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Only half ram, no matter configuration

wdodge0912
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So my buddy has a laptop that's acting weird. He has 2 2gb sticks of ram. no matter what order the sticks are in, he only has 2gb, as if it's not detecting the 2nd stick. Now he has swapped the sticks around, and also ran the computer on each stick separately, and a neatest shows the ram is good. He's updated everything to try to solve the problem, but no luck. he gets a bsodS with tons of different codes, but never gets a dump file. 0x0000003b and 0x00000001e are the common codes (not 100% how many zeroes after the x in those) also has gotten 0x00000023 as a code as well.

 

what could be the issue?

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7 minutes ago, wdodge0912 said:

So my buddy has a laptop that's acting weird. He has 2 2gb sticks of ram. no matter what order the sticks are in, he only has 2gb, as if it's not detecting the 2nd stick. Now he has swapped the sticks around, and also ran the computer on each stick separately, and a neatest shows the ram is good. He's updated everything to try to solve the problem, but no luck. he gets a bsodS with tons of different codes, but never gets a dump file. 0x0000003b and 0x00000001e are the common codes (not 100% how many zeroes after the x in those)

 

what could be the issue?

If he is getting the BSODS then it has to either be winddows or the ram. pretty sure is the ram tho, there most be some damage in the ram

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1 minute ago, Lordclouds said:

If he is getting the BSODS then it has to either be winddows or the ram. pretty sure is the ram tho, there most be some damage in the ram

I could be the slot but i give that a 5% .Rarely occurs

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9 minutes ago, Lordclouds said:

I could be the slot but i give that a 5% .Rarely occurs

he's tried both sticks in each slot, he even put a single stick in one slot and ran it. did that with both slots and both sticks, and always gets 2gb, no matter what stick is in what slot (obviously only going to get 2gb with a single stick in, but still gets bsod with either stick in either slot running singularly like that)

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it could be a mainboard fault.

i7-4770k @4.2GHz w/1.24v, Noctua NH-U14S, Gigabyte G1.Sniper Z87, 32GB DDR3 1600MHz w/1.56v, NVLink RTX2080Ti FE , RAID0 Samsung 840 Pro 256GB, RAID1 Samsung 850 Pro 512GB, Corsair RM850 PSU, Fractal Define R4

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