to happen for anyone who tries to reach out for help from you guys. This is unless some significant changes were to occur from the top down.
In my opinion, the first change that needs to happen is that you need to Fire everyone in the management line. This is a systemic issue from management down, and thus, anyone who actually cares to help the customers will never be able to help the customer. Currently, Management would rather see a broken GPU go out again and hope that the customer does not notice that it's still broken. I say this because User 1 may want to push the GPU to its maximum performance, so if it can't handle any OC without showing instability or other issues that may occur by a power user, the card will just be sent to someone else who does not OC their card. If User 2 plugs it in and uses it, then it may work fine for them, so to Asus, this is a fixed GPU and is sent to someone who would never see its issues that it actually has. A user who receives a broken GPU may also see new issues with their computer once the broken GPU is installed into their computer but not know that the GPU causes these new issues and suspect that it is because of another part in their computer and thus not try and get it fixed again.
The other issue is that you guys are requesting a lot of information that a standard user may not know how to access; this could come down to info like Driver numbers, patch numbers, Mobo Bios numbers, RAM speed/ XMP/DOCP and such. I am lucky that I build and fix computers and can access all of this information, but I know that most people don't know how to do this and would not know how to access this info, let alone understand what is being asked of them. A confused customer will more likely not continue trying to resolve the problem if they don't understand what is being asked of them. They are more than likely just going to buy a new product.
A lot of the info is also only obtainable if the user uses non-asus or non-standard programs that only a power user or PC tech would know how to get. The programs in question that someone would need to use could be something like GPUZ, CPUZ, DDU, or even how to access their Bios in general, let alone how to update the Mobo Bios or how to access safe mode on their computer. Some of this can also be accessed via MSI afterburner, GPU tweak, or other OC programs. However, many people think these programs will void their warranty if they use them. Another issue is with Asus armoury created and programs like this. This program is full of bloatware that will slow down a computer, similar to many RGB software. Using an armoury crate and, say, another program that accesses the GPU like an OC software can cause communication issues with the GPU and cause it to malfunction since it will receive two different inputs. It will not know which one to operate under and thus will crash or show memory issues or other display/ PC issues.
I find it disheartening that the staff who are "fixing" these products seem very improperly trained, which also causes problems. An untrained person will not know what to look for and may fix the first problem but not the problem that caused the issue and just like if you are fixing your car. If your breaks stop working and you only change your brake pads, but really your callipers were the issue, then this issue will only happen again since the real issue was not fixed. and if something is not fixed then it is more likely to not only cause the first problem to come up again but also new problems too. Once again, this issue starts at a management level if an employee is undertrained; this is wholeheartedly down to management for not training someone properly or sitting down with someone struggling in the job to make sure that they are suitable for the position and know who to use all of there tools properly.
Another significant issue is the cost of RMAing a product for the customer. THIS SHOULD BE FREE FOR THE CUSTOMER! The fact that it cost the user 100+$ to send a part back to you guys to be fixed. If Asus truly stands behind its products, it should cover this cost if the part is under warranty or if the issue is brought to your attention while it is still under warranty but is not received till it is out of warranty. The other big issue with this is that you guys want the customer to use the most expensive shipping option that FedEx offers; however, when you guys are sending the product back, you will use FedEx's cheapest shipping option. Why should the customer have to pay for overnight shipping with tracking and X amount in sipping insurance when you guys use just a basic shipping option with a tracking number that will cause the product to take 1-2 weeks for the customer to receive the product back? As someone who in the past worked in shipping and receiving for a very long time, I know all too well that Asus has a shipping contract with FedEx, and thus, you guys will get a very reduced cost when it comes to shipping/receiving. What will cost the customer 100$ would only cost you guys like $2, give or take. This cost alone can be a barrier for many people who don't have the money to send an item in to be fixed. The only reason a company would not do this is if they hope that a customer will not send the product back, and then Asus does not need to spend money but instead will just hope that the customer settles with the broken product or buys a new one. Asus wanted me to spend another $100~ to ship the GPU back to them again. This would have been the third time that I would have spent the money to send it in again. That would have been 300$ alone on shipping on a product that already cost me $1600~ alone just to buy the GPU. If I wanted to spend $1900~ on a GPU, I would have just bought a 3090.
Another thing that Asus should do is send an actual new product to the customer; the benefit to this is the customer feels like you care about them and you value the customer. With the broken GPU, you guys would actually have the time to actually fix the product and then sell it as a refurbished product. If the product in question is no longer in production, then send them the new version of the product. If a 3080 strix is broken and you don't have any more of that model, send them a 4080 strix instead. Keep the replacement item in the same family as the one the customer purchased. So if they have a Strix card, don't offer them a Tuf, Pro art, Phinixe or a Dual. If the customer wanted a lower-end skew, they would have chosen that when they purchased it. There are big price differences between these skews, so it's very disheartening that you would send them a cheaper product level than what they wanted. A Strix 4080 is $2050 vs a Tuf 4080, which only costs $1630. That is a $420 difference, so why is this an appropriate exchange? I use this example because this is what I was offered, but for my 3080. I purchased a 3080 Strix, but after months of back and forth, I was only offered a Tuf 3080 that I was told was "New," but the box was open and showed some very heavy damage on the box. The rep said they needed to test the product to ensure it worked. If it really was new, then the product should not need to be tested since it's NEW. DON'T FUCKING LIE TO THE CUSTOMERS! This was the second time I was told something was new by a rep when it really was not. And one of these times was by a manager.
Another massive issue is the length of time it takes for someone actually to receive. In total, this issue has taken about a year now since I first had to pay $100~ for shipping my GPU in the first time. And then again, having to spend the same amount of money on shipping again to RMA the same product for the same reason. That is $200~ alone for shipping. This is on top of the months of back-and-forth emails where I have had to request a response from someone after not hearing anything from Asus for a month or so. This is extremely unacceptable. If i told one of my clients that i would get back to them and then did not email them back for over a month and then had them request a response, I would be fired from my job. Full stop, there is no excuse for this. I get that people get sick or have booked time off work, and I am fine with this. But at least have someone email the customer saying this so that they don't feel forgotten about. OR if someone is going to be off for holidays or an extended sick leave, have someone else take over their caseload. Once again, this issue comes down to management and the practises they allow, or they themselves actually do this. I say this because, apparently, Karl Nadanba is of a management level, and this is how he treated me.
Also, why does a customer, when they are calling in for help, need to repeat themselves a handful of times? If I have to tell the first person what is going wrong, they take notes so that I can be transferred to the correct department, only to have to repeat all of that information again to the next person. The first person should send all those notes to the second person so they know what's going on already. It's very frustrating for a customer to have to repeat themselves constantly when all that needs to happen is the first person send the second person their notes so that if the second person needs more info, then they can just ask those questions. I know this is not being done because I was told by the 2nd person that I was talking to that he received none of the information that I had told the first rep.
I get that a company needs to make money, but that should not be off the back of customers struggling. A company will lose more money when a customer no longer buys their products vs. sending them a new product and actually taking care of them. I will always buy from a company that I feel takes care of me vs one that sees me as disposable. Over the years, I have spent thousands of dollars on Asus products. but after this, I will spend that money elsewhere since I will never buy from Asus again. And since I am the tech person for my friends and family, they will no longer be buying Asus products. So, was it really worth it? Did Asus save any money by ripping me off and treating me like trash? I know that I am just a small fry in a big pond myself. But i also have friends who run a computer shop who is no longer going to carry Asus products. And this computer shop used to spend thousands of dollars a month on Asus products. I say use to because they refuse to carry Asus products and will no longer use them in their customers' builds. Sometimes, the small fish can leave a big wave. If a company has to constantly RMA a product, it makes their shop look like they don't know what they are doing, thus losing business. And though I know that LTT does not keep the lights on for Asus, they do drive a lot of business to Asus. But now they have lost that flow of customers, and finely, LTT has also called Asus out on how poorly they treat their customers. I may only be able to influence a few thousand dollars of business per month to Asus, but I'm sure LTT DID send a few hundred thousand dollars to Asus. But now that is gone. So, are all of the "cost-saving actions" worth it? Did you actually save any money, or did you lose money? My bet is on Losing money over making money.
All companies will run into conservancies and have product issues. However, how a company deals with these issues is what matters. And Asus has horrifically failed at this. They have lost the trust of the customers and the PC community, and I feel that this will be a tough reputation to rebuild. Asus products already have a premium on their products. And people used to pay that premium without question because they thought it would mean they received a better-built product with a good warranty behind it. But now that is just not true. Asus products are just overpriced and overrated garbage.
As it stands, I was told that Asus will do a buyback on my broken GPU. At first, they wanted me to pay again for the shipping to send the broken GPU to them, but I refused to spend any more money on this broken product, so they said they would cover the cost of shipping this time. But they refuse to send me a refund for the cost of shipping that I have already paid. Karl has also said that they will not send me my money until they receive the GPU. I should not have to wait two weeks or longer to receive my money to go then buy a new GPU. They were also good enough to respond to me only after all of the Boxing Day and New Year's sales were over. I do use my PC for work, and in my work contract, I had to state that I had a working PC. So, if I were to send the GPU in and wait for the refund to come in, then buy a new GPU, it would probably take two to four weeks to have my computer back up and running again. I can't afford to lose my job, nor should I need to be concerned about this happening due to Asus. Although I don't work in shipping and receiving now, I do, however, work in mental health and addiction, and I need to be able to access work things at all times.
After a week of not hearing from Karl again, I sent him an email again today, but I suspect I ill just be led on again for a few more months till I actually receive my money and can get my computer running at 100% again.
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