Need help with asus support

[Jannicks]

I had crashes obviously wanted to fix them.

i asked asus support if the ram i have was kept out of the QVL because of incompatibility or if it just wasnt tested.

 

I got no answer but instead i got an e-mail asking if i can test the ram in a different pc, i couldnt.

But this ram came from my previous build and i also bought another set later, all combinations had the crash.

Then i got this (see image).

 

I feel like im being pushed away.

Is there someone who has an e-mail adress or something of a usefull asus techsupport person?

 

my specs:

CPU i7-8700k

MB asus z370-e gaming

RAM crucial ballistix sport 24gb (2* 8gb & 2* 4gb)

GPU gigabyte gaming oc 1080ti

SSD samsung 970 evo 500gb

[Derrk]

gpu incompatibility??

 

If you ram isn't listed in the QVL, it simply may not be compatible. But lets run through the steps.

is all your ram running at the same speed?

What was the message in the crash?

[Jannicks]

4 hours ago, Derrk said:

gpu incompatibility??

 

If you ram isn't listed in the QVL, it simply may not be compatible. But lets run through the steps.

is all your ram running at the same speed?

What was the message in the crash?

All the ram looks the same and is the same speed but they are 2 different kits. 

2* 4gb and 2* 8gb.

Bought the 8gb kit later. 

Tested every stick seperate (didnt test 1* 4gb since i really need 8gb minimum), without any fix

I dont get a bsod, dump or anything in the eventviewer. 

All that happens is the screen freezes, the screen looks corrupt, and the sound becomes loud noise. 

The crash happens at random times, i can run stress tests without failure but crash while idling in a game for example. 

I can not find anything to reproduce the error. 

It happens once or twice a month so checking if its fixed is really waiting and seeing if it crashes again in a month or something. 

 

This night was the first night that i could get errors from a stress test. 

It was with memtest86 wich i tried a few times before without any errors. 

I got 10k errors in 4 hours with all tests on. 

But all the errors were on test 6.

So i am going to try if i can reproduce the errors so i can finally start to really troubleshoot this mess.