Computer Freeze

[Potatosmasher96]

Okay, so normally I would scour the internet for days trying to solve my problem, but I am honestly at a loss. My computer can go into bios without issue, but as soon as it begins to load windows it either makes it to the login screen and freezes (uncommon) or it simply just freezes on the rotating dots. 

Specs:

r5 1600x

ASRock Fatal1ty AB350 Gaming-ITX/ac (most recent bios)

8gb corsair 2133mhz ddr4 ram (single stick, prices drove me into the bargain bin)

Asus Strix GTX 1070ti

Antec 550w Gold semi modular psu

 

My boot ssd is a Hyperx 120 gb, and I am on win 10 pro 64 bit. 

 

I have tried other boot drives with correct gpu drivers, but nothing works. I have also put in my old R9 390 and the system works absolutely fine. However I also tried the 1070ti in a friends computer and it worked without issue. This is also the second motherboard I have tried, I just replaced my, apparently perfectly fine, msi b350 tomahawk. 

 

Sorry for rambling, I've been tearing my hair out for the last two weeks over this, and I am at a total loss.

[xyz4512]

Sounds like a driver issue... By other boot drives did you use a fresh installs of windows? Another option would be to attempt booting from linux via a USB drive(might help diagnose the problem).

[AirSocial]

Did you try booting with no GPU at all? If you can get into that uninstall the old drivers.

[xyz4512]

2 minutes ago, AirSocial said:

Did you try booting with no GPU at all? If you can get into that uninstall the old drivers.

His CPU isn't an APU. Its an r5 1600x

[AirSocial]

1 minute ago, xyz4512 said:

His CPU doesn't isn't an APU. Its an r5 1600x

Oh yeah shoot. My bad I didn't look at his CPU 

[Potatosmasher96]

2 minutes ago, xyz4512 said:

Sounds like a driver issue... By other boot drives did you use a fresh installs of windows? Another option would be to attempt booting from linux via a USB drive(might help diagnose the problem).

I did try a fresh install of windows 10 with the same issue. I also tried a Debian install and it repeatedly froze while installing, and I could never get it to complete.

[Potatosmasher96]

6 minutes ago, xyz4512 said:

Sounds like a driver issue... By other boot drives did you use a fresh installs of windows? Another option would be to attempt booting from linux via a USB drive(might help diagnose the problem).

Also when I put it into my friends computer all I did was remove his GTX 1080 (also an Asus Strix card) and it worked completely fine. 

[xyz4512]

2 minutes ago, Potatosmasher96 said:

I did try a fresh install of windows 10 with the same issue. I also tried a Debian install and it repeatedly froze while installing, and I could never get it to complete.

Did you try running of a live USB for linux? Or was it a install on a HDD? By booting off of live USB. I meant running it without installing to the HDD.

[xyz4512]

2 minutes ago, Potatosmasher96 said:

Also when I put it into my friends computer all I did was remove his GTX 1080 (also an Asus Strix card) and it worked completely fine. 

Have you updated your BIOS recently?

[Potatosmasher96]

Just now, xyz4512 said:

Did you try running of a live USB for linux? Or was it a install on a HDD?

I just tried installing using the usb drive, I did not try and run it live.

1 minute ago, xyz4512 said:

Have you updated your BIOS recently?

Yes, both motherboards I used (b350 tomahawk, and asrock fatality b350 itx) were on the most current bios.

[xyz4512]

1 minute ago, Potatosmasher96 said:

I just tried installing using the usb drive, I did not try and run it live.

Ok, can you try this. Here is guide to help you if you need it: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0

1 minute ago, Potatosmasher96 said:

Yes, both motherboards I used (b350 tomahawk, and asrock fatality b350 itx) were on the most current bios.

Did this issue occur after the upgrade? While we are on BIOS's. Did you upgrade the BIOS on the GPU?

[Potatosmasher96]

1 minute ago, xyz4512 said:

Ok, can you try this. Here is guide to help you if you need it: https://tutorials.ubuntu.com/tutorial/try-ubuntu-before-you-install#0

Did this issue occur after the upgrade? While we are on BIOS's. Did you upgrade the BIOS on the GPU?

I will get right on the ubuntu thing, and the issue did occur on the older bios for the msi (I just got the asrock board yesterday, so it is on its most current revision out of the box). Updating the motherboard bios made no noticeable difference. I have not touched anything on the gpu, granted I did get it used so I cannot verify that it has not been touched. The only reason I know it's good is because it worked on another computer (i7 4790k, Asus Rog z97 motherboard).

[xyz4512]

4 minutes ago, Potatosmasher96 said:

I will get right on the ubuntu thing, and the issue did occur on the older bios for the msi (I just got the asrock board yesterday, so it is on its most current revision out of the box). Updating the motherboard bios made no noticeable difference. I have not touched anything on the gpu, granted I did get it used so I cannot verify that it has not been touched. The only reason I know it's good is because it worked on another computer (i7 4790k, Asus Rog z97 motherboard).

Hmmm... weird this is sounding more like a driver conflict with the mobo/cpu. Have you tried older nvidia drivers?

[Potatosmasher96]

1 minute ago, xyz4512 said:

Hmmm... weird this is sounding more like a driver conflict with the mobo/cpu. Have you tried older nvidia drivers?

It's fairly difficult to get older nvidia drivers to install, because with the 390 installed it won't let me install any nvidia drivers, and my only nvidia card besides the 1070ti is a g210 that has its most recent driver in fall of 2016. That driver resulted the same.

[xyz4512]

7 minutes ago, Potatosmasher96 said:

It's fairly difficult to get older nvidia drivers to install, because with the 390 installed it won't let me install any nvidia drivers, and my only nvidia card besides the 1070ti is a g210 that has its most recent driver in fall of 2016. That driver resulted the same.

I just thought about this. Have you tried booting into safe mode w/ the GTX 1070 in? This will basically run your pc with just windows and generic drivers. Here is the MS support page to help you do this: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

edit: this site has some more steps w/ out going through windows completely https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

 

[Potatosmasher96]

1 hour ago, xyz4512 said:

I just thought about this. Have you tried booting into safe mode w/ the GTX 1070 in? This will basically run your pc with just windows and generic drivers. Here is the MS support page to help you do this: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

edit: this site has some more steps w/ out going through windows completely https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

 

Okay, so I've tried booting into safe mode, and no matter what I try it freezes before I can even get to the option to boot safe mode. I then tried to do a fresh install of windows and it froze in the same position as a regular boot of windows. I am at such a loss right now.

[xyz4512]

2 hours ago, Potatosmasher96 said:

Okay, so I've tried booting into safe mode, and no matter what I try it freezes before I can even get to the option to boot safe mode. I then tried to do a fresh install of windows and it froze in the same position as a regular boot of windows. I am at such a loss right now.

Try the linux boot and let me know what happens with that. That will basically eliminate a lot of possible problems. When you put the GPU in your friends system did you play any games on it or did you just plug it and messed around in windows? Couple other things you need to check is that the GPU is getting proper power for the PSU. Make sure cables are fully inserted into it. Another idea could be to try another PCI slot. Not sure what it would do if anything, but worth the shot nonetheless. Another thing to try would be removing the CMOS battery and putting back in. Possible your BIOS has a messed up setting that isn't working right and this will usually fix most of those issues from my experience.

 

edit: noticed you have a modular PSU, Check the connections on that end as well. If you have a friend that owns are somewhat recent Nvidia GPU see if you can borrow it to see if works. If the issue persists then it will most likely be some weird config issue on the AMD BIOS possibly.

[Potatosmasher96]

9 hours ago, xyz4512 said:

Try the linux boot and let me know what happens with that. That will basically eliminate a lot of possible problems. When you put the GPU in your friends system did you play any games on it or did you just plug it and messed around in windows? Couple other things you need to check is that the GPU is getting proper power for the PSU. Make sure cables are fully inserted into it. Another idea could be to try another PCI slot. Not sure what it would do if anything, but worth the shot nonetheless. Another thing to try would be removing the CMOS battery and putting back in. Possible your BIOS has a messed up setting that isn't working right and this will usually fix most of those issues from my experience.

 

edit: noticed you have a modular PSU, Check the connections on that end as well. If you have a friend that owns are somewhat recent Nvidia GPU see if you can borrow it to see if works. If the issue persists then it will most likely be some weird config issue on the AMD BIOS possibly.

I just tried pulling the cmos battery and it didn't really change anything. I also have an older alienware psu that I know works (its an 875w silver) and I've tried it also to no avail. The gpu has a light on it showing when its connected properly to a pci slot as well as when it is getting power. It displays fine, and I can go into the bios, but as soon as I go to load windows it just freezes.

On another note, I do not have access to another nvidia card to see if it is persistent, my friend that let me use his computer is very uncomfortable with me doing anything like that so I'm pretty much out of luck there.

[xyz4512]

5 minutes ago, Potatosmasher96 said:

I just tried pulling the cmos battery and it didn't really change anything. I also have an older alienware psu that I know works (its an 875w silver) and I've tried it also to no avail. The gpu has a light on it showing when its connected properly to a pci slot as well as when it is getting power. It displays fine, and I can go into the bios, but as soon as I go to load windows it just freezes.

On another note, I do not have access to another nvidia card to see if it is persistent, my friend that let me use his computer is very uncomfortable with me doing anything like that so I'm pretty much out of luck there.

Hmm.. did you ever try changing the PCI slot? I'd also like you to attempt running Ubuntu off of a live USB so I can elimnate a few different things. Also in the BIOS make sure any setting pertaining to your display output is set to run off of PCI and double check your boot order to make sure your PC isn't trying to boot from the GPU. I had a weird bug last year where my mobo thought my GPU was an NVMe drive, and would basically try to boot from it and ended up having to flash an updated BIOS on the GPU to make it stop.